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April 2024 by cynthiaj88
We set the bed up ourselves and we were still charged the installation fee. They would not compromise and have the fee removed. They lost my business for good.
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March 2024 by Jeanine Waters
Sleep number is the worse bed ever and Noone cares for you. They all lie to you, the beds in store are different then the ones they send you plus you are not buying new beds they reuse the return beds. The bases are so over priced.My husband and I got a sn bed on Dec 6th and they came and got it on the 19th of Dec. The man at the store in Valdosta Ga. Never had my husband nor I sign the contract so we got out of it. Plus all a sn is an air mattress.
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September 2023 by Christopher Hasty
DO NOT BUY BEDS FROM THIS COMPANYOn June 5, 2023, my wife and I went to the sleep number store in Valdosta Ga. to see about purchasing a sleep number mattress. The salesman, Aaron, was very nice and helpful. After leaving the store and discussing the purchase we decided to buy a mattress from them. Our mattress arrived on June 28, 2023, (beginning our 100 night in-home trial) and from there our experience went poorly.When the mattress was delivered and unwrapped there was a horrible chemical smell that took several days to dissipate. Additionally during the setup the gentleman installing the bed requested for me to log in his phone to our home’s wifi so he could set up the bed. I was not comfortable with this, but complied. Later, on a follow up call from Sleep Number, I expressed my concern about this but could not get an explanation as to why I had to log in the technician’s phone, instead of just linking the bed with my phone and the installed app I had.Above all, my wife was very unhappy with the bed and its comfort. After a few weeks, but within our 100 night in-home test, we went back to the store and discussed this with the staff. The salespeople helped by beginning the process to exchange our mattress for another. We were concerned because of the long delivery time from the first mattress that we might go over our 100 night test time, but were assured the new mattress would be delivered before the expiration of our in-home test time.Our second mattress was delivered by the same technician. He advised we were to receive a new mattress and new pump for the bed, but during the installation of the new mattress the technician was unable to hook up the new pump to the wifi. He tried several times to get the pump connected but was unsuccessful. Eventually he just reinstalled our old pump, but in doing so switched the sides around, so that my side of the bed became my wife’s and visa-versa before leaving.After a week or so, my wife and I were still not happy with the mattress. The second one was better than the first, but for what we paid we were unhappy. On Saturday, September 16, 2023 (still within our 100 night in-home trail), my wife called to return the mattress for a refund. Upon speaking to the person on the phone my wife was told that because we had exchanged mattresses during the trial, we could no longer return the mattress for a refund. The sleep number representative told my wife that they would go back and review our call which initiated the exchange process and make sure we were told that was the case. Additionally stating that she did not work on weekends and that it would be the following week until she would research the matter further. My wife asked her, …”was it not Saturday, and was she not working on the weekend?” To which my wife was told that she (the representative) did not do research on the weekend.Currently we are waiting for the representative to do their review of our exchange call to see if we were told that would nullify our return ability. I do not hold high hopes for this as they are in control of the recording.
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June 2023 by Joel Jones
My wife and I were really impressed with the Valdosta Sleep Number store. Aaron walked us through all of the beds, their features and answered all of our questions.
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March 2023 by Julie Mossburg
Would not recommend. Still have thousands of dollars to pay off and the bed doesn't adjust properly. Bought a few years ago and constant problems with the bed failing to adjust.
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March 2023 by Greg Vaughn
Very professional experience. There was no fluff in the presentation. I would recommended it to anyone.
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February 2023 by Brenda Diah
I spent a good bit of time looking and trying out each bed. The salesman was very nice and was able to answer all my questions. He was very knowledgeable and most importantly didn't pressure me. I thought it over and made a decision to purchase my mattress. I am waiting for the delivery. Can't wait!
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November 2022 by Walter Maclary
I got a sleep number bed about 14 years ago it was the best bed I ever slept on.I'm getting rid of the old foam rubber bed in the guest room.We are putting the14 year old Sleep Number bed in the guest room and buying a new Sleep Number bed for us.The way they work has changed a lot but Aaron showed us everything and explained how everything worked we tried out all the beds.We wasted half of his day but he was a really nice person and helped us make the best decision.One thing that I really liked was he didn't try and push us to the most expensive bed he helped us find what was best for us.
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November 2022 by Walter Maclary PMB 125 Valdosta GA
I got a sleep number bed about 14 years ago it was the best bed I ever slept on.I'm getting rid of the old foam rubber bed in the guest room.We are putting the14 year old Sleep Number bed in the guest room and buying a new Sleep Number bed for us.The way they work has changed a lot but Aaron showed us everything and explained how everything worked we tried out all the beds.We wasted half of his day but he was a really nice person and helped us make the best decision.One thing that I really liked was he didn't try and push us to the most expensive bed he helped us find what was best for us.
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October 2022 by Jeanette Genini
Mario is great, super helpful and friendly. Couldn't have asked for a nicer person to help us get the bed of our dreams.
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September 2022 by Teresa Guess Robinson
Brittany in the Valdosta store was a pleasure to talk with about our purchase of a bed for our daughter at Christmas. She was extremely knowledgeable and very helpful to us. She is an asset to your store! What a great personality!! We sure hope she is in there when we need anything else.
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January 2022 by Sheila Chapel
Mario was great and we are absolutely loving our new mattress! I definitely recommend Sleep Number in Valdosta to anyone!
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December 2021 by Teresa Guess
Brittany in the Valdosta store was a pleasure to talk with about our purchase of a bed for our daughter at Christmas. She was extremely knowledgeable and very helpful to us. She is an asset to your store! What a great personality!! We sure hope she is in there when we need anything else.
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December 2021 by Tom Hanes
I got caught in the Christmas bait-and-switch.I was ordering a mattress that was half off, tried to check out and the Sleep Number website wouldn’t let me check out…. until after the sale was over and the mattress was back at full price. Tried to talk to salesman over chat, but all he kept saying was the sale was over.I have had a Sleep Number bed for years and I like them, but they are not worth the $9000 they want for them.If you are thinking about it, just don’t do it!!
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October 2021 by R Weeks
A young man wrapped in a big shawl/ blanket acted like he was sleeping in the back room... Definitely didn't want to be bothered by customers who btw, went to the mattress firm and bought! Hire a new salesperson who cares about selling mattresses.He didn't seem to know anything about your mattresses!
