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November 2023 by Tina Thompson
This location has the worst customer service. The employees were lazy or self centered but definitely not helpful.
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August 2023 by Dana Sakonjic
I know many places are short staffed... but this place was empty today. I brought my friend because she needed contour kits, setting powder, and a few other items. I insisted on going to Sephora because this is where I always shop. The lady at the front desk was not eager to help. She recommended a brand that Sephora does not carry. She also didn't know the difference in the setting powders by Laura Mercier, which were essentially only the three different shades. She seemed completely uninterested in selling anything.Ended up going down the street to Ulta and buying all the products. Ulta's associates were eager to help.Someone else said it in the comments here. This is definitely the worst customer service I received. It is very unusual for Sephora, which is where I buy all my cosmetics.
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July 2023 by Ashley Henry
I had an amazing experience at this location. My sister and I came to do retail therapy and we were met with AMAZING customer service from Kat! She helped us with makeup and was so knowledgeable. She helped up with skin care and everything she suggested we bought! She is a gem! I asked her if Rare Beauty Joy was in stock. I was initially told it was out of stock then she saw a restock and immediately let us know we were in luck. That’s the type of customer service I want every time at Sephora!
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March 2023 by Coco Chanel
Don't waste your time like I just did...SEPHORA does not open at 9am. Also this Sephora has the worst customer service I have ever experienced at any Sephora I have ever ever been too!
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February 2023 by Niyira Ward
I had a very pleasant experience at this Sephora thanks to Celine . She was very helpful and even put in another Sephora location in my maps for me when they didn’t carry what I needed. She’s wonderful
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May 2022 by Me Me
Update 05-17-2022: I'm changing my review. I went to this location and had a terrible experience. The staff spent their time gossiping. It felt like high school drama. SO unprofessional. I was not acknowledged or assisted. No help whatsoever. I don't know what happened. Looks like some of the good associates left. I'll try Webb Gin from now on. I hope the young ladies are there instead.
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May 2022 by Carolina
Small location and nice selection of products but some of the employees could provide better customer service
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December 2021 by Hadi H
Rafid was amazing! He helped me find the best products that are more suitable for my skin. Definitely recommend looking for him when coming to shop at Sephora
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November 2021 by F. Kelly Dennie
Rafid was absolutely amazing. I needed some Fenty Skin products and wanted a fragrance. I bought 2 of the ones he picked out for me. Great experience.
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November 2021 by CosieClay
So glad this about this new location! It’s right down the street from my house ? Went in today to get some fragrance & was warmly greeted. Xee was super helpful & kind. I’ll definitely be back ☺️
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November 2021 by Allison Nelson
Worst customer service I’ve experienced at a Sephora. The only two associates were very standoffish. I usually do not like writing these kind of reviews, but would rather warn others of this location. Do not come if you’ll need help with anything.
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October 2021 by Natalia H
Loved my experience at this location! I was a little stand offish by the other reviews but i can say for myself they’re wrong. I just went in for a amazon return and decided to pass by. I was so thoroughly helped by Miss Maggi there. She was wonderful while trying to color match me for a new foundation. Also so happy i could use my kohls card, a double plus! Definitely recommend this location
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October 2021 by book luvr
I was going to give this store 2 stars. But, Xee turned it around for me. I can see why there are mixed reviews. I've been to this location to shop for items on several occasions. The only associate remotely interested in helping me find quality product has been the young lady named Xee. The other ladies and gentlemen are stand-off-ish and roll their eyes.
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September 2021 by Lena D
This new location getting 1* how clean it is, it’s new, was open today September 3rd, 2021. WORST customer service I have ever had at Sephora. The workers are clueless about products they have on shelfs. While I was still in the store I heard several conversations between employers about their personal life, I wish they would have more respect to customers around them. I just know if they will continue treating customers badly, that catch up with them. Sephora /Kohl’s Snellville, GA is not the place I will ever shop. I am a " Rouge" member , meaning I spend a lot.
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September 2021 by Kim Crown
RACIALLY PROFILED! The two Caucasian women made me extremely uncomfortable. There was a foundation that did not have a sample like the rest of them. They had enough inventory to make one but proceed to tell me she couldn’t make one because people steal REALLY and left to whisper to her co worker. I’ve never stolen in my life. I went ahead and purchased the wrong foundation to prove I can afford it left the store and contacted my lawyer.