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December 2022 by Garrett V.
BUYER BEWARE: I would give them a half star if I could. The good folks over there appear to prioritize their service to special clients & pro buddies in the management’s circle. I paid $87,500 cash for a brand new boat based on trust & discernment albeit never meeting or stepping foot in the joint and have never experienced being treated like a less than, than this. Every conversation over 1.5 months with my sales rep from the purchase to driving off the lot was dishonest on their part mostly. They had zero accountability with truth and still do to this day. They lied about the product. They lied about following up. They lied about special offers. They lied about the rigging. They lied about delivery inspections. They lied about follow thru. The one time they didn’t lie was when they informed me they would follow up with me about a “passed cost promise” extended warranty on the motor, but it would be after they took care of three other boats & a “pro’s” boat first in about a week. But when they followed up again and said they would follow up again in which he never did. They would even lie when you point out to them they are lying. Point to this all is, our relationship began with me concerned about dishonest dealer experiences in the past. I was assured they were different. It ended with more pitiful lying. The rigging was “meh” at best. The delivery was horrible. The transaction was a spirit of incompetency. I will survive and the boat will be fine. I regret ever spending one dollar in a small business of this kind with so many harder working ones out there. They shouldn’t sleep well at night. I would strongly recommend purchasing elsewhere. (I promise you I am not that “guy” or an arrogant bitter know it all purchaser) Sad, Pitiful Dealer
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November 2022 by kyle feltmann
Absolutely the worst service dept I have ever delt with.... called to get a lower unit replaced under warranty, and was told that if I didn't purchase my boat from them then I would have to be worked in, and if someone brought there boat in AFTER me that was purchased there, they would automatically be ahead of me... get the heck out of here... your place is a JOKE.... im making sure to call mercury and report this... u don't want to do my warranty work.. im sure they won't be to happy about that... TO THE PEOPLE READING THIS... STAY AWAY FROM THIS PLACE!!!!!!
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November 2022 by Randy Guinn
Fantastic people and super knowledgeable. If you can't find a certain part and want some real deal professional boat people to help you, this is the place.
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November 2022 by Alex Salfity
I took my boat in for A trolling motor to be installed, Hydraulic system leak and to install a new depth finder. They did a great job on my boat and they are very honest and nice people. I would take my boat there again.
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November 2021 by Heather Comer
My guy had to call with some questions about a new boat, they were very helpful even over the phone! Thanks y’all! ?
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November 2021 by Jeff Short
great parts & service source for anything marine
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November 2021 by Dave Twitchell
Good people.
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November 2021 by Dean Mundhenke
It seems they, "the employees" don't know their own guidelines for accepting boats in for repair. After confirming they do indeed research why vessels are taking on water perhaps in a cracked livewell line, a very long drive to leave the boat with them proved fruitless as I was told they do not work on boats older than the year 2000 even though they'd worked on this very boat two years prior. Very poor respect of a repeat customer and know while I trusted them to perform the job well, a boat of mine will never set foot on that lot again.
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November 2020 by Russell Livingston
Excellent help and professionalism. I enjoyed my stop by the parts counter.
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November 2020 by Earl Cleghorne
I like this place they're very knowledgeable
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November 2020 by Jason Dodson
Do NOT take your boat here. They took mine in and told Evinrude I hit something which nothing showed that which I didn’t on a brand new boat. Evinrude did not cover it under warranty because there were some cuts on the prop which are common when you use a boat not rocket science.They knew I would file insurance and they would make more money. Bad business.Do not take your boat here please.
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November 2020 by Steve Nitro Hunt
This place was great. The employee's and services was top notch. I came to Lake Lanier for a FLW tournament and had some issues during practice. Kyle and their staff went out of their way to get my boat fixed so I didn't have to pull out of the tournament. One of the best. I will be recommending them to other guys on the tour. Thanks guys.
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November 2020 by Paul Whitmire
After 6 weeks of having my boat and having service done to the both motors. Took the boat on vacation and after running the motors I notice that I was burning oil and when I took the boat out of the water this is what I found. OIL RUNNING OUT FROM THE FOOT AND THE GEARS STRIPPED OUT ON LEFT MOTOR. AFTER PAYING 2000.00 DOLLARS. THANKS GWINNETT MARINE ??
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November 2019 by Lisa & Patrick Romano
Great staff. Friendly associates & fair pricing
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November 2019 by Ryun Miskus
After taking my boat to two different mechanics that were unable to fix it (even after having it in their possession for months), Gwinnett Marine did what the others were unable to do. They quickly diagnosed the problem and promptly returned my boat to me! The boat performed at an optimal level; four months later, it is still running perfectly. My boat cover (admittedly, an inexpensive one) was torn during this process, and the manager also gave me a replacement cover that is much better quality than the cover I originally had on the boat. I would highly recommend Gwinnett Marine to anyone!
