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January 2024 by Jerry Ulrich
My iPhone was ‘frozen’ - I was prepared to replace new version. RORY repaired in less than 5 minutes. BRAVO!!
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January 2024 by Zia Cuyler
If I could leave less than one star I would. i went to trade in my phone on Jan. 3rd and was told by Andres that my iPhone 13 would qualify for a $1000 credit towards my new phone. after the transaction was made, I left with both my iPhone 13 and my new iPhone 15 because I have 30 days to return my trade-in. Once I return to drop off my phone on Jan 15th Andres then told me that he made a mistake by telling me the deal was still valid and could not honor my $1000 trade-in Because the deal ended on January 2. when I asked for the number of the manager of the store, I was given the number for Brandy ( assuming this is the store manager) and she never gave me a call or returned my calls for my concerns. if this is what AT&T has to represent their customer service, I may need to switch carries asap.
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January 2024 by Linda Grenough
Very helpful switching from T-Mobile highly recommend this location
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January 2024 by Kim Grenough
Awesome customer service!
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October 2023 by George Boyd
People were friendly and professional.Store was clean and neatService was exemplary.
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September 2023 by TYRUS TURNER (PRINCE NEO)
BEWARE THIS STORE MAKES YOU WAIT 20 MINUTES DELAY FOR THEIR SAFE .WHEN THE ORDER STATES STATES ONLINE TYAT ORDER IS READY FOR PICK UP FOR ONLINE ORDERS ! THIS HUGE INCONVENIENCE FOR THE CUSTOMER JUST BECAUSE THEIR IS HIGH THEFT IN THE WORKPLACE ,They make us wait to get our merchandise.
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September 2023 by Glen Davidson
Great experience at the Hudson Bridge store. The guy that helped me was friendly, knowledgeable, helpful, and kind. There needs to be more people like him in customer service.
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July 2023 by Lyseang Ang
Lia! She told me the bill is 95.00$ very month, at the first two month it seem ok but later on it keep charging me more and more, and now the bill is 106.55. Lia?
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February 2023 by Nay Sanchez
Only one person working at 5:30 pm. He was dealing with someone else issues that took him at least 1 hour after I got there. Then another customer walked in after me she also had to wait . You need another person at front to help with the other customers . Bottom line, I left and he was still dealing with that first customer. Is not his fault he can only do one customer at a time. The manager should have have more people working
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January 2023 by Pamela Gilbertz
Came in to this place after calling them yesterday to confirm they have a case and screen protector that fit my phone. Stood around for about 20 minutes without seeing anybody who appeared to be an employee before figuring out finally that a guy sitting talking to someone at one of the tables was actually an employee. When he went to ring me up for the case and screen protector, he said they couldn’t honor my 50% off coupon that came from AT&T. I called my AT&T account manager but the store employee said, “Oh, we don’t talk to them.” I then asked to speak to the store manager and he said they don’t have one right now. My AT&T account manager meanwhile had figured out the problem: This isn’t an actual AT&T store but instead is a privately owned “authorized retailer.” I’ve had some bad experiences in phone stores in the past but this was the worst ever!
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December 2022 by Nixzaida Rodriguez
I went in to buy a phone and since I didn't know which one to choose, they didn't sell me. the girl said: if you don't know which one you want we can't start. that is not a desire to sell
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October 2022 by J
This store location is great! I was in and out. The guy that I worked with named Mario was very informative and helpful. I definitely recommend
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October 2022 by William Hodges
Long wait time while the only sales guy was staring out of the window instead of multitasking.
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September 2022 by Dre Long
Long Wait Time Need More Staff But Very Frienly
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August 2022 by EFYletsplays
Mason helped us get the most out of our time at the ATT store this week.
