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March 2024 by Victoria bohanan
Sales people were so helpful in finding my son’s shoes !! This store really has their stuff together
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February 2024 by Y No
Josh was very helpful and patient
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November 2023 by Anna-Belle Howard
friendly customer service very quick and efficient
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October 2023 by Ashley Tibbetts
Journey's always has something good on a rack, the service was quick and easy. The only thing I would say, if you're going tgere for Chuck's, don't. You can pay 30 dollars more and have them customized and shipped free. The selection of chucks is basic there.
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January 2022 by Rylie Clark
i went into the valdosta journey’s location looking for a simple pair of vans. i was greeted by a sweet, high school looking age worker who kindly asked what i was looking for. as they asked, a man with glasses and a beard who said he was “ian the manager” barged into the conversation and demanded to take over. as he took over the sale, he directed me to sit down (not an option) and brought out the shoe that i was looking for in addition to more shoes i was not interested in and did not want. in addition to this, he also made me sit and listen to a spiel about socks, cleaners and accessories even though i had already stated i was also not interested in that. keep in mind i came in for one pair of vans. what could have been a 10 minute max interaction turned into a 35 minute ordeal. 35 minutes i will not get back. because of this interaction with “ian the manager” i will not be returning to the valdosta journey’s location or shopping with journey’s at all. as a manager, i feel he should let his employees make sales that are quick and easy in order to move onto the next customer. i understand the need for upsells, however, if i have stated i am not interested, i feel that counts as harassment. thank you ian. you lost a customer.
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September 2021 by Laura Bonneau-Butler
My family and I just visited this store today and I have nothing but nice things to say. We have recently had such a difficult time trying to find appropriate fitting shoes for my son, especially one’s that he likes. The young ladies that helped us were so nice and happy to help. I make a point to say this because at other shoe stores no one even asked if we needed help. They simply stood behind the counter and stared at us. So, to the ladies at Journeys in Valdosta Mall thank you so very much for your kindness! It truly means so much.
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July 2021 by Laura
My family and I just visited this store today and I have nothing but nice things to say. We have recently had such a difficult time trying to find appropriate fitting shoes for my son, especially one’s that he likes. The young ladies that helped us were so nice and happy to help. I make a point to say this because at other shoe stores no one even asked if we needed help. They simply stood behind the counter and stared at us. So, to the ladies at Journeys in Valdosta Mall thank you so very much for your kindness! It truly means so much.
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August 2020 by Marvella Swopes
Yesterday, I went into Journey’s planning to buy a pair of shoes for my son and I. Well, I ended up not getting any due to the customer service being SO TERRIBLE. As I entered no one greeted me. I also noticed that one employer was just standing there and staring at me , but not once did he ask if I needed help. Then, as I walked to the other side of the store closer to the register, I found a pair of shoes that I liked and was getting ready to ask for a specific size, but couldn’t get anyone’s attention due to the large crowd behind the register using profanity. Not sure if all of them were employees or not due to the large group, but overall, I was very disappointed. I’ve shopped at Journeys numerous times and not once have I been disappointed like this before.
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August 2020 by Tonya Driver Daniels
We just bought shoes, socks and backpacks for school in journeys at Tallahassee mall. The staff went above and beyond to make my girls feel comfortable and help them pick out their shoes, etc. She was the sweetest, most kind hearted young lady. Who made my kids feel like a friend, which meant alot especially in the world we live in today. Thank you Journeys for not only a great selection of items but the best staff ever!
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October 2019 by T Mckin
Great customer service and amazing deals!!
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September 2019 by Brandy C
Great shoe selection but nothing in stock I wanted
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September 2019 by Jersie Carter
Best quality of shoes to buy..
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August 2019 by Stephen Lott
Love the shoes and boots Journeys has to offer got a pair of black Dr. Martin's last time I went and they have stood up to everything I have put them through!
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August 2019 by Yozoras World
It’s alright. Nothing of notice that concerns me really.
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May 2019 by Karrinna
Been to this location a few times. Absolutely amazing service. Thank you!!