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January 2024 by Evan Morgan
I guess R21's target demographic has become tween girls, and 20'something hipster guys; 2/3 of the store was girl's/women's(?) clothes, and the 1/3 that was boy's/men's, as far as pants went, were either sweats, or skinny/skinny taper jeans.The only thing that saved this from a 1-2 star review was the staff. They were very attentive, and very eager to help me try to find something that would work for me.
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October 2023 by Dr. Nancy J Williams
I really enjoyed my shopping experience at Rue21, its the second time I've shopped at this one in Snellville, Ga and each time the service was exceptional. I want to Thank the store manager Brianna and the sales associate Giselle for making this a great shopping experience. Thank you both! Much success to the both of you!
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May 2023 by Ty Daniels
The store says that it opens at 11am, but it’s 11:17 and it’s still not open.
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February 2023 by lila jones
Great clothing options and the staff was very nice and helpful
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January 2023 by A Mickens
1st time shopping there they had some great items to purchase only issue is you couldn't tell who worked there I went up to 2 young ladies & had to apologize because I thought they worked there & instead of having 2 people on register they had 1 register opened with 3 people working behind it 1 collected clothes while you were online passed it to another to just remove the tags & then your items git rung up in my opinion things could have went faster if they at least opened another register but overall I would shop there again great items & the staff behind the register was friendly
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January 2023 by Brian Hankerson
Nice change of pace from Target, Marshalls, Burlington etc. VERY TRENDY. Decent prices. Teens through maybe 35? Idk ??♂️
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October 2022 by Lori Kay Shavitz
It's Christmas they close at 9(!!!!)? I didn't know that, my bad but to turn the music off and LIGHTS down at 8:55! I had stuff in my hand and just put it down. I'm sorry. I just think there's a better more polite way to do this. Music down yes but if someone is still looking with product in hand and the lights are turned down...pretty tacky and obvious don't need the business.
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January 2022 by DENISE CASEY
In just under 10 minutes, my 16 yr old granddaughter found the outfit she wanted. It was great!
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December 2021 by Lori Shavitz
It's Christmas they close at 9(!!!!)? I didn't know that, my bad but to turn the music off and LIGHTS down at 8:55! I had stuff in my hand and just put it down. I'm sorry. I just think there's a better more polite way to do this. Music down yes but if someone is still looking with product in hand and the lights are turned down...pretty tacky and obvious don't need the business.
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November 2021 by Kellie Agren
One of the WORST customer service experiences in my life. Their selection of clothing is great and I took my preteen there to get a special outfit for an event this week. We found a pair of pants IN the clearance section that had a tag clearly marked $6.97. Well we went to check out and the pants rang up $9.08….. I showed the cashier the sticker and the manager came up behind her and messed with the sticker and made a comment like “ O it looks like someone put that on there”, my reply after kind of feeling like she was accusing me of putting a sticker on was “I didn’t put it on there it had to be an associate”… the manager peeled the sticker off rudely stated “ Well they’re $9”… the cashier then asked me “Do you still want them”, as my daughter was standing next to me I had to get the pants because she doesn’t really understand what was happening here. I said “I guess but to be honest that was a bad decision on the managers part to not honor the sticker that was clearly on the tag”, the cashier very rudely came back at me and stated “It’s not the managers fault, don’t blame her, do you want the pants or not?!?”… I had to get the pants for my daughter (and some other items that we found at full price). I am in shock of how the customer service of this store is. They don’t GAF!!! We “customers” don’t matter. They have had some inexperienced new cashiers there before and I am ok with that and have had patience with that scenario but this time was totally unacceptable.
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September 2021 by Karmell Zimmerman
Always great finds here! Friendly employees and the store is always neat and clean!
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September 2021 by Erick Hernandez
It clearly says they close at 9 and it was 7 & the doors were locked the employee was looking at me through the door like as if I was an animal or something
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March 2021 by melissa banks
Took twins for their 13th bday shopping spree, great deals and friendly staff. Will definitely be back:)
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November 2020 by Joshio Paz
Great customer service. This young lady took the time to show me her men colognes. Bought two.
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October 2020 by V Malone
The staff is not very knowledgeable about their own store or policies. And the sales signs around the store do not match up with what rings up at the register. I had several issues when I was at the register and so did the other patron at the other register. With 4 employees, no one could figure out how to ring up the items and promotions correctly. It took 20 minutes to even get through the checkout process and I know I was charged incorrectly. But I couldn't leave the items because it was for a gift, and I was in a hurry. I won't be returning to this location
