Direct Connect Cargo is highly praised for its excellent customer service, quality products, and reliable delivery. Customers appreciate the professionalism and friendliness of the staff, including Jay, Caryl, Alex, and Jair, who are always quick to respond and patient with questions. The company is known for its clear communication, often going above and beyond to ensure customer needs are met, whether by providing detailed information, making adjustments to pickup dates, or overnighting parts when issues arise. The trailers, including cargo and enclosed models, are consistently described as well-made, with craftsmanship that exceeds expectations. Many customers have found the process smooth and stress-free, from initial research to final pickup, and have expressed confidence in the company's ability to deliver on time and as ordered. Several buyers have returned for additional trailers, indicating strong satisfaction and trust in the business. Overall, Direct Connect Cargo is recognized for its dedication to customer satisfaction, quality trailers, and dependable service, making it a preferred choice for trailer purchases and deliveries.
