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June 2023 by The Life and Times of Yoboislim
Today I went in the bank to cash two checks they were from my insurance company to my business account and they wouldn't cash the checks said I had to deposit them both. My problem is I had a few accounts at this bank all in good standing and the Guy Nelson couldn't give me a real reason why I could cash my checks. Just said it wash bank policy basically. This kind of things make me want to close my accts.
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June 2023 by Google user
Today I went in the bank to cash two checks they were from my insurance company to my business account and they wouldn't cash the checks said I had to deposit them both. My problem is I had a few accounts at this bank all in good standing and the Guy Nelson couldn't give me a real reason why I could cash my checks. Just said it wash bank policy basically. This kind of things make me want to close my accts.
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July 2022 by Felicia H.
Silent Quiet Customer Service Reps exiting the building at 5:40pm-Friday July 29, 2022. I normally have a great experience when I come here!.... But advocating for the elderly is my mission today! I was standing at the ATM machine minding my business depositing millions lol in my account. There was an elderly man grabbing on the handle of the door. I looked and the entire staff team was standing in the vestibule. I encouraged the man to ask one of the 7 staff persons looking right at him through the glass door! As the man WF staff opened the door one by one; lady, man and whomever walked passed the man with tight lips. I begin to sing no one's going to tell the man what time they close. Immediately, Nelson my usually professional respectful representative-yelled out " the time is on the door". I was appalled! Sir!! Yes it's Friday, yes your going home! But NO ONE out of about 7 people couldn't have kindly just say to the CUSTOMER-sorry Sir, we're closed and we close at 5pm???? No one! All you could do is sarcastically reply-the time is on the door! I shook my head and said!! Loud and proud-sorry sir they are closed and none of them had the decency to verbalize it! WElls! We got to do more training! I kindly asked the last pleasant gentleman the managers name and he said it! But this shock I only remembered -Hardy! Please let's be kind-even if we leaving work on a Friday-ready for the weekend!
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March 2022 by Judy C.
I had a problem and natasha sloan was kind and very helpful. I had a pleasant Experience . They should reward her. They need more employees like her/
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December 2020 by Martha L O.
Visited the Stockbridge Location at N Henry Blvd and was very unpleasant; the poor knowledge this employee there had to open a simple checking account. Had to be there a second time and finally able to speak to a different CS rep who opened my account in a matter of a few minutes without any hassles as it would had to be on the first time I went. Time is golden and can't be wasted just because lock of knowledge.
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May 2020 by Lisa L.
Went there this morning and the teller (Tyler in the drive thru) was rude. I spoke to her through the speaker and she barely spoke back. She completed my transaction and sent the tube out and didn't say have a good day, or anything. This was first thing this morning and the drive thru was packed due to the inside not being open because of COVID, so she had a lot of work ahead of her, which of course is overwhelming (I've been a teller, I get it), but I was literally her first customer (I was first in line) and she already had a sour attitude. Regardless of the circumstances, customer service should be a priority.
