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February 2024 by Joy L. Thornton
Have shopped here for years! Never disappointed.
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September 2023 by Melissa Wilson
Every time we’ve ever gone to Hank’s they are super helpful! We recently purchased a runner rug for our kitchen through Lola Pate, which is part of Hank’s. Payton was great! I ended up special ordering one since I needed a specific size. She took the time to listen and offer advice as to what we could do. Not every manufacturer offers different size runners. The whole process was amazing!!! Service like no other. We love the quality and beauty of our new rug!!! Will always go back to see Payton/Hank’s for future flooring and rugs.
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August 2023 by Phil & Sherry Lowe
Quality products at low prices. Have purchased carpet and LVP from them and have been very pleased. The staff is very kind and helpful. Great local Mom n Pop flooring store to get what you are looking for at low prices. Highly recommend.
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August 2023 by James Bender
Hanks carpet is the best place to find local products sold by honest people at great pricing
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May 2023 by Ashley W.
Dan was great to work with at Hanks and was very helpful with picking out affordable flooring for our estate remodel project. However, the contractor sent out (Giovanni) was the opposite. He did not meet his deadlines, was dishonest and left extra work for us to complete. We also had to scrub scuffs off of freshly painted walls in eveey room and scrap floor glue off of the newly installed vinyl floors...it was tracked throughout the house during the install. I would recommend requesting not to have him sent out.
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April 2023 by Gail Shefchik
Love Hanks! He is so nice and went out of his way to help me when a room in my house needed new carpet and I wasn't able to drive to pick out my carpet. He was able to arrange for me to view samples from my home. Amazing place and toom looks wonderful.Thank you!!
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March 2023 by Noel Michael
This place is awesome! We worked with Dan to get our flooring. He has so wonderful to work with and the price for the floors we got were awesome. He made sure we got a good deal, and got our floors in on time. We did a second order with him yesterday and the floors were installed the next day! The guys that came to the house to install both times have been super professional and nice. We can’t be happier with our floors, they look so so good! Thanks Dan, you’re the best!!
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January 2023 by Linda D.
I needed an area rug for our bedroom. I had looked at several of the places in Dalton and couldn't find one to my liking. We looked at several rugs at Hank's. Payton was a big help and we found one that worked perfectly at a reasonable price. In less than 30 minutes we had our rug and pad loaded and were on our way home.
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January 2023 by Cleve W.
I am very surprised these people are even in business. You can't blow off customers and expect to have people beg to be noticed and given attention to pay you money.Inexcusable poor and unprofessional service and sales.Unimpressive and not up to date products. just plain poor management....And what the hell do the heads of dead animals on the TV commercials have to do with sales and service? I'd buy out of the back.of a truck before going to these people ever again. Get a clue
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November 2022 by connie bujnowski
We just can't say enough good about Hank's Carpet and Flooring!! From the greeting received by Hank, Selecting the Flooring which is awsome !! It's called Alexendria and the wood has such beautiful variations it's captivating! The Contractors that represent Hank's are EXCELLENT!! We received our 48 boxes of flooring on Friday, the young man delivering was so professional and pleasant and worked with great care unloading those heavy boxes!! on Monday the Installer Crew arrived and were absolutely AWSOME!! Jose and his Team are so AMAZING! His Leadership is wonderful! Jose, David and Mario are Pleasant, Professional, Respectful, and Very Gifted in the Skill of Carpentry and Flooring Installation! I enjoyed their presence in our home, and we even broke bread together. I prepared food for them by my own will (it was great to feel comfortable staying in our home, while they worked) to my surprise they did the dishes after lunch!! Should we ever have need for flooring again we will be at Hank's and requesting Jose and his team.The office staff at Hank's are awsome ! they always answer questions and give direction on questions...Many Thanks Hank for a SUPERB AND EXCELLENT BUSINESS!I have attached pictures of the work in progress, our carpet was 18 years old, we had been saving for the day to have these beautiful floors installed! The quality and price was just RIGHT!You will notice the details are perfect: Door Thresholds, Caulking, Trim, Neat and methodical manner of working! Always cleaning up after the days work!
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November 2022 by Nikole Ooten
Very friendly, helpful staff. They offer an array of pricing on all their flooring, from very large area rugs to carpets, and hardwood flooring. We picked the flooring we were wanting, paid for it, drove around to the side door and they loaded up our truck!
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June 2022 by ingrid Marie Halvorsen
My home inspector and another friend suggested Hanks carpets when I asked them for suggestions on flooring. Hanks had what I wanted, measured perfectly, and my flooring was installed this morning. It is beautiful. Thank you Dan, Amy, and another wonderful gentleman for doing a great job with installation today.
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April 2022 by JoeandSteph Massingill
Stone was so helpful and patient in assisting us with selection and ordering of our hardwood floors. Great communication, great products, great customer service - thank you!
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April 2022 by S. Cupp
Wasn't impressed. The variety was ok. Went to find vinyl flooring for basement. They carry a lot of gray colors, I was looking for a more traditional color to be consistent to the upstairs colors of my home. Also disappointed that most of the flooring is made in China. The gentleman that helped us was knowledgeable and patient. Pricing was typical to most stores even Lowe's or Depot. They worked a little with us since we were buying over 2000 sq ft. Would recommend checking it out.
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February 2022 by Charles Hixson
They have great prices and even found me a carpet layer when the one I originally hired failed to show up.