Essence Beauty offers a mixed experience for customers. Some days, the staff provides a nice vibe and helpful service, while other days, the atmosphere feels off, with some workers appearing annoyed. The store is cramped, making it difficult to navigate, but it has convenient late hours until 9 PM. While the selection is good, particularly for afro hair products at competitive prices, customers have noted a lack of clearly labeled prices and a limited variety of brands, including specific items like braiding hair and edge control. Overall, the knowledgeable staff helps guide customers, ensuring they can find what they need despite some inventory challenges.
They great prices but I guess customer service depends on who you are. I know some people get ignored some people don’t some people get talked to like they old friends while Others get followed around a person that handles. The wigs has very great customer service. The person behind the counter needs an attitude adjustment.
June 2026
This is not black owed….💜✨
May 2026
Great customer service. They always have what you need. You dont have to drive from store to store for your hair care needs . You can find it all here
