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February 2024 by IAMCJ
Run from this place trust me. I rented a nice van on 2/9/24. All was good. When I returned it I was charged a late return fee. Uhaul gives you several hours for free no matter what time u put on the contract. Then some smelly bum they have working there under the table charged me an extra day. Budget customer service said how can he do that it has to be a least 24 hours. They 800 number customer service guy gave me 2 refunds. Then he said u hit something the top of van is dented and the light is cracked. I don't know what scam this place us up to but I am a fighter. Let's go. I ain't damage nothing. I watch Judge Judy. No pictures, time stamped, no case. Don't use this location. Please!!
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July 2023 by Mike Gold
Me. Henderson says he only work on the weekends. Cool guy, they closed shop at 5pm and we pulled up at 5:03pm and he stayed open for us to get a budget truck. We appreciate him, he got us in and out
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June 2022 by jeanette grier
I made a reservation SEVERAL weeks in advance and they call 15 minutes before all the other rental companies close on a Sunday before a national holiday to say they don't have any trucks available the day before I'm supposedto leave. Based on all the reviews don't waste your time even trying to rent from them. Put them out of business since it doesn't seem like they want to do business any way. Zero stars plus 2 middle fingers!!!!
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May 2022 by Diahann Ayer
I made a reservation 1 week ago for a truck for 12 pm today, 5/1/2022. At 11:10 am, I receive a phone call that the truck I reserved wasn't available because "the girl didn't return the truck". He was doing me a favor by coming in early to let me know. Allegedly, corporate knew he didn't have the truck I reserved or any truck for that matter, when I made the reservation. Thought this experience would be a little bit better than their competitors, but I guess not.
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March 2021 by joackim olepere
Lady was nice, great job keep it up
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October 2020 by Al Brown
Awful customer service
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August 2020 by nurse davis
The place was open from 12pm-1pm. It was the second time I arrived and they were busy working on personal cars or just uninterested in renting a truck. They had the nerve to cancel my reservation twice due to Covid -19 ,and then charged me a $75 no show fee twice. I wish they would take a professional business program to teach them about their craft.
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July 2020 by Leroy Smith Jr
Don’t I repeat don’t use this store I made an appointment for a truck when I got there they only had one truck and it wasn’t the one I had made the appointment for. They told me they can’t help me. Come 5 days later I saw a no show charge on my credit card for $75. It’s like that’s how they make there money and that’s foul. I end up using U-Haul.
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March 2020 by Qiana Lloyd
This place is an absolute shady joke. We rented a truck for my mom. Pick up was easy, drop off was easy. Then the lies, unprofessionalism and drama started. When she dropped it off, she returned tank back on full. The company was closed. We made another reservation for a smaller van for the next day. Pick up time was noon. By this time My mom noticed extra charges on her card. The guy at the the desk lied and said that tank was not returned on full and that because he had to go fill it up and he makes $30/hr , , he added a charge for $30. WTH. Have you ever heard of this kind of BS? On top of this, the new reservation that was made would not be honored because he said he had someone coming for pick up in 4 hours and he was concerned she would not be back. Unbelievable! There is some shady stuff going on at this location. Steer clear! My guess is that they are renting to people without a reservation to make money. How can you make a reservation and then be told that they can't honor your reservation? And to top it off, this joker had the nerve to charge my mom a $75 no show fee for her reservation. Run Run Run. We ended up at Uhaul on Old National which presented a wonderful experience. No extra fees, no unprofessionalism, no drama. Uhaul was originally out of vehicles and that's why we didn't go there first.
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October 2019 by Ty and Taylor
Excellent service and the lady is very nice!
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September 2019 by R L.
Watch your bank account as Budget might charge more than you expect. I was charged $121 for an extra day of rental for not using an after hour drop off on the holiday by 8am. I was there by 10am trying to arrange a way back home from the lot. If anything, why not prorate 2 hours rather than an entire day. I will need to rent a moving truck again to complete my move. Budget will not be used again or recommended.
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July 2019 by O'Connecting Worldwide
Amazing!
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May 2019 by Teresa Meadows
Helpful
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July 2016 by Sijuwola Agboola
Second time renting from them, never had any problems.