Bath & Body Works has been creating popular scents for over 20 years, offering a wide range of products like fragrant body lotion, shower gel, and 3-wick candles. Customers appreciate the helpful and friendly store associates who assist in finding the right scent or gift. Many reviews highlight the store’s good customer service, including easy return policies on candles, even if used minimally. However, some experiences with other local businesses, such as nail salons, have been disappointing, with poor service and rude staff. Despite this, shoppers find the store to be a pleasant place to browse and shop, especially during wait times or special trips. It’s recommended to check online pickup dates as delivery can sometimes be slower or more expensive. Overall, Bath & Body Works is seen as a reliable store with quality products and courteous staff, making it a favorite for those seeking nice scents and thoughtful gifts.