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August 2023 by Bob S.
Home Depot is the best place to shop for diy projects. Good staff and associates. Absolutely convenient.
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March 2023 by Uma P.
not a huge fan. there were more employees than customers and the ONLY person who said hi and asked me if i needed help was the busiest employee-who was working. there were employees chatting and acting busy (one was helping someone) but i would easily say 7 employees were doing nothing and not helping me. i asked for help, they pointed towards the "correct" aisle and it's the wrong aisle. brilliant. clean store, well stocked. the cashiers at the garden place were nice. that's why the two stars. meh. i will go to another home depot to buy what i need. in my opinion they need to do better here, a lot better.
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October 2022 by Terry S.
I was getting frustrated looking for an item,I asked one of the worker for help,wasn't much help at all. He look like he didn't understand me at first but proceed to tell me which aisle to go to and that I will find what I was looking for. Nope it wasn't it. I came across another worker Ms.Susan (Sparky) and omg she's a godsend. Not only did came with me to the aisle she continued to help me find it. It wasn't where it said it'll be, she didn't give up and looked all over until she found that it was up high! Went to grab a ladder and did her thangggg! Thank you so much for your help Ms.Sparky!
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March 2022 by Paolo Garcia
Very nice selection of plants and garden needs and very organized as well. It's not as big as the one in lilburn but it's very clean and will definitely come back here again. The staff was very friendly and very attentive.
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March 2022 by Michael Parker
Joey was a great help. Worked very professionally while alot was happening around him.
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February 2022 by Gaohao L.
I've been shopping in this Home Depot for a few years since I moved to Suwanee, always buy home appliance here. it's been mostly positive experience until last November... My dishwasher start leaking water pretty bad, so I decided to buy a new one, and I bought a Samsung from this Home depot, unfortunately, it won't fit. At that time if I choose to return it, it won't be a big deal, but the installation guy told me, if I can get some electrician to fix the wiring, he can come back to install and suggest me to just hold the washing machine and I did not think much and agreed... This is A BIG MISTAKE!! I should have it returned!!! 2 weeks later, another installation guy came and told me he can't install it either, and since it is already accepted 2 weeks ago. Now I have a dishwasher that they can't install and I can't get it returned. so I called Home Depot customer service, long story short: the service manager from this Suwanee Home Depot agreed to take it back and I can get the refund as credit so I can buy a new one from the same store. Great, right? I thought so too, in December 2021, I got several calls from HD and one of them even promised me that he will help me get it returned as soon as possible since it's been going on since November. As of now, as I am writing this review, 2/16/2022, nothing has happened. Apparently, somehow they decided to just silently break their promise. What I paid was the machine + installation. they took the installation money and didn't do the job. if it can't be installed, should I at least get the installation money back??? Finally I decided to hire someone else to install it. Terrible Terrible experience... I can't believe a Fortune 500 company would do such thing to his loyal customer.
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September 2021 by Mountain G.
My husband and I have a very dated master bathroom in our house. We need a new solid surface counter top and cabinet doors and drawers. We always get 3 estimates. Today, we had truly outstanding help from an employee in Suwanee, GA, named Debbie Caballero in the kitchen $ bath department. She is their designer. She is highly skilled with the math that's generated from detailed measurements. Her product knowledge is amazing. Because of this, she was able to come up with some optional ways to save money. Looking out for the customer is how she's creating "happy campers" that will come back. (We are not related to this smart lady, and had never met her until today.)
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March 2021 by Candace L.
This is my first time coming to this location. The store is located in a very nice area. The landscaping on the outside is nice. But when you walk up to the store you are greeted by garage busing out of the garage can. It's looks bad. They are very organized in the inside of the store. We were there looking for a tool to cut brick. A young man by the name of Josh that worked there was very helpful. I would say he went above and beyond. We could not find the blade that we needed at first so we headed to the tool department to see what options we had. Josh came and found us and brought us the blade we needed. I'm happy that we didn't have to go anywhere else.
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March 2021 by Dr. Alejandro Navarrete-Aguilar
Very limited variety of plans and expensive
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March 2021 by Alfredo MC.
Good store
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June 2020 by Chrissy M.
My wife and I were at the garden section and at the time Emily was the only cashier on duty. When we went up to the register, she was talking to a customer 20 ft or so away. We waited for more than 5 minutes and then let her know we were checking out. She acknowledged us; told us to wait and continued to talk to the customer. Another 5 minutes passed before she finally broke off and by that time a checkout line of several customers were formed, all waiting for her. Emily never apologized for keeping us waiting. By the way there was no 6 ft spacing marking on the floor so the customer behind me stood less than 3 ft away.
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May 2020 by Joe I.
Well how do I start? I used to like shopping at Home Depot, but no more, they've lost my business, even though they are around the corner! They make it incredibly challenging for vets like me to use our military discounts. For years they have a canned response for not having a better method of applying the discount without having to carry our DD214. It's always the same story..."we are working on it". Poppycock! Look no further than Lowe's to figure out how to do it, yes Lowe's has the care (or smarts), not the locally owned Home Depot. At Lowe's I can order both in store and online and my profile shows I am a veteran. It's automatically applied. This past weekend I tried ordering 2 patio chairs, over $650 online however there was no way to try and apply a discount, so we tried calling customer service, after 10 minutes trying to get through we decided to drive to Home Depot. What a waste of time!!! Clearly the customer service rep hasn't been trained on customer service. From the 1st words you could tell she wasn't happy to be there and most definitely wasn't happy when we walked up to her counter. We proceeded to tell her we were interested in purchasing a couple chairs, she checked the stock items and proceeded to tell us they were only available online, not via in store purchase. We said okay can you order for us since we're here, she said no. We proceeded to ask her if we have to go online and do ourselves how do we apply the military discount online and she said you can't. Wait...what? I can get 10% on any item in store including any other chairs but not these chairs online! I said that's crazy how is that fair. She said they are working on a better system for vets (again call Lowe's). I said yeah you've all been telling me that for 2 years now, even when I buy in store purchases and have to bring my DD214. Eye roll and we left. So fed up with them, clearly Arthur Blank doesn't care. So from now on 100% of my business will go to Lowe's, even though they are 10 minutes further. They obviously want to serve those that served. To prove that even further as soon as you pull on the lot you can see the veteran only parking spaces. Thank you Lowe's!!! Get yours act in gear Home Depot!!!
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July 2019 by Linda L.
Thanks Cleveland and James for a very professional delivery today! A good attitude, courtesy, efficiency and hard work makes you quite an asset to your industry -- a cut above!! Thank you!
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March 2019 by Robert Burek
Better than average service for a Home Depot. There are usually many associates here to help. Their plants are a bit expensive for the area. The store is usually well organized but too large to find things quickly.
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March 2019 by Carolyn Minor
Staff was very helpful. I couldn't reach a top shelf to get a flower pot I wanted and the cashier called and got someone to help me. He got the pots down wit a customer friendlt attitude.