-
September 2023 by Darcy Rutledge
I am very happy with how my corgi was groomed today for his birthday spa day! Wrigley had everything done, so it was expensive. She did a great job though.
-
September 2023 by Julie Pritchett West
My experience was great! I can’t believe how relaxed and happy my baby boy was when I picked him up just 2 hours later! And he looked fantastic! Now I will admit this place is very expensive, but I will most likely return because there is something to be said for being at ease when dropping off your baby to be groomed and not having to be worried sick wondering how they will treat him etc… so they get 4.5 out of 5 stars from me! Only reason I didn’t give five was because so pricey!
-
July 2023 by J T.
This review is based on the most recent customer service I received from both the receptionist and the groomer. I have been to WGB twice before to have my dog groomed. My previous visits had very friendly service and satisfactory grooming. Perhaps this is an issue with new hires, but the problems began as soon as I submitted an appointment request online. I received conflicting appointment confirmations via text and emails, a reschedule request via phone call, and ANOTHER reschedule request call 1 hour before my appointment. The new receptionist is slow, confused and ineffective at her job. She took no accountability for thrice attempting to move my appointment. Further, I was spoken to rudely by the groomer herself, who was frustrated with my grooming request and claiming that I wasn't using "proper grooming terminology" (is knowledge about grooming vocabulary a requirement of your customers?) She abruptly ended our conversation when I was mid-sentence and passed me back to the slow receptionist. I cancelled that days appointment and will never be returning.
-
July 2023 by Tiffany S.
Let me preface this and say we did not use their grooming service- this is about the store only.The shop is super cute! It has all sorts of goodies for (mostly) pups and anything and everything you'd need for them style wise- collars, leashes, harnesses, clothes, etc. We were a little surprised at the sticker cost- some of the harnesses were $109- but it seemed like the quality was very high!
-
July 2023 by Byanca Vivas
The staff is courteous and do a great job grooming my dogs. Samantha doesn't leave stressed at all after her groomings.
-
July 2023 by Yvonne Connor
We got our Whoodle (Wheaten/poodle mix) groomed here with Cathy. She did a great job and followed what we requested for her cut. Also, my dogs like the baked goods and rawhide-alternative options this store has.
-
July 2023 by Quiana Culbreath
We love Woof Gang and this location has been so good to us. We trust our Havanese Minnie with them. Kathy is a wonderful groomer. She always nails the exact look I ask for. She asks so many questions to ensure she knows the vision for our dog. Minnie is a mostly white dog and her hair looks whitest and brightest after seeing the Woof Gang crew. I recommend them and Kathy specifically for your grooming needs! Thank you Woof Gang Suwanee.
-
July 2023 by Imani Mclaurin
Thanks for giving my baby a haircut! He’s all tuckered out now! I know it was a lot of excitement for him, thank you for being gentle with him!
-
July 2023 by Celine M
I have brought my dog here twice and both times it has been amazing to say the least. My dog is a little wild since he is still a puppy and they still manage to always do a wonderful job! Will definitely keep coming back and our groomer is great and always asks if everything is good! Thank you guys so much!
-
July 2023 by Jackie Tchang
My fur baby first time here and it was a great experience. There was a meet and greet with the groomer which put me at ease especially when it's the first time. The store is so cute with many treats for her. Will definitely come back and refer!
-
June 2023 by R Winters
Made appointment 2-weeks ago. Showed up the day of, they said I didn’t have an appointment. Very frustrating when you try to support local businesses and they attempt to make the issue your fault. If you want a reliable groomer for your pets, this is NOT it.
-
June 2023 by Tamaira Kaster
I scheduled an appointment for my 10lbs Westiepoo who does not have curly hair or a double coat. When I spoke with the groomer “on duty” I had a 10-12 minute conversation about my 2 year old dogs groom. I explained and expressed we have never done a full groom and after talking about length, shape of the face and leaving a bit of a skirt and not to shave or cut to short. Stating “I really like her coat she is brushed and has no knots” she just needed a clean up and shape NOT A SHAVE! The did a straight up PUPPY CUT! What!?! I know quite a bit about dogs and some about grooming and all this “groomer” did is a straight up puppy cut. I’m in shock really especially due to the detailed instructions and conversation we had prior. I also take issue being charged for a 20lb doodle when my dog is 10lbs with NO DOUBLE COAT AND NON CURL FUR. I was overcharged and incorrectly charged and my dogs groom is a total mess. I paid with tip because they insist you pay first then they go get your dog. I will NEVER get my dog groomed here again.I added photos first two after cut other two before.
-
May 2023 by Frances Crusoe
Easy scheduling. Very friendly staff. My dog gets very anxious in new surroundings but the groomer took great care of her and she looked amazing after her service. Will certainly be back!
-
May 2023 by L Lewis
DO NOT GO HERE! I REPEAT DO NOT GO HERE!!This grooming company should be shut down, during the grooming process, my dog's tail was cut and he’s currently bleeding!!! Instead of taking ownership of their mistake, the staff seemed defensive and unwilling to admit fault. I can’t stress enough how upset I am with this, please don’t subject your pet to this abuse.Update:Since the owner Hien C Ta, wants to bully people online by using my sisters full name, I felt it necessary to respond. This is not a fake account, I am a real person and Boston is also my dog. What’s sad about this is nobody is holding themselves accountable. Instead, you are spending your time calling people liars. I will not be silenced and I will let people know that your team cuts dogs tails and then blames it on the owner.
-
May 2023 by Tereza Kanska
Out of all of the dog grooming places I’ve taken my Pomeranian to throughout the years, I love bringing my dog here for a bath and haircut! Selamawit is such a great groomer and has always given my dog the perfect haircut. Very professional, sweet and can definitely tell she has experience. She makes my dog look like a teddy bear it’s unbelievable. My dog is also super comfortable around her and isn’t afraid of coming here, which has been a problem in the past with other groomers I’ve taken him too. Overall, the staff at Wolf Gang Bakery & Grooming in Suwanee is very nice and caring towards their customers! I recommend this place 100%!
