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December 2023 by Greg Latham
Our technician, Matthew, arrived on time to work on our hot water heaterand worked so diligently with explanations and solutions and fixed the problem the same day. He was very courteous and professional! I would recommend Aaron Plumbing Heating and Cooling, and job well done by Matthew !
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November 2023 by Ke'Anna B.
Alex did a great job and would highly recommend him and Aaron Plumbing! He was very thorough, answered all of my questions, cleaned up very well, and was very courteous! Even after a very long job prior to our appointment he still showed up and it was very late in the day…his work was still superb and I couldn’t be more grateful! Thank you Alex!!!
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November 2023 by Bill Mathis
Nate showed up diagnosed the problem, installed a new sump pump, and answered all our questions while being extremely personable and professional and doing it all in one day. We felt that he was honest and trustworthy. Would definitely use Aaron Plumbing & Heating again if needed.
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November 2023 by R Smith
Second review:We just used Aaron Plumbing again for a toilet leak detection and replacement. Technicians Nate N. and CJ Holder came out and made short work of our toilet installation. The old system wasfailing badly. They came early, and did the work quickly and effectively. We're very happy with the new system. Thank you!First review:We had a leak near our water meter box that was eroding the soil and sod all around it, and had doubled our water bill. After the county rep. came out and determined it was on the owner side, we set up an appointment with Aaron Plumbing online. They were very quick to confirm an appointment for the next day. Super fast, and Matthew got here early, figured out the problem quickly, and got this major repair done in under 2 hours. Super happy, definitely recommend.Services: Plumbing leak detection
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November 2023 by Kenneth Willers
Rylan Williams did an outstanding job assisting us with our plumbing fixture needs. He was pleasant, punctual, efficient, and professionally courteous and friendly. The main office associates were courteous on the phone and responded quickly to our requests. We are definitely going to use Aaron plumbing in the future.Service: Faucet installation
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November 2023 by Dan Weisenberger
We have used Gabe at Aaron Plumbing for the past few years on repair work at our community's aging pool house. This month, Gabe help us repair damaged pipes, worn out plumbing valves and moving supply and drain lines for the bathroom remodel we are undertaking. He did a great job explaining the options to us and we had a great outcome for the work we required.
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November 2023 by Jeff Ridgway
Billy and Aaron Plumbing checked all the boxes and more! We’ve used Aaron for other services in the past and we decided to use them to ‘proactively’ replace our HWH that was 15 yo. Scheduling was very easy and efficient - Billy was quite consultative, educated us through Q&A, friendly and easy to work with and his finished product was thorough and clean…refreshing to see this level of care and service. Will def be repeat customers of Aaron’s mainly b/c of our experience with him. Thanks!Service: Water heater installation
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November 2023 by kayleigh tatum
Alex replaced a pipe that burst in our house. He did a great job, he was very polite and also called to check on us to make sure everything was going ok the day after. I am very happy with the work he did. Highly recommend.Service: Plumbing pipe repair
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November 2023 by Paula T
Alex arrived on time to install a vent pipe on my gas water heater. He completed the job in a timely manner. I am very pleased with his workmanship . He was polite and professional. Highly recommend
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October 2023 by David Moua
The team from Aaron's Plumbing Heating & Cooling in the Metro Atlanta Gwinnett County area did a fantastic job replacing my broken 18 year old tankless water heater. Aaron's Plumbing has a fantastic communication and follow-up process utlizing Text Messaging and courtesy phone calls from their customer service department. The two licensed plumbers who took care of my issues were Matthew L. and CJ.Matt L. came out on my first call to troubleshoot the broken unit and he quickly got in touch with the manufacturer and they quickly determined that the unit's circuit board was bad. Matt allowed me to speak with the manufacturer's service rep and they went on to explain that my 18 yr old unit has been discontinued and only certain spare parts for basic preventative maintanence might be available but a major item like the circuit board is no longer available. Matt then went on to provide a quote for the entire replacement cost of a new tankless water heater at whooping $4digits and change if I replace my broken unit with something equivalent or better; meaning more efficient than my prior unit, for those who care about energy efficiency. Yes, I had serious heartburn after that. I thanked Matt and sent him home.Thereafter, I did my own research regarding the cost of replacing my tankless water heater, if I did it myself or checked with competitor and after 24 hours of research, thinking and calculating, I determined that Aaron's Plumbing quote is better than any other competitor in my area and they can get the job done within 24-48 hours. If I would have purchased my own tankless water heater on my own