Northern Tool + Equipment provides tools and equipment for professionals and do-it-yourselfers. Reviews highlight very helpful, patient, and amazing customer service from staff who are knowledgeable and willing to assist, even finding alternatives for needed items. Customers report positive experiences with helpful service at the door and over the phone. However, some experiences are mixed. One customer was unable to complete a purchase in-store due to a price discrepancy, requiring an online order and an extra trip. Another mentions easy ordering for parts but significant issues with delivery communication, including delays and difficulty obtaining a simple tracking number. This inconsistency affects the overall experience, with some customers reducing their rating due to these operational problems.
The driver who delivered was great- he was persistent and found my address and then contacted me to make sure it was correct. Then he carried the package into the garage for me. Outstanding service - deserves a raise. Thank you
October 2025
Easily access Simple payment Loved it
October 2025
Very helpful staff! The young man (with Glasses) was super helpful and patient. There was an older gentleman that volunteered to help me get my purchase into my vehicle.
