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February 2024 by Antonio Walker
Horrible place. I came knocked on the door and no one answered. Needed a U-Haul truck urgently. Then as I was getting ready to go down the stairs, I saw this letter on the door stating if you need quicker assistance call this number. So I called the number and no one answered, I can tell you now this is very unreliable place and I even looked up the ratings for this place and it has less than one percent of a good rating.
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December 2023 by Vivian Mitchell
I really enjoyed my experience getting a uhal! My move has been very successful. But the owner made my experience seamless and effortless.
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February 2023 by Lamecia C.
is uhaul sent it's tow truck driver to retrieve a truck that I got in Shreveport, La. The truck was NEVER reported stolen and I had an open reservation. All they saw was that the truck was suppose to have been in little rock in October 2022. The tow truck person approached me in Walmart in union city, ga. He stopped in front of me, and the got out and approached the truck and asked my name, stated that it was stolen and he was there to get his truck back. He saw me looking around and said that do not run because the police is behind you. I saw zero police and then got really concerned because he showed only a U-Haul card that could be picked up at a register, and no police presence. I then started to back the truck up, not knowing he had deliberately placed shopping carts directly behind the truck. There was a semi on the passenger side of me. I proceeded out of the Walmart and the tow truck driver began following me. He chased me around the whole darn Walmart parking lot and caught up to me and rammed the U-Haul with the tow truck. I went up a slight hill, being as though I'm WAS four months pregnant, with my 12yr old senior dog in the car, I was really baffled how a company could go to suck lengths and was this truly a U-Haul rep. I restarted the truck and made it out onto the main Jonesboro Rd and he still followed me. He caught up to me and blocked me at a railroad track. I started to back up but noticed cars behind me so I gave up. He gets out of his truck brandishing a gun, pointed directly at me. I yelled that I'm no threat to him why he trying to shoot me. I yelled this several times before he put it away and was directly upon the truck trying to open the door. Being as though he smashed the door in and the window was completely shattered when he rammed the truck, he reached inside and started grabbing for the keys. He did get the keys and ran back to his tow truck. With the police still no where in sight, I called them myself. When they arrived I flagged them down. They immediately went to him and asked what happened and did he have a gun. I never got to tell them he had a gun. He stated that I rammed him and that he had no gun. I was furious by this point. I have really bad anxiety and it took everything in me not to have an attack because i WAS pregnant and I'm 42 high risk. I just yelled why are you lying I can't believe how easily you lied. Luckily there was a woman who originally called because she saw him with the gun. She was still on scene and talked to the police about what she saw. The tow guy was arrested. However; I lost my baby Saturday morning and now I'm in the hospital going through a miscarriage. I want to sue this dealership for it's reckless behavior and causing me to miscarry. That was my first child, and someone needs to take accountability.
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July 2022 by Jeremy Johnson
I hate everyone had a bad experience, thankfully mine was good. The African American male there helped me as needed and explained all the information about the rental & was accommodating. I was able to quickly book at the last min with no issues. Thanks!
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March 2022 by walter moore
Guess it’s not my day with Uhaul. This store (African American male) Robert answered the phone without greeting nor store name as well as the Flat shoals. I ask his name & got that but didn’t get good service. Seems no one is happy it’s Friday or to be working in a manner of decent service.
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January 2022 by Lance Freeman
This is the most inconvenient place to rent a UHAUL truck at. This is totally unacceptable. Either they stick to being mechanics or assign someone to take care of U-Haul reservations.Every time I come here to pick up a truck, there is always an issue. Either there is nobody inside to help with a reservation, or the truck is not available (because they didn’t enter it in their system) or they lock your vehicle in their lot and you can’t get your car back until the next day after they open their lot, neither can you return the truck). This is a 0 star experience! They need to do better than this!!! Nobody is ever there to help!!!!
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August 2021 by Christi Long
I got a call 2 hours before my reservation asking if we were going to be there for our reservation. He told me how in demand the trucks are and wanted to make sure he didn’t need to give away my truck. Then, I got there at noon, my scheduled time. I was then told my uhaul wouldn’t be back until 2:30. No mention of this on the phone. He made it sound like he would do us a favor and come back at 2:30 so we could pick up our truck late. We had to drive around for 2 and a half hours waiting since we were coming from out of state and supposed to pick up my furniture from a storage unit. We got back at 2:30 and the guy told us the person who had the truck wouldn’t return now until 3:15 and now he was over it so he made us drive 15 miles farther north to retrieve the truck. We got there, waited until 3:30 and picked up the rental. MWe had to reschedule the movers we booked through uhaul. We asked them to be at our house at 7pm. The movers had to change their schedule. They ended up getting to our house at 8:30pm and by then we had unloaded most of the truck. They carried three pieces of furniture upstairs which took 20 minutes. Needless to say we will never rent from uhaul again. It was a horrible experience and we still haven’t received any sort of credit including the $50 they promised to give us. We’ve not heard from anyone even after filing a complaint through the 800 number. Worst experience ever.
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July 2021 by Richard White
Horrible phone customer service! No moving boxes and no manners!
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July 2021 by Alley Danielle
Horrible experience! Dealt with these ppl for 2 days straight! I was supposed to get my uhual after hours by using a lock box with keys inside. Found out that my reservation was done all wrong and that they booked me for a hand to hand appointment versus a 24hr self checkout box. Since I couldn’t get the keys at the time I requested and confirmed I had to come back the next day which was super inconvenient because I had already told the guys at my storage that I would be out by a certain time but Couldn’t go through with what I promised being that uhaul messed up my reservation. I then come back the next day and the guy is here is so confused and on the phone with uhual representatives they entire time because he is unsure about the process as far as renting me the truck. I sat there in the heat for hours waiting on him to fight it all out. I eventually was able to rent the truck after waiting on him again for hours
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November 2020 by Thomas Flynn
Always great
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August 2020 by Ron Swift
A thoroughly 'app' driven experience. On sight manager not available for pickup or return. Be prepared to do your own entry and posting--from personal data to on-site pics at pickup and return. An off-site contact will confirm your reservation and return on the lot to give you the thumbs up so you can get your key out of selected key boxes, also on-site; and key return to the drop box at return. Trucks usually filled with gas andc are not late model, but are well maintained. Pretty much a 'Pandemic contactless experience'.
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August 2020 by TIMOTHY SMITH
Highly professional I use him for all of my moving needs. Excellent customer service I would go out my way to use this facility.
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January 2020 by Shaquilla Pitts
Worse customer service ever. How you have a open sign on the door but nobody is there to assist or answer questions.
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October 2019 by Chuzmii Cosmetics
They deserve 0. I booked my reservation to pick up from the location with a person and the employee wasn’t even on site. Moving has a time crunch. Normally Uhaul is extremely professional, but this was one for the books. Do no rent from here.
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October 2019 by Chuzmii Hair
They deserve 0. I booked my reservation to pick up from the location with a person and the employee wasn't even on site. Moving has a time crunch. Normally Uhaul is extremely professional, but this was one for the books. Do no rent from here.
