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December 2023 by AJ Phillips
This branch just flat out sucks. I miss the Adel branch. You can never get anyone on the phone. I've been on the phone for over 30 minutes trying to get ahold of someone there, and nobody ever answers. The ATM rarely ever works. The deposit feature never works. I have to drive 30 minutes out of my way, each way, to get to the branch, only to find the ATM not working. Few times I've gone into the bank, (when I managed to catch them before they closed) the people were very rude. Bring the Adel branch back. The people were friendly, prompt, and did their job. Will be switching banks. Do not advise.
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December 2023 by Brenda Taylor
I guess ok not my bank don't know
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September 2023 by Diamond Taylor
Will be changing banks soon.cause I always cash my check there with no problem now they got my check on hold for 7 days like lady I need my money
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July 2023 by haddar cheema
they only had one banker and they told me to come back with an appointment. Truist needs to most definitely step there game up with this location.
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June 2023 by Elisa Wright
Why is there only 1 person working the teller when there is a line out the door?!? All the reviews say long wait, why hasn't management done something g about that? This is rediculous!
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February 2023 by LarryB. Jr.
We were lied to by Luis. We were told that we needed to have our SSN cards to open a personal account. Which has never happened before at any bank. But we were able to open an account at the Douglas branch without them.
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October 2022 by Bryant Hill
Always helpful. They go above and beyond. Very nice. Convenient. We love banking here. Bianca is the best.
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October 2022 by Evan G
Is less than one star possible? Avoid this branch! They make you feel like you’re annoying to them and they don’t have time for you.
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October 2022 by M A
Switching soon. Tired of this bank. I’ve tried to make it work but they don’t care about you and that’s fine I’ll find a bank that does. :)
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September 2022 by Bettie R Johnson
I walked in and open an shared account with my husband!!!
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July 2022 by Jeff & Tiff K
Banker at this location is super rude! Avoid Eric at all costs if you want to continue to have a great day! I'll be driving to the Truest in Sylvester for future transactions, thanks Eric!
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June 2022 by Bert Barry
The worst bank that I have ever used in the past 50 years seems the staff is not qualified or everyone on payroll is in training one year and nothing but excuses
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June 2022 by Miguel Alvarez
Never pick up the phone and when they do they hang up
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April 2022 by Mary Crawford
Truist shouldn’t even be considered a bank at this point. 3pm on a Tuesday and they’re too “short staffed” to be open inside, so the drive thru is crazy. They also won’t give quarters, because they “don’t have any”????? It’s my money and I should be able to get it in the currency I NEED. Ridiculous, will be moving banks next week.
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April 2022 by Brent Baldree
Nice login page / website, but that 30 minute que to talk to someone on the phone is rough.
