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September 2023 by Dahlys Hamilton
I have had Michael’s Custom Framing do all my artwork for the past 13 years. Tip: Get an estimate, have them print it out for you, then come back to have it done when there is a 70% off sale. I have saved a fortune with this strategy.
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June 2023 by Tyler R.
I came in close to closing time a few days ago needing a lot of thing for a last minute craft project. Alexis and Elizabeth were both very helpful in helping me find everything I needed. I was panicking knowing how late it was if I would be able to find everything. They were very patient and handled the situation very professionally. They knew exactly where everything was in the store and recommended certain products over others. I'm very grateful for them and for Michael's having all the products I needed.
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October 2022 by Aunegia G.
Man this place is terrible. I guess I shouldn't be too surprised given the reviews but sheesh. I placed a pick up order for a few things. I received confirmation and everything that my order was ready for curbside pickup. I pull up to the dedicated and follow the prompts in the link that was texted to me. I'm in no rush and my expectations are already really low so I proceed to wait for THIRTY MINUTES! Ughhh. After 30 minutes of sitting in my car I walk to the nearest cashier to let them know I've been waiting on a curbside pickup order. The lady who helped me was kind enough. We walked to the front where pickup orders would be and she asked my name. My order was not found at the front so the lady walked to the back to retrieve my items. She seemed to be genuinely apologetic and let me know that if there are any problems or I need to return anything, I could do so and that the receipt was in the bag. I'd say she handled the situation nicely.
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August 2021 by Jeanette C.
Expensive and did a terrible job. They destroyed a beautiful painting when I took it over there to be framed. NEVER AGAIN
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June 2021 by A S.
I used to work here in 2018-2019. It was the worst working experience I've ever had. Management never bothered remembering my name even after 6 months of working there. I was making $8 an hour while brand new workers, specifically a friend of mine, was making $9! After six months of employment I asked for a raise and they denied this; I quit the following day. I was not a bad employee; they rewarded me CANDY BARS for being a good employee. I do my job right for customer satisfaction and money... NOT candy. Management is very disrespectful and for this reason I'm never shopping at any Michaels ever again. Joanns is much nicer... shop at Joanns!
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December 2020 by Pamela J.
I went to the John's Creek Michael's to get a can of snow for my holiday decorations. After wondering thru the store, I eventually found an associate. Although she was walking away from me she was still in ear length of hearing me say "excuse me." She kept walking and only turned around when I repeated myself. Even then, she just looked at me and then kept walking to get the long hook they use to grab things up high. She never spoke a word until I asked about the snow. I apologized for interrupting her, and proceeded in the direction she pointed in. As much as I was dismayed, I chalked it up to her having a bad day. Sadly, I had a similar interaction with 2 other employees the next day when I returned for clear treat bags and a bow for my reef. After roaming the store looking for the floral counter, I found a young man stocking and asked about the bags. He asked another associate who then pointed toward the bins up front. Needless to say, there were no treat bags in the bins. I found another associate on the move and inquired about the bags and the bow only to be dismissed that she too treated me like I interrupted her day. She never stopped walking as I followed her to their baking section where I eventually found the bags. I inquired about the bow only to find that Michael's no longer has a floral counter. May I add that they also no longer offer anything remotely close to customer service or satisfaction. I only wonder if they are closing? I can't blame their poor attitude on the pandemic. I blame it on the management because it appears to be their norm. Sad!
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October 2020 by Michele A.
I love Michael's with a passion. So it broke my heart to see a middle-aged employee working the cash register with no mask. I can't possibly support this store if they have zero regard for customer health.
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June 2020 by Brooke B.
I used to love michaels, but now not as much. They are handling a global pandemic horribly. I saw barely any hand sanatizing stations in the store. most of the workers weren't wearing masks, and the few that were were wearing them incorrectly with there mouth, and/or nose exposed. Wearing mask in the store wasn't even encouraged by the staff. In my opinion, this is very very unprofessional for such a big corporation to do. Now that i have seen how michaels has handled a very serious global pandemic, i will be taking my business elsewhere. I DO NOT. recommend this store.
