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July 2025 by Yolanda Hixson
KUDOS BRANDI, Yesterday I watched Brandi handle an outrageous lady about a coupon that she had that wasn’t connected to the number she gave!! The customer stated she received the coupon at the pharmacy, Brandi offered to go to pharmacy to see what number she gave there, the lady then became unhinged she got louder and louder. Brandi continued to speak to her trying to rectify the situation, but the more Brandi tried to explain the situation the more irate the customer became. After all the hell she raised, she then tried to become the victim and started crying!! BRANDI still maintained her composure and still ended up at the pharmacy trying to rectify the situation!! BRANDI YOU GAVE EXCEPTIONAL CUSTOMER SERVICE!! CVS has a gem in you! I appreciate your professionalism!
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June 2025 by Kyiah Faulkner
The customer service is great! I had to come leave an review about the store and your staff member, Brandi! I typically don’t come in there as often but recently i had to and just say, my day was going horribly wrong already. Brandi was so patient and quick on her feet with not only me but with what i was looking for as well, i just had to ask her what her name was because of her spectacular performance! Keep up the great work and kindness cvs, and thank you again Brandi!
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May 2025 by Quinesha Moss
Store 04556 hands down is one of the best CVS I have been in. Co workers are friendly and always available to help and always help you to save money
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May 2025 by Demetrieus Williams sr
I recently had the pleasure of working with Brandi, and I must say, the level of service was truly exceptional! I was having trouble finding a specific item, and Brandi patiently guided me through the store, offering helpful suggestions along the way. Her problem-solving skills were impressive, and she went above and beyond to ensure I found exactly what I needed. Brandi's friendly demeanor and willingness to assist made the entire shopping experience a pleasure. I highly recommend Brandi to anyone looking for top-notch assistance. Thanks to her, I saved time and left the store feeling satisfied. Thank you again, Brandi, for the outstanding support!
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May 2025 by Carolyn Ferrell
CVS store #109 gives the best customer service!!
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February 2025 by Bobby Boyd
They have a polite and courtesy staff.
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December 2024 by Terry Johnson
No employee at register had to checkout at pharmacy, poor way to run a business
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December 2024 by Kimberly Carter
The gentleman at the drive-thru window was very rude to the customers and said there on lunch break and they'll get to us when it's time to come back on duty not nice to treat your customers like that cvs Thomson
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June 2024 by Mary Eash
The staff are pretty friendly and usually have rxs ready when needed.
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May 2024 by Roger Southard
I arrived at CVS pharmacy Thomson at 4:56 pm after getting off work at 4:30 at fort Eisenhower. As I walked up to the pharmacy counter on Sunday afternoon the entire pharmacy staff immediately told me they were closed and the last man in line ahead of me was the last customer.
I have been on both sides of the counter. It sucks but I also have to work on Sundays. But that's no excuse to refuse to serve a customer. I wouldn't treat my customers like that. What if the medication I needed to pick up was a critical life dependent medication? What if I had made a special trip to the pharmacy from Lincolnton where I live to pick up medication and that's a 20 mile trip one way? I would be much more perturbed. I understand people want to go home. I understand that businesses require people to clock out at a certain time. However, when you are THE ONLY pharmacy in the area that accepts my insurance and you are in a service industry you should treat your customers better than what I experienced today. I'm very disappointed with how I was treated by the staff at CVS in Thomson. They made me feel like they don't give a #&€£ about me, my health, or my business.
I will also be writing a review on the CVS website as well. My meds were already filled, all I had to do is pick them up and pay for them. Are the staff that poorly paid and managed that they're allowed to treat customers in this way? Is the management that strict about closing time that it's ok to close 3-4 minutes early and run off anyone who walks up during those 3-3 minutes? And yes I understand, I have worked in other businesses and have been that guy trying to close after a long day and a customer came up last minute. And yes I took care of them, I didn't run them off like CVS did to me.
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May 2024 by Thomas Perkins
Extremely helpful when being checked out and assistance with pictures.
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May 2024 by Jr Algier
Found what I was looking for and also got my shingles shot while I was there and it took no time. God Bless
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April 2024 by SD Vonne
I know that most times people write reviews when they have a not so pleasant experience. However, I believe that great customer service should be acknowledged just as much. This afternoon, I went to the drive thru for the second time. I just recently moved to the area and thus far both encounters were amazing. Firstly I want to send a shout out to a wonderful lady that served me at the window in the morning just yesterday. However, I do not wish to overshadow the amazing kindness and humanity extended to me today by both the Doctor and Pharmacist on duty today, Cadrill. I was having severe allergic reactions due to the pollen in the air. I asked her to recommend something over the counter and she consulted with the Dr on duty. However, Cadrill proceeded to offer me a bottle of water which immediately aided in easing the excessive coughing I was experiencing. I just had to write and thank them both for exhibiting such consideration for my dilemma. Keep up the good work!
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February 2024 by Virginia Milton
Friendly people & atmosphere. I've been using CVS for year's and I'll continue because of the amazing service!
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December 2023 by Nickey Roach
I unfortunately had to stop using Walmart pharmacy and was forced to use CVS pharmacy because of my insurance. I went to the pharmacy last night to conduct a transfer from Walmart to CVS they took all my information and the pharmacist said they would get it tomorrow and I would receive a text when my prescription was ready. Well tomorrow is here and I didn't receive a message so I called and the lady states no we don't have a prescription for you so I told her it was a transfer from Walmart. She we got your profile. She wanted to tell me they would have to do it tomorrow again and because I became upset because of their error you slam the phone up in my face. I will be there to speak with a manager tomorrow. You don't hang-up because yall dropped the ball. I wasn't rude to her. I just can't understand why I got to tell you who was on hand last night. Very bad service. Yall deserve a big fat Zero!!!
