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February 2024 by carol Pineda
I’m providing a 5 star rating because the customer service , the patience of explaining a new car transaction and overall experience met my expectations. If you are reading my review to determine if this is the place to do business with , look no further . The promptness with any questions or concerns were answered and I did not leave with any doubts . Thank you once again Jonathan Best for your help and I would definitely recommend you all each time.
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February 2024 by Matt Bieber
Great service! Amish was amazing and super helpful. The finance managers were very mindful of time spent and worked very well to help me buy a car in much less time than expected.
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January 2024 by Timothy Sexton
Received a coolant flush, and beforehand, heat was working great with no issues. After coolant flush, I no longer have heat on the right side, and the left side is mediocre at best. Now, they want to charge me $2000 plus labor and tax to replace both heater cores in the car. AFTER, I just spent $1800 on the car. So basically, they did a poor flush, leaving debris behind instead of flushing it all out. And they want to charge me for their poor job causing damage to my car. My car has 77000 miles on it. There's no way both heater cores have failed simultaneously unless they didn't properly flush the system.
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January 2024 by Bruce Andujar
I brought my vehicle in for an oil change and the technician pointed out a couple of issues I need to take care of that I was not aware of. He was professional and thorough. I will come back again because of the professional service and courtesy.
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January 2024 by Vanja Medlin
Stone Mountain VW is one of the best dealerships we’ve ever dealt with. Especially the service department!! Rachel went above and beyond to ensure our cars were scheduled to be picked up, looked at and delivered back on time. Her communication was on point! She called if there was a delay or if she found something else that needed to be addressed. She also made sure we were satisfied before our car was ever delivered back to us! One amazing feature at SMVW is that they come pick your car up and leave a rental!! The driver is professional and super nice. Impeccable customer service! The service department itself does an amazing job taking care of our vehicles and we will never go with another dealership again!Thank you Stone Mountain! This is exactly why we are return customers for over 10 years!!
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January 2024 by Valerie Rutledge
I'm very pleased with this service center. I had a fantastic experience from beginning to end. Raymond was very professional and informative. He kept me informed of repairs needed, coverage from third party warranty company and ETA updates. The mechanics completed repairs on my Tiguan 1.5 days early!! They even warmed up and defrosted my vehicle for me.
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December 2023 by Cynthia J
Anthony was amazing. He was knowledgeable and was able to help me get exactly what I wanted. He followed up with me and ensured I got the wheels I wanted. He didn’t rush me and allowed us to take our time and ask additional questions. I felt very comfortable working with him. What an amazing experience!
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November 2023 by Melissa Dryden
I originally went to Stone Mountain Volkswagen for their large inventory but after speaking with PTosia on the phone I knew I had made the right choice. She was amazing!! Everything from start to finish was wonderful. They went above and beyond to make my experience memorable. I am very happy with the service and my certified pre-owned 2023 Jetta.
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November 2023 by Chi
I truly appreciate Lloyd G. I was very nervous looking for a new vehicle. He made me feel relaxed and comfortable during my process. He really went above and beyond on getting me into the vehicle I really wanted. He has great personality that puts people at ease. He will definitely go far with this dealership. I definitely recommend people go see Lloyd G. when shopping for a vehicle.
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November 2023 by Shanikqua Woodard
I had the best experience at this location. The nice guy was very professional. My suv was serviced in timely manner. The customer service provided was top notch! I’m really glad I gave this dealership a chance. My experience was phenomenal!
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November 2023 by Betsey Grady
Everyone here in the service department is great! I'm always immediately greeted. They are friendly, knowledgeable, courteous and thorough. They are efficient too.I feel safe and secure taking my VW here. Thank you!!
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November 2023 by Carolina Dossman Jackson
“ Highly Recommend! ” Lloyd G was great to work with and really went above and beyond to secure our desired car and explained in detail all the features in the car. He also kept us well informed along the way about timing and next steps. I can definitely see Lloyd in the future holding a leadership role and leading a sales team. he has the drive and integrity It was a pleasure working that takes to lead. It was a pleasure working with him and I would highly recommend him.
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October 2023 by Derek Illston
Greg is the best service advisor I have ever encountered at any dealership. He is caring, understands the situation, and I feel like he truly has my best interest at heart. He is patient and able to explain service needs, costs, etc. I go out of my way to drive an extra 20 minutes each way to use this dealership because of Greg and Greg alone.
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October 2023 by CM
My family and I visited this location in search of a new car. We were graciously helped by Jessie in our initial visit. He was great. It was a different vibe, there seem to be some flexibility and understanding trying to get us to the right price so we could leave with a car that we loved. We agreed we would come back the same evening with another family member of ours to close the deal. However, when we came back, things completely changed. We were approached with a vehicle switched from the one we initially desired and specifically voiced interest in. We had a different person, this time a financial closer. It seemed more of a predatory approach, where there was no flexibility, customer service was poor, and it just made for a horrible experience. We left the discussion with nothing, and we will be taking our business elsewhere. I hope you do the same.
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September 2023 by LaDawnya Turner
The service was superb! Greg responded and communicated in a timely fashion. Since the part needed for my repair was not in stock, a service rental car was provided. This allowed me to go to work while the part arrived. I will return for service at anytime.
