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February 2024 by Chris Earnshaw
Lots of good styles to choose from.
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February 2024 by Niddhi
Worst customer serviceThey don’t take return or anything I just wore shoes for one day for work they are so painful . They won’t return it as per customer service through chat
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January 2024 by kimmy cool nyc
Walked in this store with my daughter was never greeted by the heavy set Hispanic girl. When we brought the sneakers to the register they rang up a higher price then what was listed she asked that we go find the sign with the price my daughter brings her the price tag she then says oh well shoes get moved around all the time meanwhile there were about 30 boxes above this sign. The price was $32 more which wasnt a problem but the fact that she was unapologetic and could care less is what did it for me. I Normally buy from foot locker anyway. Another sale lost, I will never step foot in that place again.
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May 2023 by John Lofton
I needed to get a couple pair of shoes for my 4 year old son so we stopped by the rack room shoes to buy them.When my son and enter the store I seen one full size Spanish woman stand behind the register she looked up at us not one time did she greet us….I’m thinking really because I’m a manager of a store knowing how it’s important to welcome your customers. We started looking at some some Nike at a great price when a white couple came inside and she greeted them okkk we were headed to purchase to pair shoes when a older white enter the store and she greeted them as well now I’m feeling racially profiled at this moment so I kindly placed the shoes back on the shelf and proceeded to exit the store and like nothing was said for me coming in the store …. Because of this rude employee your store lost about $150 dollars in sales and your competitor shoe carnival go the sale instead if she is treating all the African American customers this way I’m willing to bet this store sales are down and it’s a matter of time before you’ll close the doors at this location
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March 2023 by Patrick Smith
It ok if you know what you want and do not want any employee to help you.
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February 2023 by james morton
Came here to purchase some shoes for my son and customer services was good until i needed to use my Percentage asked to speak to the manager Tiffany to see why my account was suspended she refuse to speak to me to help me understand or how to fix the issue. I asked was she busy he stated “No”. I look over in see her over there fixing shoes on the shelf walking around. I just find it disrespectful; especially for a manager to not attend to a customer help if you are not BUSY! manager need more customer service classes as well as respect if Tiffany didn’t want to help the customer she should have stayed in the back but instead she show her face doing nothing to prove she do not have to help me
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December 2022 by Antionette Catchings
Staff measured my grandson foot and told me where to find shoes for him. Never asked if I needed help or if they had sales
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October 2022 by edward ABREU (DAME LUZ)
No much selection for men anymore keep cutting down on nikes and pumas,.
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September 2022 by emi jose
This store is okay I just think they don't have a variety of shoes to chose and most of their shoes are for kids
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May 2022 by Dennis Kreson
Got a BOGO deal for my Grandsons birthday. Adidas and Puma, just what hot right now.
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December 2021 by Sam Jhamiach
Customer service is nonexistent
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December 2021 by MONIQUE2SMOOTH
Bad customer service. The young lady working had a terrible attitude. There were shoes all over the floor. Limited help available. The little help you received came with an attitude. Will not be coming back here.
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November 2021 by Amarilis Lopez
The worse costumer service ever the cashier was really terrible and made at me just because I asked a price
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September 2021 by Matthew Weaver
The staff was rude and the service was horrible. Simple questions had to be asked multiple times and while checking out the cashier couldn't be bothered to end a personal phone call to serve customers.
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August 2021 by Staci J
Great store but service was poor. No greeting when walking in. The employees were not helpful or friendly. I actually didn't know who they were as they were whispering and laughing amongst themselves while blocking the aisles. Poor reps for the store and overall uninviting to me
