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March 2024 by Debbie White
Customer service is excellent with Brittany
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October 2023 by Derrick H.
Starting to notice some big improvements the gym is starting to get a lot cleaner also they are keeping their equipment up great place to come after the big rush early in the mornings and you can get a good workout
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October 2023 by Shay T
Daisha the manager doesn’t know what she’s doing ,as far as giving correct info the guest. I was referred to ABC about my account because the money was there and was never taken out yet I have been charged late fees. Daisha said cash app does that and it’s a company issue . If it’s a company issue then why are you only taking off one fee? And when explaining this to me , the solution was “ oh you can pay in increments to settle the balance “. The balance is not the issue, I don’t mind paying . The late fees are the issue . I shouldn’t be responsible for late fees if the money was in the account and your company has an issue with cash app cards.I’m so happy I never worked there part time like I originally wanted to do.I heard she’s also dating the employees and won’t hire people who seem like they may be a threat . But anyway, PLEASE GET YOUR MANAGER TOGETHER PF. Provide the correct info so your guest aren’t going in circles trying to get a solution. Because now I’m not paying anything when I was trying to make it fair . ?
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September 2023 by Norma Loyd
Why didn't you all tell me about the renovations? I am still in shock. This center is fully updated with new machines, technology and a new feng shui, if you will. The machines are placed in a way that allows everyone privacy and increases your focus. Simply amazing. The staff was also super knowledgeable about the Angel full body machine and totally open to teach me all about it.
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September 2023 by Selena Lawrence
The employees were ‘nice’ enough until I started having issues cancelling my account. Even got a condescending “have a nice day” on the way out, after I was told I had to wait 24 hours to cancel my PF account.
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September 2023 by Kira Alers
The place is super clean all the time the staff are nice and attentive. They have it all, my perfect gym!
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August 2023 by Miss nay
I have not been to planet fitness on over a year . I finally have time to stop in to cancel services bc it will not let you online and the manager says Daisha says she can’t do anything about my membership renewing fee they have taken 29.99 for a whole year and wants to charge me for another year 39.99 and I haven’t been here . What a rip off … do not become a member ..
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June 2023 by Alicia B.
My 2nd visit was much better than my first as there was a different receptionist who was very courteous. The trainer, Malcolm, was also available. He was exceptionally patient and accommodating during orientation and during the workout! He went over and beyond in ensuring that I had a good experience there. Thank you!
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June 2023 by Adam Omar
Remodel and add more Smith machines and benches for dumbbells. This gym is full of people who only lift weights so clearly get rid of cardio machines and add more Smith machines. 6-10 smith machines would significantly improve wait times.
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June 2023 by Tiffany Bota
Wonderful experience every time I visit PF Rockbridge! Lovely staff, clean facility and plenty of well maintained machines to use. Definitely appreciate the recent upgrade to brand new weight machines that include rep counters and timers. Highly recommend!
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June 2023 by Carolyn Martin
Just hit the newly renovated Planet Fitness, and was amazed at all the newly refurbished equipment, and gym layout. Always improving makes working out here a pleasure. Kudos!
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June 2023 by Abdur Waleed
THe new equipment was very nice and useful. I go early and there are no crowds. I was able to get my workout on and no waiting to use the equipment. Lots of new equipment all over the gym.
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June 2023 by Cindy Feliu
Everyone is so nice and approachable. I feel very welcome and comfortable especially with my autistic adult son. It really is a "no judgement" zone.
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June 2023 by Miss K.
Enforce your no cell phone during working out. My entire hour on the treadmill I had two full phone conversations going on next to me. I couldn't get my music loud enough to drown it out. Really sucks.
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May 2023 by Ramona Fair
I love the gym and location. The staff is friendly and ask the equipment work. Cleanliness as well as the times the location works well with my schedule.