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February 2024 by MBM
Broke windowshield to car . Everyone in the shop act like it was already there. Court case coming soon. Will update when I get my money to fix it. Don’t ever come here. Ghetto a$$ place.
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February 2024 by Corlette Carter
I called them within an hour of closing and still told me to come in. I really appreciated it because I was going out of town the next day. The staff was very knowledgeable and helpful. Whenever I'm in the Atlanta area, this will be my shop.
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February 2024 by Stanley Bibbins
Feb 13, 2024 My name is Stan Bibbins I took my Ford F150 in for a diagnostic, and was informed that the water pump was bad and a heater hose was leaking.I was told to make an appointment next week.I physically walked in the following week to make an appointment. I was informed that “we can do the work now and possibly have it finished by close of business”. I received a call about 6:30 PM saying it was complete, due to schedule, I informed them that I will pick it up the following day. After a short drive the check engine light appeared. I immediately returned the vehicle to have this addressed. They informed me to leave the vehicle. I received a call later that day, saying the vehicle was ready for pickup. After driving for a few minutes, it quickly became clear that the vehicle was not running correctly, it made a loud noise that should have been noticed immediately. It was Valentine Day and plans were made, so the following day the vehicle was retuned the following day. The tech agreed that something was wrong and would address the issue. It should be noted that a ventilation hose not connected.Vehicle is presently still in the shop awaiting to be repaired. I’ve been assured that the vehicle will be repaired correctly. This issue has caused tremendous inconvenience to my schedule.
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February 2024 by Kimberly Langford
The visit was pleasant
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February 2024 by Raven P
Amazing service thank you guys
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January 2024 by Mulle Alemu
I was at the location to get one tire replaced . In the process, my hood scrached in the bay. I spoke with the manager and the technician who did the tire, and they both agreed there is a scratch. The store manager called the district manager and came up with denial reasons, and I don't see responsibility to address the issue.
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January 2024 by serge germain
Great place to take your car for services
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January 2024 by Dawn Armstrong
I recently had to take my vehicle in for some repairs and I have to say, the customer service was absolutely terrible. The staff were rude and unhelpful and seemed to have no interest in addressing my concerns or answering my questions. I had to wait for two weeks what to get any kind of update on the status of my vehicle, and even then, the information I received was vague and unhelpful. When I tried to escalate my concerns to a manager, I was met with even more hostility and indifference. Overall, I was extremely disappointed with my experience and would not recommend this place to anyone looking for quality customer service.
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January 2024 by sexy bbw ken
Awesome
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December 2023 by Trice Wilson
I believe he was the manager. He was patient and he was willing to work with me on what I could pay for that day. I love that he put the safety issues of my car first and made sure that I take care of those first
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October 2023 by A.J. Satcher
As with any Firestone... location, location, LOCATION. I went here for a simple check up on a turn signal issue that I was having on my Kia. I figured this would be a relatively easy diagnosis for most car mechanics.Get a call back after an hour and they're quoting me $1,000 to replace the ENTIRE HEADLIGHT, are you kidding me??? I went to retrieve my car immediately and come to find out the sorry excuse of a mechanic damaged the turn signal bulb socket. To make matters worse, he argued with me and would not take responsibility for it. I know for a fact he damaged it because it was in tact before I brought it to them. The cost to replace the socket is negligent, so it wasn't even that big of a deal. But the fact that he took no accountability for the damage he clearly did told me all I needed to know about this crew.The front desk supervisor didn't care at all. He just wanted to get me in and out so he could try and take advantage of the next customer. Sorry, not me! I really wish I could remember their names because they were so lazy and incompetent, they should be ashamed to call themselves mechanics!When I went to a REAL MECHANIC, they diagnosed AND FIXED the turn signal for $150 -__-STAY FAR AWAY FROM THIS FIRESTONE!!!
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October 2023 by One Proud Mama
I came here while I was on vacation they said that so much was wrong with my car that definitely wasn’t. When I was handed a bill of what it was gunna cost to fix it i decided to wait bought one new tire and crossed my fingers. Made it home to my normal garage and guess what???? I needed new struts that was it!!!! Yea be careful because I PROMISE you they will take it vantage of certain people, especially if you’re a womanServices: Tires
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October 2023 by Sharon Carr
Customer Care matters. Honesty matters. Standing behind your work matters. WORD OF MOUTH ADVERTISEMENTS (Reviews) MATTERS. Not impressed by the customer care provided to another person. They didn't feel comfortable posting.
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September 2023 by Asia Smalls
Awful I waited over 4 hours for an oil change. I will start going to Tire Plus, I felt disrespected half my day gone for an oil change if I wasn’t going out of town I would have walked out. So disappointed in their service to meService: Oil change
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August 2023 by Felix Zongo
I set an appointment on a 10AM on Monday, August 21st, for alignment on my 2010 nissan Maxima, for which I have a lifetime alignment. I was told it would take about an hour to an hour and a half. But by 11:30 my car was not even being looked at. I had to be at work at 12PM. I decided it was better to go and come back when I have more time. I asked for my key, and the guy at the counter got very upset. He told me that this is not a walk in the park, that if I don't have time to wait, I should not come there. I really believe this was very offensive. Firestone should hire better customer service people. I have never experienced such a hostile reaction just because I my prioritie was not to be late at work. Very disappointed.
