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July 2025 by Renata Ellington
Very disappointing experience and drastically different from the UPS store that I normally go to. I decided to stop at this UPS store because it was in route to my destination.
The individual I interacted with was not friendly and seemed upset with me because I forgot to tape up a small package and I asked if she could tape it for me. She told me she would have to charge me for it because the package needed to be ready to go. I responded OK. She scanned the rest of my items that I was shipping back for return and just handed me a receipt. So I inquired whether I needed to pay for the one strip of tape. She responded next time you come I will charge you and turned her back. After a short pause I responded thank you and have a good day. I will not be returning back to this UPS store. It was a simple question that did not require the type of response that she provided. And, I was willing to pay for the strip of tape to seal the package. Again, very disappointing experience and extremely different from experiences I’ve had at other UPS stores.
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July 2025 by Riley Greene
Staff was friendly and very helpful. I have never had issues with a package arriving at its destination. The line moves a lot faster than other places. USPS I’m looking at you.
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June 2025 by Gwendolyn Myles-Chisholm
Went in for notary service. The woman who assisted us was AMAZING! She made the process seamless. So grateful for her professionalism.
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June 2025 by Zandavious Whatley
CHARGE 7 For email TOTAL RIP OFF WILL NEVER RETURN. Why would a customer return after being charged in such way
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June 2025 by Mitch Frohman
I am all about a small business able to make money but it is Highway robbery when you charge somebody six dollars to print up a UPS label from their email for $6 and then also charge $.39 for the paper to print out why not be more reasonable maybe charge a $1 to email it and then charge me $.39 but for somebody to go back to a computer and push print that is crazy now I realize all the reviews I see about this particular location on Next-Door and other social media platforms are so bad.As an owner you should be ashamed of yourself stealing from your customers that are trying to help you as a small business, we all should just take our business elsewhere. I was leaving they were charging a customer $3.00 to tape up her box up if you want to be nickel and dime this UPS store is the place for it I also forgot to add even their employees think it’s crazy what you charge
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June 2025 by Sharri Murchison
I had a very disappointing experience at this UPS location. I brought in a package to return to Amazon and asked the older gentleman at the counter to print a return label for me. As I was in the process of emailing the label to the address he requested, he prematurely scanned the old label that was already on the package and handed it off to the UPS driver.
I informed him that I had just sent the correct return label, but by then it was too late—he had already sent the package using the wrong label. When I pointed this out, his response was simply, “Oh well, it’s gone now. Nothing I can do. Next customer.”
I was absolutely floored by the lack of accountability and customer care. Not only did he ignore the clear instructions I had just given, but he dismissed the situation entirely without even attempting to offer a solution or apology. I left the store completely livid and deeply disappointed by the level of service and professionalism.
Mistakes happen, but the indifference shown in handling this one is unacceptable.
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June 2025 by Wilson
$3 charge just to add a piece of tape for an Amazon return? Lol horrible
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June 2025 by Heather Q
Need a passport photo? GO HERE!!!!
It’s taken me three days and 5 different methods to get my passport photo to be done right and accepted online. The gentleman at UPS was AWESOME. CVS, Walgreens, and FedEx all failed me. Iphone and android phone both failed me. But UPS? Quick. Easy. Perfect.
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June 2025 by RC
Rude elderly woman locked the door on me at 7:00 on the dot after I clearly rushed to make closing time.
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June 2025 by S
Not helpful, not friendly, charge for every minuscule thing, no real customer service in my opinion and majority of you ant this location are older. You should know the basics of customer service. Never an easy interaction here.
Also, I just went to stone mtn ups store they charged me $1.35 to print a label. How is it that yall are charging $6.00!?!
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May 2025 by V Aluri
Always wonderful swift service, really appreciate the people who work here.
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April 2025 by Chazzyn Singleton
On March 13, 2025, at approximately 1:00 PM, I used the self-service printing station at your store. From the beginning of my session, the machine was malfunctioning, requiring several attempts for my card to be read. I ultimately printed 25 pages and used the machine for less than eight minutes. Per posted rates, I should have been charged $3.50 for the first eight minutes of computer use and $0.45 per page printed, totaling $14.75.
However, I was charged $27.11 — nearly double the appropriate amount. This overcharge appears to be due to the machine logging several failed print jobs, which I was charged for despite the fact that they did not produce any pages. In addition, the computer automatically logged me out before issuing a receipt. When I informed the store clerks, they stated they could not provide a receipt because the printingsystem is operated by a third-party vendor and not directly managed by UPS. They also contradicted themselves by suggesting that I either exceeded my allotted time (despite being logged out) or was charged additional time without being notified.
This situation is unacceptable. I was denied an on-site resolution, denied a refund, and denied access to basic documentation (a receipt) for a transaction involving a malfunctioning machine. It is a deceptive and unfair business practice to operate a system that accepts customer payments without providing a reliable method for customers to verify charges — especially when errors occur.
I have since filed a dispute with my bank for the overcharge. Additionally, I intend to file formal complaints with the Better Business Bureau, the Georgia Attorney General’s Consumer Protection Division, and the Federal Trade Commission.
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March 2025 by Heiress B
Rupel the young Afro American girl may be having a bad day but that's not an excuse to take it out on a customer . She did not greet me with a friendly or basic hello and seemed to have an attitude. Once she noticed what I was shipping she automatically gave me incorrect information. She said I had to ship each of my clothing item in a seperate box. That is not correct because I received all the items together in the same order and processed my return on the same ticket through the merchant website. I prepaid for all items to be shipped together. Items can be shipped together but have to have its own original plastic packaging (which I did ) and place in bag or box. She then tells me I have to buy 4 seperate boxes and ship individually back to merchant. I said all items came from the same order. She then asked if the website allowed me to process the clothing all together. I said Yes ! That should have been her first question. A better script would be ....I see that you have (brand) did their website allow you to return them all together. Just FYI If you purchased these in a different orders they will have to be shipped separately. I wasn't rude to her when correcting her but yet she mumbles something under her breath. That is very rude !
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January 2025 by Jen Evans
I have been coming to this UPS for years and I aways receive excellent service. The staff is friendly and Will is my absolute favorite!
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January 2025 by Jasmine R.
Unacceptable and disappointing support:
I come to this location often for mail runs for my job. I decided to make a personal return (Amazon) last week while out. An older woman was at the counter and was given (2) items. (1) A high dollar Jewlery item which required packaging
(that I paid for) and the other that did not require packaging. I didn't realize until a few days after checking my refund status and receipt that the clerk did not scan the QR code that I provided her for the Jewlery. As I returned to advise, assuming the packaged item would still be there w/o a return label because it was never scanned. I was told there was nothing that could be done on their end. I asked could camera footage be reviewed to confirm the item(s) were handed to the clerk and I was told no (??). I was then told after a customer makes a transaction w/ them and leave the store there is typically nothing that could be done. I then reiterated that I had a receipt for the packaging that I was charged and provided the clerk with (2) separate items and was told I could just provide the QR code, and they could scan it, but as I pulled it up to be scanned, the manager then retracts the support and states they could not scan the code and to contact Amazon.
This gives me reason to believe they are ok with error and theft. Understandably mistakes happen, but if I'm providing a solution, something as simple as reviewing footage from a couple days prior I don't see why that would be a problem. There is nothing that Amazon can do without receiving the actual returned item, which UPS knows.
