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December 2024 by H C
They basically stopped paying interest on a money market account even though the Fed rate is 4%. No warning or notification given. They make it hard to get your money back out of your account once you give it to them. They do not allow Zelle transfers out of their bank, only transfers in. I will never open another account with them. Do not bank here or trust them with your money!
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July 2024 by Carol Lybrand
Drive-thru service was unbelievably slow and incompetent (Mtn Indus location). Cannot recommend.
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June 2024 by sam alsobrook
I hate technology. Marcelle Williams made me hate it less by helping me with my dumb account issues.
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February 2024 by Sherrod Jones
Trash management
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February 2024 by Rod Gary
Very littered exterior of building will make you think the business has closed or moved.
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November 2023 by meme star
I would never come to this bank again. They go based off your appearance when you have a certain amount of money on a check
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July 2023 by Legacy Burgess
I waited in lobby for over an hour just to get the worst service that a bank can give from banker Jennifer Edwards. She constantly blamed me for the fraud happening on my account with no intentions on attempting to help figure it out. Definitely won’t be returning to this branch and will be closing my accounts out with Truist because this experience was unacceptable.
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May 2023 by Sha
Long wait just to close my account
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May 2023 by Faith Anso
Jennifer Edwards can help you with all your banking needs!
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September 2022 by Miki Wall
I only use the drive thru there but they are always quick and helpful. I needed a new bank bag for commercial deposits. I had only used the branch 3 times. They did not have any when I requested one on my 3rd visit, but actually remembered that I needed one and sent it out to me on my 4th visit. I like that sort of service. They make you feel like they want and appreciate your business.
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July 2022 by jamel mitchum
Horrible customer service guy name Monte said he could help me I would need to wait a hour for someone to come back off there lunch break. He not capable of helping me because he do not know how to do a wire. Bad service
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May 2022 by William Morrison
Always a problem whenever I come here.
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February 2022 by J Case
I have been a customer with Suntrust for over 20 Years. I went inside the branch and made a withdrawal from my account. As I was about to leave the branch manager walked up to me and asked for me to answer a question. She saw that I was a Police Officer and told me their policy was no weapons inside the branch. She then suggested that I leave my weapon in the glove box. I told her my job is to protect the community. I advised her I would file a complaint with Suntrust.
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December 2021 by Astute Atom
Thanks team for helping and making things right.
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July 2021 by Jamal Reid
My account shows overdraft protection and overdraft coverage off but I still managed to get 3 $38 overdraft fees. They told me Monday it would be reversed so I got my account positive and Friday they still didn’t reverse the fees. So today I closed all my accounts. These people are liars and thieves. Banking anywhere else is better than banking with liars.
