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August 2024 by Dale Luke
Got a nail in a tire that went flat. Used my road service to get it changed. The the service man had a really bad attitude. It was around 1030 pm and all he could do was complain about how much work he had to do to get the spare from under the old truck.. he got it done but I had put up with the harsh attitude.
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July 2024 by Ashley Staggs
I am stranded with a flat tire and my insurance company contrates Cates to come out and fix my car. When they called I told them my car had been lowered and would require a floor jack. They "didn't feel comfortable" changing my tire because my car is low to the ground. Is this a wrecker company or not? What a joke of a business
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June 2024 by Amanda Voigt
Not over priced and quickly got us moving along!
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April 2024 by Wanda Moore
Very rude disrespectful and poor customer service do not recommend at all!!!!
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February 2024 by Larianne Walters
In a world where good customer service is pretty scarce, Cates was excellent. Quick and professional!
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February 2024 by Samuel Garfunkel
These guys are scam artists. Do not use!
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February 2024 by Aaron M.
Cates wrecker service and auto collision are the best. I would highly recommend them for either your wrecker or auto collision repair needs.
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February 2024 by Shayla Bell
Sitting here currently waiting for them to open so I can get my daughters car out of this place. They are supposed to be open at 9 am. It’s currently 9:35 am. I’ve called twice and both times she was supposedly on her way…this makes no sense. Then when they pull up. The guy has a very nasty attitude…10/10 do NOT RECOMMEND
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February 2024 by Arikah Favors
valdosta police department does NOT NEED TO RECOMMEND THIS PLACE ! they open at 9 and nobody was here until 10 came !
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December 2023 by Dominica N.
My husband got stuck in a location due to someone giving him an incomplete address and his heater hose broke so he was stranded and he called Progressive to send a tow truck so he can get his truck back home. Fast forward to the next day because they were unsuccessful in finding a wrecker service at that time, Cates Collision and Repair took the request and the driver called my husband and told him he was going to lunch and he will be there after lunch; the driver didn't call my husband back so he called him once we got to the location of his truck and the driver told my husband his office canceled the request and he was gonna have to call Progressive back to put the request back in . He call Progressive back and spoke with a rep and the rep told my husband that Lori with the Cates Wrecker Service canceled the request and said that my husband was playing on the phone . The issue is we were trying to tell them that this is a huge apartment complex and that the address alone will not direct them where my husband truck is at..so I called Lori and Cates and she tried to deflect the fact that she told Progressive that and still tried to make it be our fault when 1- her driver did not call my husband back when he finished lunch 2- her driver did not tell her he had spoken to my husband and knew he was in route to the vehicle . Highly unprofessional and do not recommend I wish I could leave 0 stars!!!
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December 2023 by Andrew J.
Was put in contact with this company thru Subaru's roadside assistance program. I needed a flat tire changed. They called within 5 minutes of my initial contact with Subaru. The came out to help within 30 minutes. The tech was fast and friendly. I would recommend them to anyone!
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October 2023 by Rob
I work with Collison shops all the time, the customer service here is among the worse. Avoid at all cost and ask GSP to call someone else if you are in an accident!
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September 2023 by Judy M.
Towed my car in after my wreck and what a great company this is! It was after the hurricane Lidaila and Labor Day fell right after that !! Was a hectic weekend to day the least and everyone was still trying to assess their property damage including these great people who suffered losses of their own. In spite of that, I still received a quality service from these people! They went above and beyond to accommodate my every need. They made a terrible experience in my life a little better to deal with, and I'll never forget them. I would never hesitate to call them again if I ever needed their service.
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June 2023 by Jessica Bolesta
Great people!!
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April 2023 by jackie queen
This company was contacted by the police officer that responded to the scene. The tow truck driver walked past me several times while I was trying to get his attention. I was specific about my need for the car to be towed out of town when I some to the officer. Once my car was loaded the driver finally responded when I spoke to him. He stated that it would be towed to a “yard”. This would leave me standing in a parking lot 3 hours from home and it raining. I asked the driver to leave my car I would find another company. He began cussing and said, “not unless you pay me $50”. This has been a nightmare. I found another company that is coming to get my vehicle and also get me to a place that is safe to wait 3 hours on family. I would caution anyone to stay away from this company!!! Thank Goodness people have options in this town!!!! Do not choose this company…
