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November 2018 by Morgan C.
Terrible store. You purchase a new $1000 phone and they just toss it in the bag and expect you to do everything. 0 customer service. For the type of service they provide, you might as well order online. Not sure why they get paid a commission when they only act as a cashier.
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March 2018 by Karen R.
I gave them 1 star because you have to do that in order to post a review. If possible I would give them zero stars. The WORST customer service I've ever encountered. No one here with any problem solving skills; rather they just pass the buck and tell you to call customer service. Wait; WHAT?! I thought that's what you were! The manager is worse than anyone... just a glorified door greeter. Pathetic service. Unfortunately there's not any better choices for phone service in our area.
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November 2017 by Katie D.
SO my son went to verizon to return a phone we purchased on contract within the 14 day return guidelines, they refused to return the phone and supposedly fixed it. The phone has sense become completely useless and we had to switch back to an old phone and VERIZON refuses to let us out of the contract even though we tried to return it in the 14 day window to begin with...#verizondoesnotcareaboutcustomers #verizontakesadvantageofyouthenitsallyourfault #filingformalcomplaintwithconsumerservices #verizondoesnothonorthierendofthecontract #14dayreturnguaraneteemyass
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January 2017 by Tracy P.
Easily a 6-star location. Exceptional attitude and knowledgeable service. I stop in about 4 times a year to buy something or to figure out what happened to my iPhone settings. The Team assesses my situation and fixes my phone very fast. They often teach me what button I pressed to mess it up. They also know their products and I can purchase the right product and be on my way in a few minutes. The product sale always comes with some good tips on operating it as well. I would never choose any other mobile carrier.
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September 2016 by Cindy K.
I live in Cairo Georgia but work in Tallahassee Florida. My favorite Verizon store is in Thomasville Georgia. They are so kind and helpful. They had a Fitbit on sale and I calked and they held it for me. They have plenty of workers so you do not have to wait. If you want great service, use this store.
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April 2013 by Leacy H.
I called here inquiring about switching from my iPhone to a new device and the guy on the phone talked to me like I was stupid. Said I couldn't change my phone just because I was "tired" of my old one. I don't appreciate being talked to like this. THIS IS HOW YOU LOSE CUSTOMERS. This place stinks.
