-
September 2022 by Diana F.
Swift service and product arrived safely and as advertised. We look forward to doing business with them again.
-
August 2022 by Boom Properties
Laughable company with terrible customer service. I'll never do business with Osborne Wood again.
-
March 2022 by Caleb and Melissa Smith
We had a nightmare experience with splitting glue joints from another company (Timber Wolf) when we initially purchased the legs for our kitchen.We wished we had purchased them from Osborne in the first place! It would’ve saved us so much heartache and frustration. Thank you OWP for amazing quality and exceptional customer service!!!!
-
December 2021 by Jan Griffin Moon
It’s scary when you want to transform your formal Queen Anne dining table into a farm table. With the beautiful farm table legs from Osborne Wood Products, the task was easier than we anticipated. Questions were answered quickly, transaction was smooth, shipping was fast and they have a great follow-up. The table will be treasured for years to come. Thanks Osborne Wood!
-
November 2021 by Michael E. Fink
Highly disingenuous of Osborne Wood Products to offer products made in China on their website and in the same catalog as their own products. Even worse, they neglect to mention imported products being sold. My company will no longer be using Osborne.
-
October 2021 by Emily M.
I'm brand new to woodworking, but have some big ideas! My husband and I purchased an old house that had a lot of craftsman-style woodworking, so we're trying to match that style with everything we build. First up is a fancy bench cover for the radiator, which is going to have two legs on either end, which I bought from Osborne. There's a few places one can buy furniture legs from online, but Osborne seemed above the rest in terms of variety and ability to search. Not only was I able to sort by style, but also wood type (had to have red oak to match the rest of the wood in the house!), and even the height range I wanted the leg to be. They also offer various cuts depending on how you intend to use the leg, so I opted for them to cut a quarter of the leg out so I could use it on an existing corner. All in all, I was impressed with not only the ease of ordering, but how quick my order arrived (just a few days later, and I didn't even order expedited shipping), and the professionalism of the company. Rarely if ever can I say I have been called after an online order by a company to ensure that my order arrived safe and I was satisfied. Now let's just hope my first woodworking project turns out well!
-
August 2021 by Lynn Coto
Excellent service.. received product within a few days. Received follow-up call to ensure product arrived in good condition etc. Now that’s good customer service! We’ll be using them again in the future!
-
June 2021 by Gary Covington
Awesome customer support, great product
-
June 2021 by Cindy Murnahan Steele
This was my first build and these legs are gorgeous and stained beautifully .. thank you for the follow up phone call to make sure the product was satisfactory. great product and great customer service. Will definitely order again.
-
May 2021 by Paul
Fantastic customer service and good pricing. Shipping costs were not cheap but items arrived quickly and well packaged. Company reps even called with a status update that FedEx wouldn't deliver the package as scheduled. After delivery a day later, they called again to see if the everything arrived in good condition and if I was satisfied with product quality (it had and I was!).
-
May 2021 by Ken Beck
Purchased a pedestal base for a conference table my company is building. It shipped about 2 hours after I ordered it and arrive in Las Vegas about 4 days later. It arrive very well packages and in perfect condition. I even received a follow up call to make sure it arrive and in good condition.
-
April 2021 by Chris N Sande Rock
Inconsistent sizing of product caused several extra hours of work. Poor customer service. Didn’t seem to care that it occurred.
-
January 2021 by Charlie Blackwell
While the products sold by Osborne are of Superior design and quality, communication from their team has been a MAJOR disappointment. I’ve been in business since 1995 and recently the specialty corbel and leg company I used decided to retire. Which has forced me to look for a new specialty company. I came across OWP a couple years back and decided to use them for the first time just this week (12-23-20). I won’t use this platform to go into detail but I will tell you new customers and existing, “buyer beware”. Communication isn’t OWP’s primary attribute and as a result of their failure in this area it has resulted in loss revenue and a poor customer experience.
-
December 2020 by Gale Hood
From the beginning of my project to the end, Osborne Wood Company was amazing assisting me in designing my pedestal. With their expertise I achieved precisely the piece I envisioned! In my opinion, this company is impeccable! Their passion is quality craftsmanship and customer service focused on honoring “Our Lord”! I am truly grateful for their guidance!
-
September 2020 by Kathy Burner
My 45 year old kitchen table's slides gave out last week. We ordered a set of slides on Friday and I got them Wednesday. Thank you for getting them to me so quick, my table is repaired and ready to feed the 12 guys coming to chop our corn tomorrow.
