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January 2024 by Bobbee Fredericks
Front desk clerk extremely rude. First room key did not work. 2nd try didn't work. Clerk rudely tried it herself, still didn't work. She tried master key still didn't work. She moved us to room next door. She tried fixing the lock at 3:30 am. Woke everyone up.Room was dirty. Had damage. Walls dirty. Cigarette burns in bedspread. Trash all over outside. Questionable people hanging out in parking lot. Apparent drug deals happening in the parking lot. Piles of clothes on 2nd floor landing.Rooms: Dirty and in disrepair.Safety: Area Did not feel safe.Noteworthy details: Rooms dirty and in disrepair.Area didn't appear safe.Night clerk was RUDE.
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January 2024 by Niesha Thompson
The staff was nice,But I saw roaches.
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January 2024 by Lilliam Marquez
The room, floor, sheets, refrigerator, toilet, shower are completely disgusting. It seems like no one mapped that floor for months. I had to have a serious discussion with the manager because he said that I only had 10 minutes to check the entire room when I asked for a full refund. They want to have guests with terrible service. I would never return, much less recommend it.
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January 2024 by Andrea Meriwether
Never had a good experience there. Over
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December 2023 by Maria Dalton
Negative attitude. They require service animal papers while homeless family has papers in storage. This is violation to disability act and hippa. This what our veteran families get for their service. Husband is service connected and wife 50% blind. I am glad they are happy treating people this way. No wonder so many want to be on the street. GOD forgive them they do not know what they do. You have wY too many bad reviews anyway. Lots of laughs.
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November 2023 by A. Jones
I booked two rooms at this hotel, both rooms were very filthy, customer service was very poor , lady very rude and unprofessional , tried to get a refund as soon as I seen the condition of the rooms, couldn’t get my money back, Found bed bugs in one of the bathrooms, this hotel is very filthy and uncomfortable all the way around the board, I wouldn’t recommend anyone stay here under any circumstances. This place is very run down and outdated . Im surprised this place is still in business, SMH , had to buy my own cleaning supplies to clean rooms myself, housekeeping is terrible. I could go on and on about this place. They tell you if you don’t make any complaints within 10 minutes of checking in you cannot get a refund
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November 2023 by Jerry Douglas
The staff were mostly friendly but verbally hard to understand. The motel and rooms are reasonably clean but physical abuse at least in our room was obvious and took away from the overall appearance. The breakfast was minimal with waffles and cereal being the choices. The coffee was good and the restaurant area was clean and adequate. The motel was reasonably full during our visit and the amount of exterior noise was a bit much at times especially later in the evening with people smoking outside our room even thou the posted signage states to not smoke within 25 feet of the room entrance. The location is truly great if you are visiting Stone Mountain Park.
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November 2023 by Stacey Marble
The nastiest room I've ever stayed in. Felt the mattress coils in my back all night. Bed sounded like it was going to fall apart every time I rolled over. Found a LIGHTER made up in the bed between the mattress and the fitted sheets. Hair balls on the floor, plus hair pins, food crumbs, and the floor felt gritty. Cigarette burns in the comforter on the bed, plus something red - not sure if it was blood or makeup, but it was gross. Toilet not bolted to the floor so every time your weight shifted it felt like it was going to tip over. TV screen was grimey. Bath towels were either stained or dirty. We've always been fans of the choice hotel brands. But after this, not sure about that anymore. Just. GROSS.
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October 2023 by Jenny May Geromo
We always get cheap hotels just to sleep... didn't even sleep under the blankets! One of the bed is messed up,the middle part was going in! The toilet walls are nasty, smells like marijuana, people smoking marijuana everywhere the parking lot has a lot of trash, and i checked under the mattress and OMG it was so nasty there's a lot of residue from a dead bugs( roaches or bed bugs) We saw a roach! The door was nasty too! The A/C looks like they don't clean them?Rooms: Nasty rooms...Walkability: Close to small restaurant and fastfoods
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August 2023 by Tara Malara
Located within minutes of getting of the highway. The staff was accommodating and helpful. The rooms are clean, updated with charging stations, free Wi-Fi and free breakfast. It was quiet and comfortable.
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August 2023 by Jackie M
I have been staying at this hotel while on business intermittently for over a year and a half now. I have little complaints. Staff is friendly and efficient, location is convenient and rates are relatively fare.Nearby activities: Close to Stone Mountain Park.Food & drinks: Multiple food options on HWY 78
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August 2023 by David Manuel
The room was absolutely disgusting. Stains on the walls, urine on the toilet seat, the stench of smoking, stains and cigarette burns on the bedding. The worst hotel. We could not imagine sleeping there, we left immediately and unfortunately it was a non-refundable reservation.
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June 2023 by Alicia
Don't you dare booked this place is DEPLORABLE!The curtains had cigarette burns in them! The head board had hand prints all over it! The outside looks like someone's junkyard! Trash is everywhere, towels are in the walk ways! Guest or believe permanent residents are all outside hanging out, you hear people running all outside! Very UNSAFE!This place needs to SHUT DOWN. Stayed only 1hr. CHECKED OUT IMMEDIATELY! Wish I could be refunded! So UNCOMFORTABLE!? Why is this place LISTED!Rooms: Don't BOOK!Safety: Don't BOOK!Walkability: Don't BOOK!
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June 2023 by AMADISON CAMACHO
This is one of the worst hotel I have been. They charged me different amount in two credit cards after I tried three different cards because my banks locked my cards for fraud alerts due to they were trying to take two different amounts in one transaction. The employee just told me that my credit cards declined 3 different times. After I checked my bank app, they already took part of the payment and she was trying to process the entire payment again with my other cards. This happened to others customers as well and I told her that their system was failing and was trying to process multiple transactions every time I inserted the card. Now the hotel was very dirty on the outside, and parking lot. The reception inside smells terrible and they has the lobby door locked like a prison. A few customers were at the lobby complaining about the door in their room that was not working property. When I went to the room they gave me, there were a bunch of people in front of the room, there were poor light outside, abd when opened the room, the light didn't work and the room smell very bad. So I went back to the lobby and turned in the keys and requested a refund. The employee just ask me if I used the room, and I told her that I didn't because the light doesn't work in the room and I just have the keys for around 5 minutes. She told me that I have to called Expedia to get a refund. So I called Expedia and explined what happened, so they called the hotel and they agree to refund the money they they took from my two accounts. When I called Expedia next day they just told me that they can process the refund because the manager of the hotel has to authorize it. Called the hotel but they tried to say that I didn't show up there and they won't give me a refund. I called next day and they didn't respond. Expedia has been calling them as well, but they do not responded. I will have to cancel both of my cards and call my banks to see if can get that money back.
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May 2023 by Reign Storm
This stay was horrible. Only stayed for 1 hour and that hour was me and my husband trying to find somewhere else to stay. Before we even walked in strange people were coming to the car while my husband was checking us in. When we walked in the room we were greeted by trash at the door stains in the curtains mold in the showers and dirty floors. Once we found our hotel and checked out the same day the lady at the desk greeted us horribly and blamed us for the mess and even tried to charge us for it. Do not recommend at all
