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June 2024 by unicorns rawesome
Me and my husband visited this store around 4PM today 5/22/24 and were met with a middle aged man with a few grey hairs. The reason for this visit was I was in the process of buying a IPhone 15 Pro Max online on there website but when I went to add my card the website had a glitch and would not let me submit the order for pick up. When I went into the store I did have proof of what happened and I also had my Drivers License with me to prove my identity. As soon as I told the representative what happened he immediately said it’s fraud and that he needed to see my drivers license before he proceeded, I did provide him with my license and the manager told him to let me refill out the application on the tablet which I did with no issues at all and it went through. I wanted a white iPhone, the Representative checked they did not have any white phones left but they did have titanium, I told him the titanium would be fine and I would take it. I went to check out with this representative and the price went from $96 to over $260+ at the point I asked why the price went up so much. The representative told me this covers everything you needed, I had to ask the representative multiple times what it was that I needed other than the phone and he eventually told me if I wanted the phone I would also have to buy a screen protector, phone case, and a phone charger. I told the representative I already had all these items as this is a replacement phone and he told me it basically was not an option if I was buying the phone from him as he needs his sales. I once again asked to just buy the titanium colored IPhone 15 Pro Max that he confirmed minutes before they had in stock and even went in the back and checked, he then proceeded to tell me exactly “we don’t have the phone in stock” I once again told him that he already confirmed with me they did have it in stock and he told me “no we don’t” at this point I left. The manager was nice but this representative treated me like I was trying to commit fraud when I walked in this store and my whole experience with him. I had my identification with me and proved who I was and confirmed social security number multiple times on their application.
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March 2024 by Eli Herron
Polite workers and didn’t try to get over on me
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March 2024 by Brock Leonard
Likeable employees - easy to work with
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March 2024 by Life with the Stewart 8
Jada was amazing, she was friendly, very knowledgeable and answered all my questions. She was patient and even stayed helped me even though it was passed time for her to get off. Her customer service skills are phenomenal. I’m very please and will send everyone I know to see Jada.
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February 2024 by Aftab Mehmood
Verizon storePlease DONOT GO THIS STOREWe went to add one more line to this store Mr Chris and his colleague Mrs Jada try to sale forcefully with device accessories five dollar value to try to sell $65 and $85 total $235 only for accessories &she brought a new phone and she said you have to pay money we definitely doesn’t like this device then She spoke to his boss and she gave us discount we came up $136 , when she charged money credit card machine does not show any thing the amount on screen was blank we trust her she charge 136 after one hour we changed our mind & ask return device Mr.. Chris & clear & loudely say we charge restocking fees $50 and we was agree and we slide in the card screen was blank and we trust him he charge $90 instead $50and give us a paper when we ask him why you charge $90 store fees is $40 our paperwork this store is 3rd party store please DO NOT go this store he steal our hardworking money and very rudely they say leave our store, so please enter the store make sure never happen to you we all work very hard money. We got very bad experience do not go to the store
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January 2024 by Steve M.
Broke my phone and had the pleasure of meeting two great people. Chris Adams and Jada Pace. They were working gave me excellent advice and save me extra costs. I got my new phone and it was not able to complete the setup from home with the online expert. I returned to this Verizon store where Jada and Chris spent time re setting up and getting all my information to transfer over to the new phone. I spent $0 at their store and was treated great and very respectful never felt like I was a bother or being rushed. It took a lot to get the phone set up and they were great. Again thank you Jada and Chris for all your help today.
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December 2023 by J. Don Martin
Great experience and HIGHLY recommend this store!!!
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October 2023 by Fematti
Very nice Salesman…very friendly!!
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September 2023 by RaShonda Joseph
I made an upgrade purchase with a representative over the phone and scheduled to pick up my new device at this store. When I asked Christopher at this location if he'd assess my phone to be sure I'm receiving the maximum amount for the trade- in promo, initially he asked that I allow him to complete the process of my new device- no problem. Before leaving I asked again if he would take a look at my phone as it is in great condition and has none of the damage that would disqualify me from receiving the maximum amount, and he danced around my question and gave me information that I didn't ask for, as I already know, e.g., that I have 30 days to bring back the new device and that I could take it to any location to do what I'm requesting. I'm like, but while I'm here, I'd like to get it done now, but no worries, I'll go elsewhere, preferably to a corporate store. I will not be returning to this location or if I were to, I will definitely request a different agent. This gentleman wasn't very lively at all.
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September 2023 by RaShonda Jones
I made an upgrade purchase with a representative over the phone and scheduled to pick up my new device at this store. When I asked Christopher at this location if he'd assess my phone to be sure I'm receiving the maximum amount for the trade- in promo, initially he asked that I allow him to complete the process of my new device- no problem. Before leaving I asked again if he would take a look at my phone as it is in great condition and has none of the damage that would disqualify me from receiving the maximum amount, and he danced around my question and gave me information that I didn't ask for, as I already know, e.g., that I have 30 days to bring back the new device and that I could take it to any location to do what I'm requesting. I'm like, but while I'm here, I'd like to get it done now, but no worries, I'll go elsewhere, preferably to a corporate store. I will not be returning to this location or if I were to, I will definitely request a different agent. This gentleman wasn't very lively at all.
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August 2023 by Corbett Holmond
This cell's employee was very nice and put me at ease. Because I was very tense and upset about getting my phone activated. And he calmed me down. And at the end, I was very pleased.
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July 2023 by Leslie Riley
Jenny was extremely helpful with exchanging my son’s phone while juggling another family with their phones. I was extremely impressed that I switched my Boost mobile phone and service right on the spot over to Verizon because of her expertise and multi-tasking while making it look so seamless. Jenny made it a complete Breeze! She is to be commended for excellent customer service!
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July 2023 by Delishious Perry
I absolutely loved the atmosphere and customer service! Friendliness is felt as soon as you hit the door. I will send everyone I know that lives in my area to this store. 5 stars is NOT enough!
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July 2023 by Floyd Pennington
Excellent service start to finish. Elzi took great care of us.
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July 2023 by Claudie Miller
The associates were very helpful and very patient. They answered all my questions.
