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February 2024 by Jawad Hussain
These people are on a another level of a SCAM ARTIST, they tricked my dad into buying a phone without telling him that his phone bill plan is going to change when they lied to my dad saying his monthly phone bills is not going to go up and wasn’t going to change, but now we’re paying $80 a month on our phone bill. These scammer are money hungry as hell!!!!!! I do not recommend coming here at all!!!!!!
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December 2023 by Steephanie Carrasco
Nice place to go They have free phone Samsung and IPhone they actually gift free assesories nice promos i really recommend this place ☺️?
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December 2023 by Sherri Hobbs
I brought devices here and paid my bill. Now my phone is off , and I had the same problems with the number below this one, they never recovered my service and when I asked for the service to be completely turned off I was told they couldn't .
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November 2023 by Jewel
Super polite and helpful. They helped me get set up and on my way very quickly.
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September 2023 by David Sieger
I entered the store on 8/21 to take advantage of the iPhone 11 port-in promotion. I wanted to port my Boost mobile number to Metro. When I provided the two female associates with my Boost number, I was told I could not port it because it was a T-Mobile number. I showed the associate my phone with the Boost signal, and they still denied the port-in.At the end of the day, these tactics are probably done to prevent a sale on a device on promotion. This is despicable and bad business practice. If you are unwilling to honor a Metro by T-mobile promotion, take that logo off and put something else cause you are doing Metro a disservice by antagonizing potential customers.
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September 2023 by Frank Aguilar
Clear and clean very nice offerts and excellent serviceStephany was so adorable and patient
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July 2023 by Adam Younger
"The unprofessionalism at this store is unreal. The two girls there definitely need to get fired or learn how to talk to customers. ASAP."I would have left it at that but I have to elaborate. Not only did the girl working there lie and charge me an unauthorized payment, she also got an attitude and then didn't even cancel the transaction/contract after I stated that I didn't want to continue. So the phone contract was live in my name and still at the store... There wasn't even a refund request submitted for the unauthorized transaction, which still hasn't been refunded. I'm on the phone filing a complaint about it, and the customer service rep is trying to sell me another phone!!! "You only have to pay $45 today..." WHAT the hell? I'm filing a complaint, not shopping. This company is super shady, especially this store!
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May 2023 by A O
Whoever was at the store today, a lady called Stephanie, waisted my time ans seemed to have no clue how to do her job. Gave her a number and account info to port in from boost mobile but she managed to write down the wrong number that came up in her screen as a Verizon number. Then she said while the number is elligible to port in, she needs a 6 digit pin number. Long story short, I realized she was trying the wrong number, cause I was adamant it's a Boost mobile number. When I corrected her, she kept negatively argumenting that without a transfer pin, she won't be able to complete the transaction. She spoke to her boss, who seemed nice and willing to help. But she ended up convincing him that without a 6 digit trasnfer pin, it won't happen. I really do not understand why she was so reluctant to port my number but I just waisted 2 hours. I will never understand store associates turning down business that comes to them on a silver plate.Update 04/03: Today, I called Boost mobile and spoke to an account rep to request a transfer pin. The rep told me that there is no such a 6 digit pin transfer pin but the 4 digit pin that I provided Stephanie in the store. But she kept arguing that it's not. At the end of the day, these tactics are probably done in oder to prevent a sale on a device on promotion. This is really despicable and really bad business practice.If you are not willing to honor a Metro by T-mobile promotion just take that logo off and put something else cause you are doing Metro a diservice by antagonizing potential customers.
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May 2023 by Ange R
The girl name Stephanie she is the best customer service
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February 2023 by Kenny Jean
Natalie, was very helpful and knowledgeable. I definitely will be coming back. Customer service was everything!!!!
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February 2023 by Jorge Verastegui
Best Customer Service In Town! ????Steefanie went beyond and far in helping me get the best phone suited for me ! ????Very Friendly , Honest & knowledgable ! ?If you need a phone for a great price , come down here !☝?
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January 2023 by Kathy Jarrett
Mohammad and everyone in the store was so helpful and patient. He helped me and took his time to be sure my problem was solved. Big ups to the whole crew!!!!
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January 2023 by Tom Shay
The young ladies there were very nice, but had no clue about how to do their job. The store had a very strange smell to it and I wasted 45min of my time to do the same thing over the phone with dialing 611.
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December 2022 by Hanna Sosebee
Stephanie was awesome helping me get my phone unlocked and getting the line switched over!!
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December 2022 by andress perez
Awesome! Great customer service.! Thanks Stephanie
