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April 2024 by Beth Williford
I have to say in all my years of eating Krystal burgers this was the worse. Only two employees working. One didn't want to be there and the other one was one her phone and talking loud the whole time we were there. Waited at least fifteen minutes to get cold, hard bun burgers that never should have been served. Will not be visiting this location again. Highly disappointed ?
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April 2024 by Rory Mellinger
Ordered three Krystals. Horrible. Undercooked and a soggy mess. Was driving through on I-20. Ate one, then looked at others. The same, undercooked and soggy. Threw them away. My guess is their meat supplier is adding extra water to the frozen patties to increase profits and the kid cooks aren't adjusting to the time needed to remove the water. Just doing what they've been trained to do.
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April 2024 by Ellie Thompson
Great customer service, and clean. The food was fresh and good.Wheelchair accessibility: I always notice since I have a handicap adult child.
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April 2024 by Richard Vaughan
After ordering the cashier asked if it was all for me, then gave me a disgusted look, and said "damn" and tossed me my food
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April 2024 by Joseph Davis
Burger Trash Undercooked, Service nice, in west baba fuxx, just go to some place else, it Krystal not white castle remember that, not the same.
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April 2024 by Cassandra Ybarra
Pricing wasnt correct. They didn't seem like they cared.
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March 2024 by Season Burdette
The internet said they stayed open until 12am and it was 11:16pm when we arrived to place and order, all the lights were out but I saw a man walking around so I ? he answers and I asking if he was open he said no we close at 11pm I said ok buy the website says midnight. Oddly enough though, when I said that he ask me what time it was like he did know? Honestly upset I wanted some Krystal burgers ??Parking: The place sucked
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March 2024 by Robert Lacy
Love the burgers and chicken sand.and the fries are so good.
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March 2024 by Nathan Pirkle
They were really nice and the food was great.No Krystals farther north.
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March 2024 by Drew Smith
I love Krystal. It's so bad for you, but it's so tasty. The food was excellent and the service was
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March 2024 by Fred Brown
Their motto is supposed to be "Fresh, Hot, Small, Square" but I haven't seen a fresh burger from this location in the three oportunities I have given them. Fries are still good, apple pies are great but the last three times that i ordered a meal from this Krystal's, the bread sticking up out of the box has been very stail, dry and hard and the edges of the meat are dried out as well (see pictures). Just as if it has been on a warmer for about an hour or two, waiting to be sold. Definitely not fresh. I have made complaints about this problem to the local store but nothing seems to change. I have also contacted their corporate office a couple of time and the corporate office totally ignored me. No phone call, no email or letter and apparently no concern. Very unprofessional company.
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February 2024 by Noah O
Drive through attendant was mumbling under their breath that thay would never pay that much for food this nasty ... not a great vibe while they were making my food ...
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February 2024 by Brandon Bowman
If there was a 0 rating I would leave it, the Krystal's restaurant in Thompson GA just outside of Augusta I believe on Washington Street, who ever owns it needs to visit McDonald's across the street and see how a well oiled machine works, I hate McDonald's but will choose that over your establishment even though I love Krystal's. While 3 of your employees made perfect eye contact with me the guy cooking at least 4 times, didn't alert anyone I was there and another lady there made eye contact with me multiple times and another one out of view cussing and slamming something I tell you was a real treat to run into. This location is a perfect example of why folks get replaced with computers. You need to fire a couple and invest in a lobby kiosk, and for the one pissing and moaning about how little they get paid, they are making what I believe is equivalent to the service I received
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January 2024 by Thomas Dickson
Always make sure i get my krystal fix when visiting family in georgia. Staff was prompt and professional and asked how my krystals were when i was leaving.
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January 2024 by Kyle Stewart
9:30 am, doors locked, nobody in sight.
