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September 2023 by Maggie Harrison
Will never shop at this pet store again. We had been buying our dog’s food here for several months and never had a great experience, but we were willing to continue to give them our business because it was the only local store that carried the brand we use. However, after our most recent experience, we will not be returning. When we bought our usual bag of dog food this last time, we noticed the outside of the bag was pretty dirty with cobwebs and stuff but didn’t think too much of it. We cut open the top of the bag and placed it in a sealed container. Just a few days later, there were maggots underneath the bag in the bottom of the container. We do not have a fly problem in our home and have NEVER had anything like this happen before. Because the bag was in a sealed container, the only explanation we can come up with is that the eggs were already on the bag when we bought it and they hatched after we brought it home. We were extremely grossed out by this, but willing to view it as a one time thing and move past it. However, when we went back to the store to get another bag, it was absolutely covered in spiders, maggots, and other insects. After inspecting the shelf it was on more closely, we saw how disgusting the shelves were. We are not unreasonable people, but there is no excuse for how filthy these shelves were. After bringing it up to the staff, they acknowledged that the bag and shelves were in fact unacceptable, but that they would not be able to give us a refund of any kind, only store credit. It was a Saturday, and they explained that the person who would be able to give us store credit wouldn’t be in until Monday. They took down our information and guaranteed we would receive a call that Monday. We never did.After our experience, we didn’t even want the store credit because we did not want to bring home anything that had been in that store. We would rather drive to Tallahassee or Jacksonville for our dog food than ever buy from this store again.
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September 2023 by Jeff S
Been buying my dog food from here for quite a few years now. Everyone is always friendly and they remember my name. I Definitely recommend this store.
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September 2023 by Franky Carbonell
Bearded dragons have zero uvb lighting and are housed together (Which is dangerous) Breaks my heart. Was told there is no UVB because they get calcium supplements. No supplements are a sufficient substitute for uvb light, as far as I know, and bearded dragons are solitary creatures and need to be housed separately. Very upsetting, I had to leave.
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August 2023 by Claudette Ross
They carry a lot more stuff than PetSmart would and the people seem knowledgeable
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August 2023 by Christopher Mcdonald
I wouldn’t buy anything from here . Went to buy a parakeet with a friend . I was talking to the bird and he kept saying “n*gger n*gger cacaww “ . Because they repeat what somebody else says that lets me know somebody that works there has been saying it . And when it seen my white friend it said “ WHITE POWER !” ??DO NOT SUPPORT
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August 2023 by Bills Boutachexx
I bought a ferret about a month ago and once I got him home he started to act weird . The ferret will occasionally stop in the middle of what ever it does and shake violently and foam at the mouth then get up like nothing happened . Called to ask did they sell me a ferret that has seizures they said no and won’t refund me my money . Very rude as well.
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July 2023 by symphony
Good prices and a lot of things to choose from as far as supplies. I am disappointed how the animals are kept. Kitten in a small rabbit cage, 8 rabbits in a fish tank, 4 large ferrets also in a fish tank together. All leopard geckos were malnourished with stuck shed and not a proper set up. Male and females are kept together so you may be sold a mother when you only have space for one. Staff was friendly and store was clean but in my opinion they shouldn't be selling pets and focus on supplies. They have great brands that aren't usually seen in other pet stores.
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July 2023 by Chris Litton-Merrell
Friendly staff, TONS of items in the shop and lots of animals to check out and adopt. I miss the snake pit but this place is also pretty great.
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June 2023 by kenneth ross
Awesome store with quality food and great prices. Staff is amazing. They also have a cool variety of fish, spiders, lizards and snakes.
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May 2023 by Christopher Stone
Used to be the only place I shopped for my pets until today 4/28/2023 I will never step foot in this store agian I was lied to and hung up on by one staff member then left on hold until I hung up waiting to speak to perry. I was told that they test all of their lights before they sale them yet my light was factory sealed in the box. This place is horrible luckily zoomed is great and willing to take care of it however McKinley’s may lose there.zoomed privilege after I told them of the situation. Now I call the aspca and bbb
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April 2023 by Hans 1022
I have tried multiple times to go to this store but after them having an attitude with me last time I won’t be back (not that they care but you shouldn’t go either) . I tried to nicely explain that the beetles I literally own myself, and many varieties of, are kept in the complete opposite habitat of what they need to be in (or they will die) and after that they were so stank lol. All of their poor spiders are so over fed they can hardly move, and almost all of the tanks are disgusting. Way too many animals in each one too. If you want a healthy animal I suggest you go to a reputable breeder.
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April 2023 by Jen C
Great local place to get anything your fish, dog, cat, rabbit, bird, guinea pig, hamster and reptile! They have parakeets, fish, snakes, spiders, bunnies, mice, etc.
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March 2023 by M J
Cool pet shop. Tightly packed with supplies but it's ok. Decent prices and friendly assistance.
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December 2022 by Robin Morgan
These poor animals are kept in horrid conditions. Rabbits DO NOT belong in glass tanks! Even a hutch is not enough! I wish I could buy all the animals to make sure they are cared for properly, but that’s just putting money into the owner’s pocket to get more animals to mistreat. Makes me sick to my stomach.
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December 2022 by Taylor Skaggs
I absolutely love this place I go there almost every week to get my snake a mouse,the customer service is great:)