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March 2024 by Jeannie A.
~DO NOT TRUST THIS LOCATION~ I have spent the last few months debating about posting a negative review, however I am not going to allow this location to screw over someone else. I had my vehicle towed to the Stockbridge location in September because my vehicle was running hot. While I had it in the shop, I decided to have some other things done, brake pads, sway bar replacement, and some other routine items. I spoke with the store manager Jeremy and was ADAMANT on not needing rotors during this conversation. I was given a quote and agreed to the work I had requested. When the vehicle was picked up, we got told "oh you had already agreed to the price, so we went ahead and placed rotors." The attitude of putting things on you vehicle without CONSENT is dismissive and rude when I told them to put the old parts back on (rotors). I got told oh we already discarded them. Fast forward to a few days later, the vehicle had to be taken back in the shop because it started overheating again and the AC that I had paid 343.00 was not working. A few days later, we were told that they fixed the issue, and we picked up the vehicle. After picking up the vehicle the second time, we were told everything was good to go. the following week, I took the vehicle to have the transmission serviced (their recommendation) at a different shop. Got the vehicle back from the transmission place a few months later (had to wait on parts to be ordered). When I picked up the vehicle in December, I drove less than an hour and a half, and the car started running hot yet again. Contacted the GM, Jared Smith, got no response. Reached out again after Christmas, got no response until January after their faulty work which they certified was done and complete, caused my engine to blow a gasket and the oil/coolant to flood the engine. Contacted corporate and threatened small claims court. They have skirted taking blame. Jared Smith even stated that it was a possibility that his guys didnt recheck the thermostat the 2nd time it was brought in. Now, I am out 2100.00 for their crap work and 5800.00 for an engine that I had replaced in early 2023. Now, armed with all of the proof, I will be taking this to small claims. DO NOT TRUST THEM.
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February 2024 by Charlie Rey
The young lady at the register provided great customer service with a smile. I will return with more business.
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February 2024 by Suzanne Boardray
Only getting this 5 star because of Jeremy and the Sunday crew ! He took care of my husband and I from the beginning to end. He was pleasant,informative,the crew was quick on the repair and we had a good movie to watch while we waited courtesy of who???? None other than Jeremy!!!! Thank you and many blessings ,Jeremy!-The Wilkersons
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February 2024 by Big Jersey
Great techs .....
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February 2024 by Andrea Jones
Great job nice personnel.
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February 2024 by Jessica Hambright
Great, friendly and quality service.
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February 2024 by Jay khlo
The techs found the problem and fixed the same day even though I was a walk-in. I was so happy
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January 2024 by Larry Singh
Chris and Jeremy went above and beyond in helping me resolve my issues. Thank you gentlemen
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January 2024 by Kevin Saffari
They really try their best
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January 2024 by Jason Cooper
Great service friendly staff
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January 2024 by Iesha
The clerk woman (unsure of the correct terminology) was very sweet. But 4hrs and counting for an oil change and one new tire with only two techs and 2 other people left before even tho my appointment was waaaaaay before theirs….make it make sense please
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January 2024 by Yvonne Sheard
Had the best experience here! Chris, Sam & Jeremy are awesome. They are professional & honest. No upselling here. And to top things off, the bathrooms are very clean! You won’t regret supporting this Pep Boys in Stockbridge!
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December 2023 by MICHAEL HERRIOTT
Great Service
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December 2023 by ricky hammond
I waited six and half hours for a oil change and four new tires and I was the second person in line to be serviced. The tech made me wait on purpose because I ask how much longer will it be before my truck is ready. Six hours is too long for four tires and a oil change. Arrived at 7:45 am Saturday and didn't leave until 1:20 pm Check the receipt
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December 2023 by Yogi Bear
Had a 9 o clock appointment and at 1:30 after nothing done (car in the same spot I parked) I was told it’s a mechanic shop so I have to wait….why set appointments then won’t be going back