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December 2023 by Ashley Knight
Fast and friendly! Initial ETA was 30 days due to a possibility of back ordered parts HOWEVER it was done in 2 weeks! Looks great and couldn’t be happier! Highly recommend ☺️
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November 2023 by Benita Simmons
Had accident in April. Car still is not repaired completely in November. State Farm Insurance has Classic Collision on preferred list. Should have stuck with taking to dealership. My issue with Classic Collision of Sugar Hill was a wiring problem on inside of car. Apparently this was not there expertise but yet they quoted it. Car should have gone to someone that knew what they were doing. Communication was horrible with Classic. Several messages left with no return calls during course of repair. Had to physically go to shop to get any information. Lights are not working on inside of car to this day going back and forth with insurance-8 months later. Thank you Classic for costing me money out of pocket plus issue still on going. Bad experience all the way around from customer service to repair. Will never use again.
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September 2023 by Ron Folger
Just the scheduling process is enough to make you run away. I went online, picked a date/time that was available and after 15 minutes I received a call that it was cancelled. I called, VM is full. I clicked the link on the text they sent, reschuduled and asked Classic several times are we sure we are good. Yes, appointment confirmed. I asked again, are you sure because the last time it was cancelled. Well, 3 hours later it was cancelled again. If this place cant even get your appointments scheduled that is usually a sign of what is yet to come.
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August 2023 by Lily No more
I had a great experience with the staff here. The women in the front desk were both friendly, courteous, and extremely helpful and informative. I received my car before the expected date and will gladly do business again at this location. Great work.Services: Transmission
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March 2023 by Joe Crouch
I can't say enough about the quality and timeliness of David's work. His contribution goes well beyond just creating a professional diminished value report...he is an expert with experience and knows how the process works all the way around. Early on, he laid out the probable path my project would take and he was totally accurate at every turn. I highly value his experience and consultation skills. Terrific! Terrific!Service: Body & Trim
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March 2023 by Nai Collymore-Henry
Great service. Car got fixed well before the estimated time.
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February 2023 by Miranda Force
My husband hit a deer and through the insurance company they took the car to classic collision. Never heard of them before so I looked them up on the Internet and saw that they had received 4.8 stars. I was like OK maybe it’s in good hands. I received my car back yesterday and I must say that it was absolutely beautiful work.Through the whole process I was always well aware of where my car was in the repair process every step of the way. And when something was Wrong or something was off I received a call about what the problem was. The customer service here was absolutely perfect Giving so much attention to detail about everything that I needed to know and some things that I didn’t need to know. B is the best receptionist there could be if that’s what you wanted to call her because I do believe she is more than that. I would like to thank everyone that worked on my car you guys went above and beyond and I can see why you have 4.8 stars. Thank you so much for your care and concern in treating my car as if it was a family member. Again thank you so much.Services: Body & Trim
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February 2023 by Lauren
If I could give a more than 5 star review, I would! They were so incredibly helpful and made a stressful situation so easy to manage. I cannot thank them enough. Shout out to B for easing my mind and being incredibly professional, communicative and generally wonderful throughout the whole process. 11/10 would recommend.Services: Body & Trim
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February 2023 by Sarah Burt
I had a great experience here. Great customer service and updates on my vehicle. In the end my vehicle was ready before scheduled ?Services: Body & Trim
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December 2022 by Lori H.
Struck by a deer late September with significant damage to the driver's side - cracked door window & front quarter panel crumpled so much it was very difficult to open the door. Insurance gave me 2 options and since I'd had minor damage repairs at another location with great results I chose Classic Collision in Sugar Hill. Through no fault of their own it took a month to get me in (can't keep qualified staff so if you have the skills it seems like a good place to work), but once I was scheduled the work was completed in 2 weeks as promised. They brought my car back to original state, even blended new paint with old so well I cannot tell the difference. The best part is the timely text updates on status. They were often enough without being annoying and kept me current on progress. I didn't feel the urge to call them once to check on status. The place was very clean and staff was great plus Enterprise will bring a rental car to you at Classic Collision, then retrieve it at Classic Collision when you pick your car up. If you have a choice for auto damage repair I would definitely recommend this establishment.
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November 2022 by Brandi B.
During a time where everything is taking extra time because of "supply chain issues", I am pleased to report that I dropped my car off for a repair from a fender bender last Wednesday and picked it up today (one week later). The communication was spot on - I knew every phase of the repair as it was happening. B and the team were great to work with and I would HIGHLY recommend them for your next auto body repair needs.
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November 2022 by DJ VXN
They fixed my Kia up very nicely after I was rear ended by another driver. I did not get my antenna attachment back though, so that kind of sucked. I hope they have it when I call them tomorrow.
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August 2022 by Christopher Morin
They did a great job fixing our brand new car after a deer destroyed the front end. Jeff was great at keeping us updated and didn't seem to get too annoyed by my constant progress checks.Hopefully I don't need them again, but if I do, they will get my business again.
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August 2022 by JC Atnip
Classic Collision serviced my car after a wreck. Although there was not a lot of damage, they did an excellent job. They provided great communication and helped track down an odd rattle after the test drive. Thank you for your help.
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June 2022 by David Ellington
Very thorough and professional. Did more then expected and work result was above average. I'm trusting them with all my auto accident needs.