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December 2023 by Jennifer Thomas
They do great work on ring repair. They have beautiful jewelry!
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August 2023 by William M.
Great customer service Mr jimmy always takes care of me great guy and really good business
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June 2023 by Sheryl Farmer
Went to order an item for a gift, a repeat of something I had previously purchased, and when I walked in at 4:39 pm and said that I’d like to look for this necklace to order, I was told by the man that they were closing. The door said 5 pm. It was repeated about 3 times that they were closing as I looked for the pic on my phone so I could simply order it. I left without purchasing and will not be back. We’ve always bought our jewelry from this business and spent many dollars to support a locally owned business, and Denise is always pleasant, but I’ll take my business elsewhere.
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January 2023 by Sandra Chapman
Thank you Denise for changing my earrings,I love them.Denise went above and beyond to satisfy me and I really appreciate it Thank you so much.
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September 2022 by Heather Hubba
How could you treat a long time customer who purchased jewelry from you with such disrespect! You need to do better sir. If we buy from you and something is not right with the jewelry it is your common decency to fix it with a smile. I would not recommend coming to this establishment because how they treat you after you spend your money. If you by something and stones are missing beware! Read the fine print. Return policies and all.
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September 2022 by sandy crotch
Had a new battery put in my watch, very reasonable, and was done while i waited. The clerk was very nice. I was referred to go there by two friends.
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July 2022 by Karen Smith
Everyone is so helpful and Denise is the greatest lady I ever met. She goes above and beyond to give the best customer service ever.
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April 2022 by Lauren Tyler
They use to be a client of my moms and I have always used them for my jewelry needs. They have great customer service and turn around time!
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Easy to get service work done here. They're very nice & helpful.
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April 2022 by Lissa Hollinsworth
The people are always nice +willing to help I highly recommend
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December 2021 by NV S
Always very helpful and friendly staff. Gotta find me someone to marry, beautiful bridal ring sets.
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December 2021 by Daryl Wulf
Great hometown jewelry store who took care of putting battery in my watch at last minute before closing.Owner is delightful!
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June 2021 by Betty Eskew
I have been coming to this jewelry store since they moved to Hudson bridge. I have bought two rings from them. The first ring was great had it Many many years no issues. Had a great repore and relationship with everyone there. However my husband bought a second ring there for renewal of vows. Thee was a diamond in my jewelry box the next day and I took it too them. They repaired no charge. The large diamond was lose next… took it to them no charge. Lost a second diamond on the ban. Took it to them charged me 20 dollars. Started not wearing the ring much. Special occasions. Every time I brought the ring in I would be told how dirty it was, but I was hardly wearing it. As of today I have lost a total of five diamonds on the band, very last diamond on either side. I had the diamond replaced and was very disappointed in how I was treated. It cost me 40 dollars this time and I was all but called a liar to my face about wearing the ring. I was told I could upgrade if I had original paperwork. I was treated kind until I had a problem with their jewelry. Also once my large diamond was (tightened down) it mysteriously had a large black spot in it. I will be taking the two rings I bought here to another jewelry store and having them appraised. Fancy that has lost my business and my respect. I almost didn’t write this because I’m not the type of person to hurt someone or a business. But since I have read some of the other reviews I can clearly see this is who they are. It saddens me but hopefully I will detour someone else in having to deal with this sort of behavior and unprofessional actions.
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June 2021 by Carole Bell
arrived at 4:50, the sign said they closed at 5:00, door was locked, so I motioned the time, so a guy came to door and asked what I needed because they are closed. I said oh I thought you closed at 5, he said well were closed and I got to go, I work a second job and were closed, I said I just need a link taken out of my watch, he said oh that will take to long I can write it up and you can pick it up tomorrow, I said well I can't get here any earlier that right now at 4:50, so if yall aren't open until 5 I won't make it in time, he shrugged his shoulders, I said that won't work, I'll just go somewhere else that's open, very unprofessional
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February 2021 by Remington Dent
I buy all of my jewelry from them, but i bought a chain that kept breaking and i kept having to get fixed so finally i had so buy another chain, not cheap from someone else. I bought a raw diamond from them and then had them place it in a “bunny ears” setting. That being said I’ve paid $45 to have them make it wider to fit the new necklace and i get it back and it’s not longer the bunny ears. Then i call to see if it’s ready they said they called me. I never got a call and then i call today and the guy hangs up on me said he thought i was done taking, mind you I’m mid sentence. I say well last time it was ready i never for a call. Sorry we can’t read your writing. Do not come until we call you, I’m like ok can i make sure y’all have the right number, they did not. Hopefully they’re not planning on charging me for this because i paid extra for the bunny ears and got it back it was a basic O ring. Not what i wanted
