MTI Baths is a leading manufacturer of bath products in the USA, known for its high-quality and innovative designs since 1988. The company has received over 160 international awards for product innovation and design excellence. Customers appreciate MTI's great customer service and commitment to standing behind their products. One customer shared their experience with a $3500 air jetted tub, which developed a leak due to a separation in the factory-installed flange. They noted the importance of how the company addresses warranty concerns and reported that MTI has been receptive and is working towards a solution. Another customer ordered a tub from WayFair that arrived damaged. They highlighted the exceptional service, noting that a real person answered their call and promptly arranged for a technician to fix the issue the next day. Overall, MTI Baths is recognized for its beautiful products and reliable customer support, encouraging customers to register their products for quick resolution of any issues.
I purchased a tub with a heater, 5 years ago. Tub is so well Insulated we do not need the heater. Had a issue before I installed it. Called MTI, they picked up the tub corrected the issue and returned it in 2 days.
March 2023
Great customer service. They stand behind their product (custom heated soaking tub). Just make sure to register your product for speedy satisfaction.
March 2022
Awesome products and customer service. Definitely worth a visit.
