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November 2023 by Stephanie
The employee was extremely rude even hostile & showing aggression, all over a trade-in phone. Called the police & they said this location is known for being constantly rude to costumers. My advice is avoid this place at all costs!! Just go to the mall.
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November 2023 by N A
Horrible Experience. The lady that was described as the lead/manager of the store was extremely rude and made me feel threatened and unsafe. I've been a customer for 18 yrs and have never been so disrespected. Will not be back to this store. I've contacted T-Mobile directly and filed a formal complaint. She does not need to be working with the public.
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November 2023 by Lisa Z-Gross
Had a great experience with Isaiah! (I hope I spelled his name correctly)He explained everything well. Was overall very polite and knowledgeable.
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October 2023 by April Shear
I highly recommend T mobile. Had some issues with my phone and Matt fixed it. Thanks Matt!
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September 2023 by Jakirra Parish
Very great customer service and nice representatives. Recommended to all for phone and internet services.
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August 2023 by Jeremiah Day
Went in to add my wife and brother onto my account walked out as a new T-Mobile wifi customer, my brother got a new watch at a great deal, upgraded my phone plan to where I can upgrade devices every 2 years, the manager there (forgot his name) was super knowledgeable, super helpful and just an all around great experience. I'd recommend anybody to look into the swap to T-Mobile.
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July 2023 by Shea Bryant
For any of your cellular service need this is the place to come. The professionalism and knowledge that's offered at this location is top-tier.
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July 2023 by Carolann Nelson
Their service drops call does all kinds of weird things their service does on their phones and the bill is sky high but their home internet is excellent beats Mediacom and Windstream and the modem you plug it in and it's all done
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May 2023 by Barbara Coulton
The staff was very helpful and knowledgeable.
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December 2022 by roberto davila
This location has always been helpful and able to fix any issues I've had.
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September 2022 by Maria Larios (Maru Larios)
I usually have good experiences at any T-Mobile store but today was not the case. I stop by to buy a phone for my son and because we didn’t want to buy the insurance and accessories (cover and screen protector) the lady there didn’t want to sell us the phone that was available at their store!I kept calm but I didn’t like the way she was taking care of us as customers. Then I agree to place the order online but the system wasn’t accepting the billing address I was adding and reject the payment a couple of times, not my fault. Then the employee said, it isn’t working, try to buy it online or by phone and have a nice day. I immediately told my son it was obvious this lady didn’t want to do her job and we needed to try at a different store and I’m glad we did! We went to the store at Baytree Rd and they were amazing! They helped us all the way without any problem and they even apologized for the bad experience we had at this store.
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September 2022 by Sakerra Green
The people in this store were EXCEPTIONAL and assist me with everything I needed. The manager in this location is awesome and the team works great together. The store is always clean, always a fun environment to be in
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September 2022 by Shirley Brock
Fabulous service! Recommend Prince and Joshua for any service you might need. Knowledgeable and patient. Thanks guys for being so nice and helpful to my mom. ?
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September 2022 by Tori Ladson
Juan is awesome! Friendly staff and clean store, thank you for porting me over from AT&T!!!!!
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September 2022 by oswaldo medina
I couldn't find a better place than t-mobile. Really nice people!!!
