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July 2022 by Elma Sanabria
Home Depot so kindly agreed to donate 25 buckets to my music classroom so my students can start bucket drumming this year! Gigi and Daniel did not hesitate to support music in my school as soon as I walked in!
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February 2022 by Asia L.
They need better workers here. I had a woman help me last week who was amazing & sweet. Today I called to get help with placing an order & the woman I spoke with was beyond rude. I'm military and new to Valdosta. I miss pronounced moultrie and she got an attitude about how I pronounced it & on top of that wouldn't let me get a full sentence out. Wish I recalled her name to make a more formal complaint but here we are. Annoyed is g even the word because what is the need for all the attitude when a customer is just trying to inquire about product availability.
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January 2022 by Butch M.
Home Depot is and for a long time has been the most disorganized and unfriendly group in Valdosta. I don't know how they are in other places. I just know that these people do not have a clue what they are doing. And that is in every department from the store manager down to the lowest paid worker. The company has a problem. One of my pet issues is the failure to honor their so-called veterans discounts. They advertise the discounts but don't honor them unless the customer is currently in service or retired. In contrast, Lowe's only required that I bring my DD214 to the customer service desk for verification. After that, I only have to provide my phone number. I tried to enroll in Home Depot so-called system and was thwarted at every turn. For the past four years, I will only darken the doors at Lowe's, NEVER at Home Depot. One last comment...Home Depot SUCKS!!!
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September 2021 by Earl D.
The Home Depot Valdosta is by far the rudest group of individuals that I have encountered in this part of the world.. Today was the 3rd visit to the store over the last 3 years each visit reaffirming my belief that they really don't want my business. After the last visit I decided to avoid the store but sometimes they are the only store for 100 miles that has the product I need and today I needed tan polymeric sand. I enter store near masonry supplies but can't find it anywhere. Associate #1 doesn't know where it is so pages someone. 5 minutes later Associate #2 arrives and asks what I am looking for. I told him and he asks why I wasn't looking in the paint department. I said cause polymeric sand in not normally with paint. #2 says "I was talking to him". I go down to paint where there is no polymeric sand then go to the open customer service window. After about 30 seconds of being ignored by the three people huddled around a computer, one finally acknowledged my presence and tried to help. I told them Associate #2 said it was in Paint. She said he probably thought I said polyurethane. They did help me, I got my sand from the garden section then I went to checkout; no open registers. Over to the self-checkout register where it never asks if I am a veteran. I was so pissed by now that I spotted them the $10 just to get out of the store. Maybe they just don't like people with masks, I don't know, but I do know rude when I see it, and the Home Depot Valdosta is the real deal.
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August 2021 by Google user
Had the parts I needed and the person helping me was knowledgeable on parts I needed.
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March 2021 by Gigetta S.
My husband and I called on Tuesday, 3/23/2021. After going through the relentless computer automation, sat on hold and sat on hold as no one answered the phone, an hour total of ringing, 30 minutes each time. I drove 30 miles to Home Depot to stand in front of a lady at the counter who did not believe she was an employee and there to maybe help. I went to the computer facing the customers and decided to try it myself. The lady finally spoke and said she had a computer, what did I need. Wow, ok, we are looking for roofing our home, I have the square footage and was told she could not help did not know what roof we needed nor did she know what we needed. I guess I am not of the right mind to believe if you work in a hardware/home store that maybe you should know your job or have someone come help with what you do not know. This woman then went back to now talking to another employee that was standing behind the counter with her. Needless to say we went to Lowes, we actually got waited on and got some help.
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October 2020 by Chris Newsome
I want to give a massive shout out to Jason in the wood department working today. He was super helpful and his service went above and beyond his actual job. Great to know you all have employees like him to assist customers.
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October 2020 by Dee Cosby
Just want to give a shout out to Madison in the flooring department. Awesome customer service skills ... very professional and knowledgeable in helping me today!!
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September 2020 by Jeffney Davis
I went to Home Depot twice today and both times I had excellent, friendly, courteous customer service. It was such a pleasant experience!!
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September 2020 by Jim Haschke
Had the parts I needed and the person helping me was knowledgeable on parts I needed.
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April 2020 by Amelia C.
This location is the least helpful of all the hardware stores I've been to. My only question is do they purposely hire unpleasant staff? I had to walk half way around the store to get assistants. Overall, very unpleasant experience.
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February 2020 by Debby W.
I have purchased many items, including major appliances, from Home Depot. I have always found them to be on time with my deliveries, on top of getting warranty work done and the employee's have always been very helpful, and always willing to help. I am planning to go in there in the next day or two and get a new refrigerator, stove hood, and upgrade my standing freezer to a larger one. I would not take my business to Lowe's period. Sometimes I think its how you approach things. I have always been nice, non confrontational, calm, and understanding. I find you catch more flies with sugar than vinegar. Home Depot will always be my store.
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February 2020 by Zakkorey H.
Great store!!!!!! If I could give it 10 STARS I would!!! People don't understand the stress they put on retail employees but this store is wonderful!!! Could use a few upgrades, to bring to up to date though
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December 2019 by Elizabeth D.
Ordered a fridge scheduled for delivery on 11/27/2019. It arrived broken. Home Depot informed us that they didn't know when it would be re-delivered. No apology, no call the following week to let us know what was going on. Finally got in touch with someone who told us delivery was scheduled for 12/13. Called this morning to find out when fridge would he delivered, was told delivery had been pushed back to 12/19. Called Home Depot to cancel order. Representative was extremely rude and yelled in the phone to her coworkers the whole time. Again, no apology whatsoever. I will NEVER shop here again. Not that management would read this and actually give a crap, because evidently they don't care about customer service. I'm a Lowe's customer now. Called them and the fridge is on it's way now.
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September 2019 by Danielle Hayes
The food was delicious. The service was terrible. Still going to go back, just hoping for a different waitress.
