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November 2023 by Jayne S.
Terrible customer service, rude and impatient, no greeting, no smile, little eye contact. No information provided on how long the wait would be for a tire repair. Sitting uneasily in the waiting room with no idea when my car would be completed , and listening to another employee speaking rudely to another customer on the phone, and googled reviews, which weren't good, so I left. Went to Discount Tire which was a breath of fresh air, friendly employees, information provided, text sent to my phone so I was updated as to the repair in real time, and car was done within 5 minutes of the time they estimated! Text received that car was done and to pick up at front door! All went like clockwork. No reason to go to Mavis and be treated like scum when you can get service and friendly treatment like this from Discount Tire!
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November 2023 by Oleksandr R.
Over the past year, I have used the services of this service center, purchasing two sets of new tires and having my cars serviced multiple times. However, my recent experience left me in shock. I approached them with a request to balance the wheels and swap the rear and front tires. When I came to pick up my car, I discovered that the front wheels were placed on the right side, and the more worn-out rear tires were also on the right side of the car. This was absolutely incorrect and made the car less safe on the road.I returned to the service center, but they told me that they couldn't correct it on the same day and could only do it on Monday at 12 o'clock. This, in itself, was unprofessional, especially considering the rainy weather in the area, and such a tire arrangement reduces handling and road safety.When I arrived on Monday at 12 o'clock, they once again claimed that they didn't have the time and suggested scheduling it for another day. I explained that I couldn't wait any longer, and my wife uses this car to take our child to school, which is not safe. They told me to come back at 4 o'clock in the evening.Upon my arrival at 4 o'clock, the manager once again tried to tell me that they didn't have the time. After some arguments, I took my car back and was told that the work would take about 1.30 hours. To my surprise, when I passed by at 5:20, I saw that my car was untouched and still in the same place.I entered the service center and began asking other customers when my car would be ready, expressing my frustration. Finally, after another call, my car was ready in 30 minutes, and I came to pick it up at 6.The service receptionist claimed that I was being rude because I expressed my frustration after numerous requests and three visits, and he stated that he didn't want to deal with me anymore, whether on a personal or company level. This entire situation does not reflect professionalism in terms of both the service and customer relations.I am confident that nobody checked my complaint regarding the poor wheel balancing, as I received no response on this matter. I have noticed similar reviews before mine, and I believe that sharing this information will help other people. Hopefully, the manager who served me will gain an understanding of my perspective through this feedback.
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October 2023 by Murphy W.
Dream was very helpful and worked with us the whole way. really appreciated the great customer service!
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October 2023 by Kierra C.
I five star recommend this Buisness! Dream is AMAZING! I was having a horrible day with TWO popped tires. Dream walked me through the entire process and made it a breeze! I really appreciate this place!!
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September 2023 by Gary Payton
I had a flat tire thank goodness it was near mavis and Suwanee off McGinnis ferry. They really help me out and I really am thankful for the person that helped me, and her name is Dream. They put on a new tire and had me on my way in quicker time than I thought could happen because they were very busy. Thank you Dream very much.
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September 2023 by Jose Medrano
I rate this place a one and I'll tell you why. I brought in my car for an oil change and alignment on September 8th. My cars dashboard only said maintenance required and I took it previously there before to get tires and oil change and they did a 5 star job but this time was not the case. The guy told me I had to change the brake fluid and Wipers so I said yes they know what's going on with my car and they have my full trust... well not anymore that is. I hot my car back an 1hr and half later and it drove well until you turn out from Wendy's the entrance. That's when my car showed Check Engine light and the Vehicle Stability Assist Program turned on. So I didn't think much of it because I had so much errands to run I thought maybe it takes time to take off like the MR does. Was I wrong the MR Light is still on and when my car shifts gears it jumps and now only stays at one. I told the guy in the front desk who also assisted me on that Friday and he said we aren't able to to do any of that and that I have to take it somewhere else. Okay you aren't able to help me on getting it fix but are able to cause the problem. I won't ever be coming back here again. My trust in them has been lost. Came in to get two minor inconvenience settle instead I came to get pick up one huge problem. ALSO FORGOT TO ADD! My car doesn't go in Reverse anymore just knows it's is and shows the back camera but goes only forward a bit.
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September 2023 by Courtney Sorensen
I drove over a very large nail two weeks ago and was able to make a same day appointment online. I was so thankful they are open late on Thursdays. They were able to patch the tire at no cost to me. They were also able to help me with another tire issue same day 6 months ago. Very helpful!
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September 2023 by Mario Arnold
This is the worst shop I have been to in a while. The first time I came here I was asked to leave my car so they could look at it. This was a Friday, I come back on Monday to get an update and not a single person looked at my vehicle. The second, and definitely the LAST time I went to this location was for two new front tires. The tire tech broke my tpms sensor in the tire and when I took it back to be fixed, the system was down, smdh. I come back the next day and I’m told leave it and we will notify you when it’s done. I work close, so I leave it and walk back to work. They never called me to get my car back after they finished, I walk back after work and the shop is closed! I then had to find a way home and a way back to this place b/c there is no one available to give me my keys! Please reconsider.And it was unlocked!!
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September 2023 by Mark velutini
I need to get my truck tires balanced and rotated and the Mavis did a great job and fixed the problem. The staff was not only efficient but also friendly and courteous throughout the process.Everything was hassle-free I will definitely use them again.
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September 2023 by Caitlin Gronlund
I was in a bit of a jam with a punctured tire, and Parker and Mavis Team came to the rescue. The staff was not only efficient but also courteous throughout the process.The whole experience was hassle-freeIf you find yourself in need of tire repair or any automotive service, I highly recommend Mavis Tires & Brakes Shop. Their professionalism, knowledge, and excellent customer service make them a top-notch choice.
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September 2023 by Justin Fanning
Man these guys are AWESOME!!! Front desk manager kept me informed when I'd had a TERRIBLE day with 2 flats and needed to get back on the road fast! Then I came back another day and Sam in the service department was AMAZING in helping me plug my tire quickly, made sure to check it for any air bubbles afterwards and then got me going. These guys deserve the 5 stars I gave them! I'm in customer service and quite frankly it's a lost art nowadays but props to Sam and the boys!!
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September 2023 by Jennifer Carpenter
I came in with an appointment because I had replaced one of my tires and needed it balanced. Tommy was very helpful and they were fast and professional. This is my first time at a Mavis but they will be my new tire shop going forward!
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September 2023 by Jodi Robinson
Made an appointment to have a tire fixed, and Tommy at the desk gave me a selection of time frames to do it. Was very courteous, and they worked me in early, did the work on time, at the quoted price, and an excellent job. Great people!
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August 2023 by Sameera T.
Great service, timely and courteous. Can count on them.
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August 2023 by Jose Ricardo C.
Quick in and out after a surprise flat tire :( I was lucky they were not super busy. Will recommend.
