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January 2024 by Joseph Awere
The black lady there is a rude nasty piece of work!My goodness, I have never seen such unprofessionalism, she insisted I stay outside in the cold cos apparently she was tendering to a customerEntrepreneurship is not for everyone, if you cannot be courteous, polite and professional please quit whilst you are head !!I strongly recommend you rent somewhere else!!
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September 2022 by Jamal Hawkins
Best Service Ive had in Years
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December 2021 by Loni Bear
Made reservations to pick up a truck and these folks aren’t even open or answering the phone.
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December 2021 by Chalon Atkins
Made reservations to pick up a truck and these folks aren’t even open or answering the phone.
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September 2021 by Shana Cole
Employee was very rude and would barely speak to me. She told me I didn’t have a reservation for a truck at her location and brushed me away. I reserved one a week ago and got the confirmation email yesterday but she wasn’t trying to hear anything from me and said someone else got the truck. I called uhauls for 2hrs until finally a Uhaul customer service rep helped me and pulled up my reservation right away by my phone number. Told me that uhaul location, the 4hr time frame I reserved, the size truck and everything. Apologized for that lady’s horrible customer service, AND reserved a truck for me at another location. I work in customer service so as always, If you don’t like your job, find another one. No need to treat customers so poorly when they’re the reason you have a job.
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October 2020 by Deborah Smith
Quick service, knowledgeable representative and convenient location.
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September 2020 by cindy zakrzewski
Dirty and dark not a secure location. Very poor to no lighting. Vehicale discrepancy
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November 2018 by Lauren Meeks
If I could give less than 1 star, I would. This was not only the worst U-Haul experience I've ever had...it was the worst customer service experience I've ever had, PERIOD. When I arrived to pick up the truck, the office was locked, despite being well within the hours of operation. No sign indicating when they'd be back, nothing. Calls were not even forwarded to anyone - I called the office several times, and could hear it ringing inside, but no one ever picked up. FORTY FIVE MINUTES LATER, the office manager (Lorisa) showed up. I was obviously annoyed by this point, but she made no apologies, in fact blamed myself for her not being in the office - if there are no customers there, she had the right to leave anytime she wanted, she told me. She even threatened to cancel my reservation because she didn't like the fact that I was annoyed with her lack of professionalism. When I finally got the key from her and mercifully left the building, she waited a few moments until I was far away from the door....then she had the gall to come outside, yell at me, and slam the door behind her. Her exact words were "you're still missing some items for your rental; good luck getting them now!" Oh my goodness. I was so livid. This office needs to have their U-Haul license revoked and that woman needs to be fired. STAY AWAY!!
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October 2018 by M E
They don’t have many trucks to offer and are family owned. I went to get a U-haul and the woman would only address the person accompanying me so I moved on to the Stone Mountain location.
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August 2018 by Got To Be Real ENT!
They don't have many trucks to offer and are family owned. I went to get a U-haul and the woman would only address the person accompanying me so I moved on to the Stone Mountain location.
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June 2018 by denise pounds
Great service. Larisa is the best.
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November 2017 by TiQuisha Hines
Friendly staff
