Metro by T-Mobile offers unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The location is highly recommended for its great customer service. Staff members are described as friendly, professional, courteous, compassionate, patient, and amazing. They provide quick service, walk customers through plans, and help with upgrades and new accessories. Employees are noted for going above and beyond, ensuring a wonderful experience and a good understanding of products. Discounts are sometimes available, contributing to the positive reviews.