PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for various pets, including dogs, cats, birds, fish, and small animals. Customers appreciate the wide selection of products and the convenience of online shopping with local pickup options. While many reviews highlight positive experiences with grooming services and friendly employees, there are some concerns about staff knowledge, particularly regarding fish care and the cleanliness of certain areas, like the cat and guinea pig sections. Grooming experiences vary; some customers express satisfaction with quick and efficient service, while others report longer wait times than expected. The grooming salon is noted for its efficient service, with some pets being groomed in as little as two hours. However, there are mentions of understaffing and customer service issues that need improvement. Overall, PetSmart provides a good shopping experience with a solid variety of products and services, but there are areas for enhancement, especially in staff training and communication.
Adopted Harvey Dent from an organization at this petsmart and he is absolutely perfect!!!!!
February 2024
We recently took our old english sheep dog to Johns creek Petsmart for grooming. We are very happy and satisfied with the service.Armando our groomer, did a excellent job grooming my 80 lb furry friend.He was extremily patient inspite of our dog's toilet mishap and did an outstanding job.Thank you Armando!
January 2024
I really appreciate atoms help today! He had amazing customer service and knowledge ?
