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November 2022 by Susan Harris
Alex Andrews is an asset to this office! He has gotten out into the community to meet local, small businesses and to offer services. He has a heart for the community and takes every opportunity to help meet local businesses financial needs! He is personal, yet professional and well-versed in all of First Citizen’s programs/packages. If you are a small business owner, be sure to stop by to meet Alex and discuss how First Citizen’s can help meet your needs!!
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November 2022 by Brooke Terilli
I opened a business account with First Citizens and am very grateful for Alex Andrews and his help with setting everything up. He is very knowledgeable of his products and services and was able to help me make the best decisions for me and my business, carefully explaining all of my options. The staff in the bank have been very pleasant and friendly anytime I walk in the door. Glad to have this bank in the community!
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November 2022 by Melissa Holcomb
I became a First Citizens customer a year or so ago, and I have been very pleased with the bank products offered, as well as the great customer service. Alex Andrews is my banker, and has gone above and beyond for me a couple of times. I highly recommend Alex and First Citizens Toccoa.
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November 2022 by Richard Power
First citizens and it’s whole staff have been so helpful and kind through the process of working with them! The service and focus they provided to my wife and I have been top notch, and we can’t say enough about how thankful we are for Alex and all the work and effort he put in towards helping us! Excellent service all around!
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November 2022 by Melinda's Makeup Madness
I must say this bank is AMAZING!! Alex Andrews (manager) & Kimberly recently helped me with a loan to purchase a car for my daughter. I sent the sale sheet in on Thursday night & Friday morning at 9:30am received an email from Kimberly asking what time i could come sign the paperwork. it was Fastastic!! When we arrived, Alex took us back and had us out the door in 20 minutes. He even helped me set up a starter account to get my daughter’s credit established. These guys are serious, friendly and there to help! No joke! I tried my credit union where my savings is and they literally took 2 weeks to answer an email. In this market, when you find a vehicle, you definitely CANNOT wait 2 weeks just to get a question answered. When we moved to Toccoa a couple of years ago people recommended FCB to me and i am so glad I listened. Everyone i talk to now, i always recommend FCB. I will be needing a vehicle for myself this next year and I already have piece of mind knowing my bank will be there for me. If you are needing a bank, loan or a mortgage or any financial needs… this is the bank you want in your corner. YOU WILL NOT BE DISAPPOINTED!
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November 2022 by Gabbie Mcfarlin
Hands down the best customer service with Alex at First Citizens in Toccoa. He was prompt and efficient. He was so helpful with all the questions I had as well!
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November 2022 by Kyle McSherry
Had a great experience setting up my business account with Alex. He made sure I knew all of the ins and outs of my account and was well informed.
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November 2022 by Jessica Bragg
Great atmosphere, service and staff. Very friendly, personable and reliable. Also very helpful and knowledgeable.
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April 2022 by matt wood
I have both my personal and business account here. A couple years ago, they asked me if I wanted to transfer over to them. And after they came through with their offer of getting my business it's own line of credit, having a very secure merchant service with NO third party adding on more fees, and a live person to talk to if and when I had to call the customer service center...my business banking is much more enjoyable. The tellers are always helpful and the local manager Kimberly has been on par with delivering any help we've needed. We're very happy with the Stephens/Toccoa location
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March 2022 by James E Scott
Been here for years. Always meet my needs. Sorry to loose Tommy Moon he did a lot to help me with all my banking needs. Tellers and staff never rude or not willing to help me with my banking needs.
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March 2022 by Melaine Allen
Alex was so helpful and went the extra mile helping me with my loan. I will definitely continue to us First citizens!
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February 2022 by theskyerow
I’ve been banking with First Citizens for over 15 years. Great people and Alex Andrews is a great guy to deal with if you’re looking for a loan!
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October 2020 by Fonda Echols
Every time I need help the staff at my bank always take care of my every need
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May 2020 by Linda Hack
Great service all the time...above and beyond. Active in the community. We love this branch.
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July 2019 by Dexter
My girlfriend has this bank and they approve everything you've paid for before they approve the deposits even if the deposit were made before the things you've paid for. They hold the deposits so that they can charge you ridiculous fees. DO NOT USE THIS BANK!!! We have asked them multiple times why they do this and they lie about it and say the deposits weren't made before the other things were charged. I've never seen a bank charge so many ridiculous fees, be so crooked and lie so much. She is moving banks. We will warn everyone about this bank. I've had Bank of America since 2010 and they have always treated me right and that's where she is going to go to. The closest one is in Seneca, but we'd rather travel to a good trustworthy bank then keep a crooked bank.
