-
February 2024 by Don Lucente
One of the owners, Ivan, has completed a couple of custom jobs, floor tile throughout and quartz countertops, at my house. His work is always excellent, he and his crew are always professional and courteous, he is trustworthy and honest, and his prices are always very fair.
-
January 2024 by Martyn Walker
Super yacht finish. Excellent installers. Thank You ?
-
December 2023 by Cole Seaton
Dealing with set in stone is a total nightmare. They utilize predatory business practices to scam their customers and their products are poor quality and unfinished. This all began while looking for granite for our new build in 2021. We lived out of state and had to travel multiple times to select the granite for our home. We were met each time with grumpy front office staff, unwilling to help. Each time we felt as if we were an inconvenience.The granite (marble) that was installed in our home was poor quality from the beginning and was never sealed properly. We have had trouble with it from day one. This has led to “pitting” and an overall grimy appearance.Recently, I called to make an appointment with them to have our countertops resealed and to have a chip in the granite fixed. Again, having pleasant office staff that speak kindly to customers does NOT seem to be their forte. They are snarky and make comments such as “well, you know that’s something you can just do yourself” all while making you feel like you’re an inconvenience for even calling. Went ahead and made the appointment 3 weeks (yes, THREE weeks) in advance to have them come out. They notified me that they would require payment, in full, prior to the appointment date and would call back for payment. Who requires full payment for a service before it is provided? Major red flag.They call for payment a few days prior to the appointment, the day after thanksgiving. We are of course busy. I am unable to return their call until the following week. I was then notified, while I’m giving my card information, that the appointment had been cancelled because they did not receive payment earlier. Now this was 48 hours before the scheduled appointment. They never once mentioned there was a deadline, only that the payment had to be made prior. Their office manager could really use some customer service skills. Best of all, I requested to speak with the owners, at which time I was told they were not present, but would call me back. Obviously, I have yet to receive a call, as their office manager would probably be looking for a new job. Needless to say, they’ve lost my business and I will continue to spread the word.We called another countertop business in town the same day. They were here, at our home, 3 days later. They repaired the chip in the granite, charging us $75 dollars, and did a fantastic job. Set in stone was planning on charging me $500!! Before leaving, the guys even sealed our countertops- for free! Don’t do business with these people. The only thing "set in stone" here is the poor attitude. Consider yourself warned.
-
October 2023 by Ken
We got our granite here for our new build. The selection and the staff at the store was good. There was one slight problem with the install but that was corrected and the finished product exceeded our expectations.
-
June 2023 by Stephanie P.
I have the highest marks to give Set in Stone in Valdosta! From sales with Stephanie and Brook, to coordination with my custom cabinet builder, to holding my slab of granite for several months while we waited on cabinet installation, Set in Stone showed the utmost care and professionalism. I was unsure of what kind of countertops and sink to get and Set in Stone's staff helped me pick out the perfect set up to coordinate with the style and function of my home. They were patient and very helpful. Once it was time for the countertops to be installed, I had the best communication with the fabricators about every aspect of that process, including to seal or not to seal, how to seal, and how often to seal. I was so COMPLETELY comfortable with this business that I was not even home when they installed my countertops. When I got home, everything was magically perfect, as well as clean and ready to use, except for the sink. The plumber had also coordinated with Set in Stone and came the very next morning! A seamless process, just like my stunning countertops! I was able to work with a Set in Stone employee to help me pick out my back splash tile for the last leg of the experience. I am so utterly thrilled with my new kitchen! The ENTIRE crew at Set in Stone, from Troy in fabrication who is OUTSTANDING and PROFESSIONAL and who takes GREAT PRIDE in a job well done, to everyone up front, this has been such an easy and stress free remodel! Couldn't be happier! Bliss! I highly recommend Set in Stone!! Thank you to all of you! It's so nice to work with people who love what they do!
-
May 2023 by Cheryl Skipper
I was in a quandary trying to select quartz countertops for my kitchen. Stephanie knew exactly what I wanted, and in less than 30 min., I was done!
-
January 2023 by Floyd Cauley
We visited the show room in Valdosta and gave them our information and the installer was supposed to call me and measure the area. It’s been over a month and no call yet?
-
October 2022 by Beckie Nowland
The staff is very friendly, helpful and professional!! I am so very pleased with my experience with them! Would highly recommend!
-
January 2022 by Brenda Hamm
Worst experience of my life in purchasing granite! This was for a home in Mexico Beach, Florida. I was not there during installation and saw the finished job about two weeks post finish. Underneath the granite was a film hanging down. It was a mesh type product that was glued on the bottom. Some areas were rough and other areas had this mesh. The mesh was glued in spots and hanging about a foot down in other spots. I couldn’t believe what I was seeing. I called and spoke with Teresa at SetnStone. She informed me she was an owner. She was very ugly to me on the phone and the only result I got from her was that they would check it when they were back in that area. It’s been several months and they have not taken care of the issue. They were paid when they asked for payment, but when I had a problem, they would not take care of it. I would never recommend them to anyone. The sloppiest, ugliest job I’ve ever seen with granite. I’m so sorry I ever dealt with these folks.
-
December 2021 by Christie Bassett
Terrible experience and unethical business practices! Buyer beware, they did not include backsplash measurements in the estimate (I don’t think this was a mistake…I think it was intended to make the cost appear lower initially), so when we went to order from them, several feet were added to the cost. We decided not to use them because of this and because they couldn’t compete with another local company’s price (and because of how rude the owner was while trying to undercut the other company’s estimate). When we told them we wouldn’t be using them, they charged us $150 for measuring our countertops, even though their website claims measurements are free. I’ve never been so disappointed in a company!
-
December 2021 by Jayme Parris
They came out and measured our cabinets before we were given an estimate on the kitchen countertops. Their idea. We told them their estimate was a 1,000 dollars more than another company with the same stone work. This company threatened to put a lean on our property if we did no pay $150 because they made measurements. The owner would NOT speak to us!BUYER BEWARE!
-
October 2021 by Victoria M.
I have used Set in Stone several times and they are great. They do exactly what they say they will do and on time. They have a large selection of granite, quartz, etc and a beautiful showroom to show how products look when installed. They are a family run business and I will always recommend them to any of my clients as I am a Realtor in Valdosta. thank you Set in Stone for the great jobs you have done for me. Victoria ordwayi
-
February 2021 by Jonathan R
Worked with Brandy on our countertops. Excellent customer service and she was very patient to make sure we were happy with our selection. Stephanie as well answered many questions patiently. We went with Mont blanc granite/dolemite which I included in the photos... and the price was amazing and did not change after installation. The guys arrived on time on the scheduled day and did a wonderful job!
-
February 2021 by April Tinsley
We shopped around and ultimately settled on Set in Stone for our granite countertops. By far, they were the most helpful and welcoming, from the moment we got out of our vehicle. Even the delivery/set-up guys were a joy to work with.Every place we shopped told us our kitchen island was too large to have a seamless countertop. Set in Stone told us they might could do it seamless, but we were doubtful because everyone else told us the same thing. However, they called us when they were cutting our stone and told us they could in fact do the island without a seam. They wanted to know if we preferred to not have a seam. This really spoke volumes of their customer service because I’m certain it was much harder to load, unload, and install a huge piece of stone rather than two smaller pieces. I cannot day enough great things about Set in Stone!
-
November 2020 by Kim Lee McKinney
I LOVE our Cambria counters!!! Set in Stone gave us a wonderful experience! Thank you!!!
