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February 2024 by Yulonda Robinson (Vet)
Vontanice Vicks is awesome. She made my visit well worth the drive. She understood the assignment and she got the job done with such ease. She’s polite and courteous and the task was complete in less that 10 minutes. I’ve never had great quality service like I had with her at any other AT&T store. She’s amazing and her service is A1! If I could give her 10 stars I definitely would! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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February 2024 by Kimberly White
Paul is such a rock star at this store. He is very knowledgeable, friendly, helpful and willing to go the extra mile for his customers. AT&T has a varying degree of service and I find that when I visit the store consistently I get great service. Do yourself a favor and give this one to try. They’re fully stocked with phones and accessories to make your life easier. I really enjoyed my experience with Paul! OK I’m leaving you gotta read it
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February 2024 by Joni Barocas
I had a defective iPhone 15 that needed to be exchanged. Eric at the AT&T store in Suwanee couldn’t have been nicer, more accommodating or more helpful. He made it an easy and pleasant experience which I didn’t expect. He is the best AT&T rep I’ve ever dealt with. You are lucky to have him.
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January 2024 by Kristina L
I usually never post reviews but i had to for such a great experience i had at this store. Brad went above and beyond to make sure my phone was fixed and had a lot of patience for all the questions i had. If i could give 10 stars i would!
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December 2023 by v s
Good customer service ?
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November 2023 by Rajesh Adama
Awesome and very pleasant experience! Paul Hughes is the consultant who helped me. He is very patient and very detailed. I was supposed to shop around but the way he explained all the available offers and how I can save money, I made it my last stop. I appreciate him handling the porting of 4 lines patiently and making sure all my questions are addressed . He also followed up on one of the remaining orders. When I went back to trade in 3 phones, it was seamless again. I will definitely recommend this store and Paul to all my friends!
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November 2023 by Michelle Ryans
Brad went above and beyond to help with everything i needed from my upgrade , getting my watch fixed, and making sure my phone was traded in correctly. I highly recommend this store and will come here more often!
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November 2023 by Chris M
I have been an AT&T customer for over 20 years. Over this time I have used various AT&T product and services covering mobile, interent and DirectTV. Over this time I never had any significant enough issues to consider moving to another provider despite all the generous promos to switch that would come my way. However, this has all changed after dealing with this specific store over the past couple months to the point that I am planning to cancel all my AT&T services and take my chances elsewhere...and I am even a shareholder of ATT company stock. I was promised promos and discounts that were not, in the end, able to be applied or I was never eligible for, which were then removed after a couple billing cycles. Store reps were not up front in fees related to upgrading or activating new services, flat out lied about the promos/discounts just to get me to switch services, and despite many promises of "making things right", never follow thru on anything. Every time I would go to the store I was told I needed to speak to the manager and of course he is never there. I leave my number and told he would call me but no calls. At this point, its not about any lost savings I was promised or fees I could not recover. If these are the sales tactics that either the individual store reps use or are pushed at the store level or corporate wide, I simply can not do any further business with them. In addition, if this is how customers are treated, especially long term customers, I will gladly move on. For anyone going to this store, make sure you ask very specific questions about activation fees and what promos you are told can be applied and which specific ones they are applying to get you the savings they claim. And then most importantly, check your bill to make sure it reflects everything you were sold on. Lastly, a one star rating for this store is way too generous.
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November 2023 by Kristen
Horrible customer service. I went to get a phone plan. Had to come back the next week because my phone bill was charging me for a more expensive plan than what I signed up for. I talked to the same rep as the first time and I asked him, respectfully, how this happened. He just wouldn’t answer until the 3rd time I asked, he snapped at me saying he didn’t know. I didn’t understand why he couldn’t give me a reason even if it was just an accident, that’s all he had to say.
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October 2023 by Gina Okolie
The associates at this store made it so easy for me to transfer my data from my old phone to my new phone! The manager even stayed overtime to ensure that I was well taken care of!Every time I or my family comes to this AT&T location, we are always treated with kindness and respect!
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October 2023 by KENNY P
Went to upgrade phone. Ordered wrong phone by unpleasant sales person. call back to store for his mistake they said to call customer service we can’t do anything now. Really?? Ask for manager she was RUDE too. I happy to give my business to T-Mobile . Never go back to this ATT store again
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October 2023 by Sharlee Thompson
Let me tell you guys about this store! AMAZING&AWESOME! Went in 2 days ago for an upgrade on my phone. The rep Hashim was SUPER AWESOME! He helped me on the upgrade process, on my preference for the phone and more! He deserves a raise! He was very kind and an expert at what he does! I recommend not you guys walk to this store but RUN to this store because their customer service as well as service in general, is Beyond Top Tier! I am very satisfied with my experience and anytime I need to come to this store for help or anything, I am DEFINITELY coming back there! Thank you guys so much! You guys are the best!
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October 2023 by Angel Smith
I truly do not know where to start. I had the most complicated time and Hashim and Paul worked together and solved every issue. Paul was very patient with me through every technical issue. Hashim was very helpful and knew how to fix nearly every issue. Customer service at this location 10/10.
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September 2023 by Charlene Shifflett
Danielle at the John’s Crreek location is awesome. Professional and so very helpful. Took excellent t care of my needs.
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September 2023 by Kekoa Shelby
Brother Hash took care of my customer service needs. Replacing our cracked phone screens, absolutely blew my mind away. And helped secure a new phone with our company. We are very grateful for his positive attitude and customer service!
