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January 2024 by Ashley Barcenas
The staff is just rude
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July 2023 by Betty Hunker
This was my first time ever being in a pawn shop or something I came in today trying to sell something I no longer needed I didn’t need the money so I was willing to take w.e I have a pair of shoes that retail for at least $500 limited addition nikes she didn’t even bother to look at the shoes again I don’t need the money so I didn’t say anything but the hospitality or w.e u wanna call it is awful never been to establishment where the customers appearance wasn’t acknowledged I don’t know if she likes her job or not so it’s well know she’s need the money but doesn’t wanna work for it.. IF U DONT LIKE YOUR 9-5 nobody picked it but you
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June 2023 by Pete English
A Short chubby fair skinned hair braided angry lady with no neck a manager i think Starring at her phone leaning on the counter disinterested yelled as i walked in " No dogs in my store , then said i only playing" Telling me while im holding 3 month old puppy in Hand . "She doesn't like dogs " combative yelling at me talking She doesn't want her customers to hear vulgar lyrics in music when I'm the only customer in the store and she asked me to play on my bluetooth speaker. She was yelling at me like I worked for her or was her child. When I reminded her that I'm the customer another one of her employees said well "you need the money" I took my stuff and left
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December 2022 by Showtime Zay
Just Called To Ask A Question And Whoever The Lady Is That Answered Phone Was Very Rude And Unprofessional They Really Need To Hire New Staff. If Your Store Is Not Gonna Be Open On A Certain Day Then Maybe Your Website Would Say You All Are Closed.
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October 2022 by Niknak Padwak
I called to inquire about the ring inventory I was looking for wedding bands and amethyst. I live kinda far away but I was looking for specific rings to purchase and was hoping to describe what I was looking for. I talked to a lady named kim and she said she couldn't tell us what she had in stock she was busy and we had to come up there, and then she proceed to hang up on me, very rude staff.
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August 2022 by Ny Wave
This location has terrible customer service. The short older ladies in there is just very rude and the way they talk to the customers is not called for. This is by far the worst location. The short white lady with the missing hair needs to talk to customers better. I bought a watch and some name brand apparel and they just handled the situation so wrong.
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August 2022 by Dechardia Y
Thanks to laquan i was able to get my PS5. Very helpful and very respectful which is rare to find from that business from reading the reviews.
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August 2022 by Audreanna Beamon
Worst pawn shop ever. I've never been to a Cash Pawn who wasn't accepting Xbox Ones. I will never never come back here. Felt very racially profiled
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July 2022 by Sharon Acles
Staff alway very nice and helpful. I have bought several items from here.
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May 2022 by miguel estrada
I always have a good experience with Michelle and Melissa at this location. Very friendly and always helpful. Management comes and goes so of course it’s different every time but they always stay positive and helpful. Great work!
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February 2022 by J D
The short brown skin lady is very rude. She tried to give me a price on my Mavado watch without even looking it up. She was yelling at a customer in the front of the line. He was talking to the other lady letting her know he pulled up his equipment on the internet for $1200. Then the little chubby brown skinned lay said “you finna $1200 up out of here is what you bout to day! Ain’t ain’t for it today! Not today!” Very unprofessional. We the customers and sellers are what keeps #cashamericapawn going. I think the customer service is why people go else where first.
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December 2021 by Aria S.
No help. Made me take two trips to tell me they couldn't help me. No consideration for time. No manners or customer service. Save your time, money and gas 0/10
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November 2021 by Tamekia H.
I should have checked the reviews before coming to this specific location. The fat lady with the braids and her little four eyed friend with the short wig I'd just rude and unpleasant. I wish you could file complaints and get results, but will definitely be contacting corporate on top of the BBB. never again. Don't think desperate times mean people are less than. Thank God my temperament has changed.
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October 2021 by Jennifer Gilliam
I had to pawn mine and my husband's Invicta watches and will admit my payment was late. I did however call and spoke to the manager on duty not using names, she assured me that the watches were going to be held until I got there with the payment. I called back to confirm the total and that it would be ok for my husband be the one to pick them up. I get informed then that my watch has been sold and I needed to hurry because my husband's was on the sales floor when I get there the watch had 2 prices on it and the lady who was in charge refused to tell me why I had to pay the higher amount. I'm so upset they sold my watch and will never use their services again.
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June 2021 by Susan Grimmitt
Awful....the little they have is over priced and in horrible condition. Waste of time to go!