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June 2020 by Rowanda C.
With all this time indoors I finished decided to paint a table I received from my grandfather after his passing. I'm not a professional so I wanted to keep it simple. I go to this michaels quite frequently but it's mainly for paint. I do notice the shelves are not always fully stocked so there are times you may not find what your looking for. I've been coming to this location for about a year and I honestly don't think I've ever spoken with an employee other then the cashier. I don't take it personal but honestly they don't seem to talk to any customers. Overall it's good for my basic craft needs but it's not the most ideal michaels location.
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November 2019 by K O.
There is one lady in there that is so helpful. I love her. Wish I could remember her name. She has been there twice when I've gone. Well, the last time I was there someone else was there. I was looking for a certain brand marker. Her first response was did you check the app first? When I said no she reluctantly showed me the aisle and Was like here's the area it would be. And left. I can never find what I need, which is sad because I can get it off amazon but I like supporting brick and mortar stores. Customer service for the most part, is becoming a thing of the past
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June 2018 by Danielle F.
Horrible experience with an employee ! So I'm the type that always forgets to bring my coupon in the store. I decided to take a picture of the coupon so I wouldn't forget. I made 2 separate transactions and on the second one, I remembered my coupon.. of course my phone was dying. I told her I had a coupon but my phone died and she said.. oh well! I made the transaction without the coupon. I went to my car to charge my phone determined to use the coupon. I returned only for her to tell me she couldn't honor it because it was from a previous purchase(3 minutes before!) I then asked if she could return the items and I would rebuy them, and she said she would return the items and restock the items and I would have to shop for them all over again.. what a mean spirited, unprofessional, superhero she was! I asked to speak to her manager multiple times, finally I got the manager who was helpful.The manger apologized, asked her to walk away because she was smirking and rolling her eyes the entire time..she is a Very mature looking woman so I was taken back by her childish behavior. She then walked in the opposite direction that she was advised by her manager, very close to me in a physical confrontational manner..I had to advise her to heed the direction of her manager.. all for a $3 difference. My 6 year old daughter was with me and had to witness all of this as we were trying to buy crafts for a Disney cruise door decoration..I wish I had gone to Hobby Lobby.. their coupon is 40% off everyday, easy to down load to your phone and never an issue. Thanks for running customers away with your pleasant, unprofessional, non customer service type attitude. I'll never go back as long as you're there!
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June 2018 by Jeff W.
The staff here has always been helpful and friendly - especially in the framing department. As a guy who comes in for specific items or in need of lots of handholding, I feel like I get just what I need here and, at long last, have dropped my fear of going in and not knowing what the heck I'm doing.
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January 2018 by Viola S.
Every time I come to this store there is ALWAYS an issue with using competitor coupons. I am familiar with Michaels' competitor coupon policy per their website. If there was a Joann's close to me I would never go back to Michaels.
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August 2017 by Carrie W.
Ok so I've never set foot in a craft store in my life but I'm searching for cosplay items for DragonCon and I went to Michaels first. After flagging down someone for help I was dismayed to find that she showed little interest in assisting me. The store did not carry what I needed but despite my telling her what I was trying to do she was unplussed. I then went to Hobby Lobby where I found exactly what I needed. Once is definitely enough. The 2 stars are for the neatness and cleanliness of the store.
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February 2017 by Amanda W.
The custom framing is AWFUL, I wanted to frame my soft pastel piece, and they apparently have no experience with that. I have no knowledge with framing terminology but I specified that I wanted the mat to be elevated over the piece. Instead they gave me a floating math meaning that the piece was right up against the glass which is a HUGE no no for pastel pieces as it will for sure get damaged. Will definitely never come here again for custom framing, it seems that the team there is very inexperienced with framing techniques. Not to mention it was very overpriced. To get a quality custom framing job you should go to Framers Warehouse, MUCH cheaper than this
