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February 2024 by Ernie Hernandez
Nice car wash, state of the art, friendly service, good deal, they even pressure washed my mats
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February 2024 by Kenneth Douglas
My interaction with Jacia was a very pleasant one. This young lady knows what customer service is about. She is an asset to this business place. Keep it up!!
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February 2024 by Andrew williams
This place is amazing I really feel so happy to wash my car
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January 2024 by Tim Smith
This place is an absolute RIP-OFF! Paid $15 for a bad car wash that still had dirt on the car and wheels and for weak vacuums that barely worked. They even charge for towels! When I brought it to their attention the only thing the guy said was “sorry”, no remorse or any type of customer service skills at all. I usually go to the Dino Land Car Wash up the street which is literally half the price and includes more items in the packages and also provides towels and other accessories to clean your car and mats for free. However, they were doing maintenance so I decided to give this place a try which was a mistake. I would not recommend anyone to go here unless you like being RIPPED-OFF. Go to Dino Land up the block from this location.
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January 2024 by Zandra Lewis
I received a free wash coupon in mail. Which, I thought was a nice touch to bring customers. Anyway, I pass Tommy's all the time so I and my son decided to take car in for a much needed wash. I was very nervous because you have to put up our car in natural once you drive up to begin the wash. I can truly say I was a little scared because I am not use to letting go of the wheel. Furthermore, the wash was excellent and the drying process. I also appreciated how the vacuum are set up. If you have someone with you the other can vacuum the other side. Which , saves time. Be blessed and safe ?
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January 2024 by Eric Franklin
I was excited to find Tommy's because they don't have the tire guard rails that scratch up your rims. It's literally a moving sidewalk. Great for oversized rims & tires. I didn't receive any scratches or swirl marks on my burgundy Lexus. Once you get the monthly membership and the App on your phone, you don't have to wait for assistance. Just drive through. Tommy's Express was a game changer for me?
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January 2024 by Gail Griffin
Every time I drive my car into the wash following the instructions that printing on the LED sign the tracks pulls my car in aggressively as if it doesn’t read the car is in position. This is very frustrating and troublesome. Plus some of the vacuums do not have suction.
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January 2024 by Paul Debban
Car had salt spray from long trip. Areas of the front and back were not cleaned at all, or even wet. Vacuums were fine
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December 2023 by Sonya Lenise Wood
I had to wash my rental car before returning it. Great price and quick car wash!
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December 2023 by Brandon Coleman
Clean, state of the art facility when it concerns washing your car through the tunnel. They do not have anything to wipe down your upholstery, dashboard, or windows unless you pay for it. About 10 minutes away those are included in the charge. The vacuums work well, but if I go to a car wash I want the whole detailing experience up front in my charge.
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September 2023 by Tiffany L.
We owned a 2015 Kia Sorrento. The wash ripped off put back wiper blade and it took weeks to get a response from someone. Finally they reimbursed for the damage and said it was an employees fault because they are responsible for monitoring the vehicle types and adjusting the brushes accordingly. They used to also have someone directing you left or right and also placing a baggy over the rear wiper for SUV and Vans... not anymore. Now, we have upgraded to a 2023 model and I went through the wash app lane and the arm came down on my car. No one saw it happen. I pulled out of the lane and went in to complain. There was a visible sticky white residue on the driver side roof and the gate in the front now has a rubber gasket that's hanging and loose from impact but the owner denies the damage is from this arm. Additionally when I started the process I was told Sebastian would call me in 24 hours, which he didn't. Also that I would receive an email from corporate in 72 hours, which I didn't. I was asked to get 2 quotes from local shops to assess the damages from the scratching and presented those back promptly. I handed them directly to the manager who never once apologized for the issue and when I requested a refund for my membership I just started middle of September (it's currently the 29th) he laughed at me and said "oh so you want a refund for that instead of the damages" I was then asked to come back so that Sebastian could look over my car. He denied again that any scratching on our new car completely surrounding front, back left and right was from his machines and the damage to the roof was not related... I chose this car wash because I was trying to maintain my new vehicle and was offered a free membership for downloading the app. After multiple things, I should have seen the Red flag and stopped going. The vacuums are always broken, jammed or out of order... I've seen the wash stop and have had it happen to me as well while on the belt... Employees talking garbage about customers while I was on hold... they on multiple occasions ran me through a lower quality wash and I had to go back through again. (Fine for me that I had unlimited washes) but what if you paid for one and they won't let you go again for what you paid for? I'm a mom of 4 and I'm also pregnant, I can't wash my car myself... and will be contacting the BBB.
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September 2023 by Cornelius Kealoha
I appreciate the clean grounds, the app convenience, and options of car wash types and subscription or pay as you go options. The swift entry and exit to the vacuum area. The car wash has a great flow space wise from entrance to exit.
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August 2023 by Vanessa Fluellen
I always pass by and decided today to give them a try. I got the $24 wash which includes 30 day unlimited washes. Very nice offer. The tire shine was included but no shine on my tires. My front bumper is not clean. And the vacuum has no suction pressure so I'll have to go back over my carpets when I get home. Very disappointed
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July 2023 by Ralph “Moma” Mason
Car didn’t come clean, he lied about the special. One if my rims got a scratch longer than my hand. I used Matt machine and had no water running. I believe I will never ever ever go back. They need to shut these places down. Scammers
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June 2023 by Sharon W
The vacuums are a 1 out of 5. I've tried 3 or 4 on multiple occasions, and you can barely feel any suction. There's several customers complaining of the same.I'm paying for "The Works" plan..so I'd def expect good vacuums!