and hire a licensed plumber to do the job installing it, it would have saved me aprpoximately $200-$300 dollars but I would be without hot water for another 7-10 business days. If you have family, a wife, children grown or small, and a dog, you will know that the father of the house is on the receiving end of all the complaints and get the endless evil eye every time someone has to take a shower without hot water. So to relieve my stress and heartburn, I called Matt L (Aaron's Plumbing) and gave the ok to replace my unit. GUP!The following business day (disclaimer - Monday), Matt L and CJ arrived as scheduled and yes Aaron's customer service team also called and texted me to confirm their arrival - I give A++ score on their method of communication. The guys went on to replace the tankless water heater, install it, set up new ventilation, cleaned up after themselves, let me say that again CLEANED UP AFTER THEMSELVES, hauled away the old unit and boxes and completed the job in about a 4.5 hr time period. Kudos to these guys. Also want to mention they were here to do 3 jobs aside from just replacing the tankless water heater (replace main water pressure control valve, replace front of the house water spigot, and replace tankless water heater) thus 4.5 hrs to complete.Lastly, if you're in need of a great company to do business with, I would highly recommend Aaron's Plumbing but most of all ask for Matt L or CJ. Forgot to mention, I asked these guys a ton of questions and they took their time to answer all my questions, displaying a lot of patience answering my dumb questions and they were top notch professional. Let the pro's do their thing and pay them right. Cheers!
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September 2023 by J.J. Boudoin
Our house is 9 years old, and we noticed a little bit of moisture seeping out from the bottom of our downstairs toilet onto the hardwood floors. Not a lot, but you could obviously tell that something was likely wrong. I have used Aaron plumbing before to come out and fix a leaky faucet in the upstairs shower that I was having a hard time trying to fix myself. Turns out the home builder actually installed some pieces backward and crammed them in there which was why I could not take it apart. Anyway, back to my toilet... I called Aaron plumbing again. I explained that this was not an emergency, and I expected them to come out later in the week. The woman on the phone was incredibly nice and said that she would look into her technicians and see if she had one in the area. She called me back in a few minutes, and I had someone at my door about 40 minutes later. Dillon Carroll was a super nice guy and incredibly knowledgeable and professional. He spoke with me up front about pricing and informed me that the pricing was an estimate, and if there are some pieces that are broken once he pulls the toilet off the floor, then it may cost more. Understandable. He ended up having the toilet fixed in a matter of about 20 minutes (no extra charges). He then asked me a few questions about other faucets or issues in my home, to which I actually have experienced some, and that led him to want to check my water pressure. I'm glad he did. Turns out that my PRV and bladder tank both failed. He actually was able to repair those while at my house as well. All in all, the whole experience from start to finish was actually very pleasant. I would definitely use them again, and I highly recommend them. Dillon represented his company well.
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September 2023 by Rezwan Racin
I am writing on behalf of my family for Matthew's extraordinary service. He was scheduled to only fix the thermostat on our water heater. Not only did he do that successfully, he also gave us tips on all sorts of troubleshooting for the future. As new homeowners, we are thankful to Matthew for diligently walking us through the water heating system.
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September 2023 by Kacy Chrestman
Aaron's is always great! They are quick to respond and schedule a time, always polite, and clean up after themselves as much as possible. Dylan C. was our plumber this time and did a great job with our shower drain.Service: Drain cleaning
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September 2023 by McKinley Wilson
Gabe from Aaron Plumbing was at my home within 2 hours after scheduling the appointment. Gabe was very professional and knowledgeable. He explained what repairs needed to be done. Great experience working with Gabe.
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August 2023 by Robert Hassan
After almost 10 years in our home, I suspected it was time to replace the water heater when I found a stream of water flowing from the pan at the base of the heater. With no visible leak from any connections or valves, I called Aaron Services on the recommendation from a neighbor. Within 30 minutes, one of their plumbers, Chris Comer text me that he was on his way to check things out. He determined that based on the circumstances, there was a internal crack in the tank and would eventually get worse. Chris was able to locate a replacement, better in quality to what we had, and we were able to set up an appointment for the next morning to get the job done.The next morning, Chris text me to let us know he was on his way. He arrived and got right to work, systematically working to remove the old tank. As it was, where the heater is located, I thought it to be a difficult task, but it didn't take long for Chris to make the change.When searching for a reliable professional in any of the trades to be very arduous, I was pleasantly surprised to find one in Chris. He is very personable, knowledgeable and professional in his trade. He will be my go-to plumber for any needs in the future.Service: Water heater installation
