CVS receives generally positive reviews for its friendly and helpful staff. Customers frequently praise employees like Haley, Amanda, and Sherry for their attentive, kind, and welcoming service. Many mention that staff members go out of their way to assist, whether by offering help before asked or helping with product prices. The customer service experience is described as friendly and memorable, with employees even helping at self checkout to provide quick and kind assistance. However, there are some frustrations, such as being ignored at the pharmacy drive-thru late in the evening, which caused inconvenience. Despite this, the pharmacy staff is often appreciated for their professionalism and willingness to answer questions, even during busy times. Overall, CVS is recognized for its helpful, friendly staff and good customer service, though there are occasional issues with drive-thru service.
The in store purchasing is fine but if you need anything from the pharmacy go somewhere else. Staff is in no hurry to help you. Stood in line for 20 min and not one person was helped and line didn’t move at all!
April 2024
New web and app now showing for me. Neither work correctly. I got a text saying that my prescription orders are ready. When I go on the app or to the website and log in it says I have no orders. I used to be able to prepay for them as well. Not currently an option any longer. Not a great experience.
March 2024
Haley helped me today & was awesome & friendly. She offered to help me before I even asked. Friendliest & most helpful customer service experience that I’ve had in a while anywhere.
